based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician is so helpful and so professional.
Agent was friendly and on time. Evidently he did a good job spraying the yard as I have found no Fire Ants since he sprayed.
We have ant problem and you come out in between treatments whenever they reappear and start roaming our kitchen.
Promptness, thoroughness, reliability.
Friendly staff
Joey the service technician. Joey is thorough and never misses a scheduled appointment.
We have used The Bug Master services for over fine (5) years and have no complaints.
The punctuality and thoroughness of the service Tech. He (ART) is also very careful, kind and efficient.
Patrick was very thorough and friendly.
So far things have gone well. The rainy weather has not permitted the staff to spray when he was here and it is now scheduled for Jan.12th.
Professional technicians who take care in your home.
friendly and thorough
Everyone very friendly and Joey is a fantastic rep for Bug Master.... He is very efficient and goes out of his way to help you.. Never ask him to get the spider webs and all off the gutters and soffit ...always on time ...
Very quickly responds to requests.
Karl (the Bug Master technician) is absolutely excellent! He went above and beyond what all other pest control technicians have done at my house. For example, he noticed that I had put sticky boards under some furniture, and the boards were filled with dead scorpions. Commenting that this was more scorpion activity than I should have in the house, he made a point of expanding coverage of the outside area. I have not seen one scorpion since Karl left, and there is not one scorpion on any of the new sticky boards. Karl is also very thorough inside all of my structures. He is professional, meticulous in his work, and very nice.
Very professional
friendly, local, affordable, great customer service
Schedule around my schedule. Service person friendly and efficient.
Service is friendly, and the pesticides used seem to work.
Technicians are efficient and professional.
Professional, prompt, friendly and accommodating service.
Everything! I've already commented...awesome service...appreciate the prices and help we have been given. All our service people are friendly, polite, professional, thorough. Raymond/Lee. And the office always provides excellent customer service anytime I've called with questions.
As we are sometimes working away from home when service is due - I always request a few days notice when our appointments are scheduled - this doesn't always happen. Also, I always request a phone call to let me know approximate arrival time or if for some reason service isn't going to happen on scheduled date. Last service - I had to have my parents (ages 90-91) meet the tech - I had requested a phone call when he was about 30minutes out so they wouldn't have to wait too long. They waited the entire 2 hr period plus some before tech arrived. Tech told us that office didn't tell him we were having to have someone meet him - therefore he didn't let us know that we would be his final stop for the day. (Raymond as always been really great to work with so I feel sure he didn't get this message or he would have called!). No complaints w/ Raymond (or other techs) - just w/ the office not relaying info to the techs!!!
Friendly, professional technician
Timely and professional
Some of the technicians are friendly and try to work with customers' specific request. Also, if there is a complaint, someone will return to try to fix the problem.
Dependable. Usually effective.
nice people, prompt service
You are always on time, very professional and alawys there when I need you. Thank you for the years of service!
My tech, Brandon, is professional, courteous and efficient. I would highly recommend him!
ON time, efficient and very friendly!