based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really like Daniel, our technician. Also Rod responds quickly if we have emergencies, which we have had twice.
Technician was courteous and knowledgable.
QUALITY SERVICE!! I am glad we switched to your company, no more worries!! Thank you!
You do honor your warranty, but I still have rats.
Professional, efficient,and knowledgeable personnel.
Service person is polite. He does a great job. You called to remind me about the appointment time and date.
Easy. You guys show up, do your work and we don't see any bugs. The house doesn't smell of strong chemicals and there aren't any toxins sprayed around the baseboards. Very clean and efficient.
I am happy with the service, however, I find it annoying that your company makes an appointment without consulting the customer first, then calls the customer "reminding" them of the appointment. Every time I have had to reschedule the appointment, because you obviously have no idea of what my schedule is.
Just keep up with the schedule
On time and keep the issue under control
Fast & efficient.
Joey is very thorough and professional. He does a great job!
Personal contact by Rod Howard
On time and great attitude
Bug Masters was issued keys several years ago so you could treat inside the building. A few years ago, the locks were rekeyed and no one from First name removed. Paul's at that time thought to issue Bug Masters a new key. No one from Bug Masters contacted us that you no longer get in. I just happened to have arrived at church last month when the tech had finished spraying outside and was trying to unlock the church and the key would not work. It was our fault for not thinking to issue you a new key back then, but someone from the company should have contacted First name removed. Paul's in the last 3 years to say you no longer had access inside the building.
I feel like a person and not a number when I deal with your company.
everything
Poor Customer service
The technician is always thorough and very friendly.
I like your technicians, they are friendly and trustworthy. They always respond to my questions and offer excellent service.
DANIEL AND OUR SERVICE OVER THE PAST 13 YEARS. SUPER!
I don't have any bugs. What more can I say!!!!
timely, reasonable priced, works for pest control, responsive on the phone and online and in person
prompt and courteous
I appreciate a reasonable time frame for the service. I like the reminder the day before the appointment, either by email or telephone. I usually put the date on my calendar, but what if I allowed myself to be interrupted and forgot to schedule it?
Technicians are very polite and accomodating
The job could have been a lot more thorough .
Professional approach....cleanliness
Tyrone our technician is very efficient and personable
Very prompt and friendly service.