The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 8, 2016 — Rated 10 out of 10 by Richard Costa The Bug Master
What do you like about our services?

Fast and friendly service

Report a concern   January 8, 2016 — Rated 10 out of 10 by C.F. The Bug Master
What do you like about our services?

Superb, timely service delivered by Joey. All service providers would do well to pattern their service deliver practices after Joey

Report a concern   January 8, 2016 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

The person comes in and does a good and clean job. Is respectful and ask if we have any questions, finish the job and is done.

Report a concern   January 7, 2016 — Rated 10 out of 10 by Rosemary Rodriguez The Bug Master
What do you like about our services?

Courteous , attentive and pleasant servicemen and receptionist when I call with a concern. I also appreciate to prompt service when I have a very urgent problem with some sort of bugs. I was having a problem with wasps entering my house through the chimney . I was going to have company staying at my house for Christmas and I definitely wanted to get rid of that problem. I called you guys and got the service I was needing.

Report a concern   January 6, 2016 — Rated 10 out of 10 by J.I. The Bug Master
What do you like about our services?

This is steven Last name removed saying me and mom tried to tackle the bugs on are own for a Wyle.its been a battle to get the bed bugs dead Eric found why do bugs keep surviving there were in my plug socket.that was over looked before now.he would not fond it if it was my room was not cleaned up and organized. It's been 3 weeks with no bugs for the first time this is encouraging to me.

Report a concern   January 6, 2016 — Rated 9 out of 10 by M.K.S. The Bug Master
What do you like about our services?

On Time,friendly

Report a concern   January 6, 2016 — Rated 8 out of 10 by S.G. The Bug Master
What could we do to improve?

Schedule appointments more in advance. Typically I get an email only s day or two before the scheduled service appt.

Report a concern   January 6, 2016 — Rated 8 out of 10 by H.O.A. The Bug Master
What could we do to improve?

Come at the expected appointment time.

Report a concern   January 6, 2016 — Rated 10 out of 10 by J.D. The Bug Master
What do you like about our services?

Victor did a great job!

Report a concern   January 6, 2016 — Rated 7 out of 10 by L.S. The Bug Master
What could we do to improve?

Booking reliability. Have had several scheduling issues and screw ups.

Report a concern   January 6, 2016 — Rated 8 out of 10 by J.C. The Bug Master
What could we do to improve?

nothing. I think you are doing fine.

Report a concern   January 6, 2016 — Rated 10 out of 10 by M.L. The Bug Master
What do you like about our services?

Daniel always courteous and thorough

Report a concern   January 5, 2016 — Rated 9 out of 10 by E.J.M. The Bug Master
What do you like about our services?

Friendly & competent workers. Effective exterminating.

Report a concern   January 5, 2016 — Rated 9 out of 10 by M. The Bug Master
What do you like about our services?

Professional reps and we see no bugs.

Report a concern   January 5, 2016 — Rated 10 out of 10 by A.M.B. The Bug Master
What do you like about our services?

Prompt, efficient, friendly, and thorough.

Report a concern   January 5, 2016 — Rated 9 out of 10 by S.S. The Bug Master
What do you like about our services?

I liked the time and attention my service provider gave to the property. And, he listened to me about our issues.

Report a concern   January 5, 2016 — Rated 10 out of 10 by B.C. The Bug Master
What do you like about our services?

The young man that delivers them.

Report a concern   January 5, 2016 — Rated 10 out of 10 by Louise & Henry Dick The Bug Master
What do you like about our services?

I don't have bugs and you show up when you say you will. Your servicemen are always polite and professional.

Report a concern   January 5, 2016 — Rated 10 out of 10 by Deborah Bily The Bug Master
What do you like about our services?

Caring, friendly technician. Effective treatment.

Report a concern   January 5, 2016 — Rated 10 out of 10 by Vincent Giaco The Bug Master
What do you like about our services?

Prompt and polite service

Report a concern   January 5, 2016 — Rated 10 out of 10 by B.J.R.C. The Bug Master
What do you like about our services?

Great service and timely billing

Report a concern   January 5, 2016 — Rated 10 out of 10 by E.S. The Bug Master
What do you like about our services?

Joey, your service technician is reliable and thorough

Report a concern   January 5, 2016 — Rated 10 out of 10 by J.Y. The Bug Master
What do you like about our services?

You work with the customer & I for one really appreciate that. Thank ya'll for all that you do.

Report a concern   January 5, 2016 — Rated 10 out of 10 by Eddie Karam The Bug Master
What do you like about our services?

You do what you say you will do and are effective.

Report a concern   January 5, 2016 — Rated 10 out of 10 by T.P. The Bug Master
What do you like about our services?

Reliable, friendly personnel. Flexible when need to reschedule.

Report a concern   January 5, 2016 — Rated 9 out of 10 by R.B. The Bug Master
What do you like about our services?

That you come back and re-do if we encounter any pest issues after our home is treated!

Report a concern   January 5, 2016 — Rated 10 out of 10 by J.S. The Bug Master
What do you like about our services?

Joey and the product. In that order.

Report a concern   January 5, 2016 — Rated 10 out of 10 by F.E. The Bug Master
What do you like about our services?

our tech is great!

Report a concern   January 5, 2016 — Rated 10 out of 10 by A.O.M.S.K. The Bug Master
What do you like about our services?

...

Report a concern   January 5, 2016 — Rated 10 out of 10 by Dawn Maus The Bug Master
What do you like about our services?

The technicians are very knowledgeable and communicate very well to the customer.


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