The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 11, 2016 — Rated 10 out of 10 by G.G. The Bug Master
What do you like about our services?

They call me to let me know when my appt is and they're always on time.

Report a concern   January 11, 2016 — Rated 10 out of 10 by C.J.H. The Bug Master
What do you like about our services?

The Bug Master makes it easy to schedule, or re-schedule, if need be. The technicians are so polite and accommodating----we have had Raymond for quite a while and he is wonderful!!!

Report a concern   January 11, 2016 — Rated 9 out of 10 by M.H. The Bug Master
What do you like about our services?

Always courteous people. Timely service.

Report a concern   January 11, 2016 — Rated 10 out of 10 by S.F. The Bug Master
What do you like about our services?

Prompt and courteous service technician.

Report a concern   January 11, 2016 — Rated 10 out of 10 by A.G. The Bug Master
What do you like about our services?

Our tech always does a thorough job when he comes to service our house.

Report a concern   January 11, 2016 — Rated 10 out of 10 by K.M. The Bug Master
What do you like about our services?

Kind and considerate with customers. Try's to work with customers. Flexible

Report a concern   January 11, 2016 — Rated 9 out of 10 by B.B. The Bug Master
What do you like about our services?

Reliable, friendly, and I like that you are very willing to come out and treat again at no charge if there's a problem that crops up.

Report a concern   January 11, 2016 — Rated 10 out of 10 by A.G. The Bug Master
What do you like about our services?

Proven performance

Report a concern   January 11, 2016 — Rated 10 out of 10 by A.D. The Bug Master
What do you like about our services?

They were fast and did a good job

Report a concern   January 11, 2016 — Rated 10 out of 10 by K.W. The Bug Master
What do you like about our services?

Brandon addresses all issues and concerns in a very professional manner! I would recommend Brandon and Bug Master to my friend and family!

Report a concern   January 11, 2016 — Rated 10 out of 10 by L.V. The Bug Master
What do you like about our services?

Easy to schedule. Reliable; they showed up on time. The technician was very nice, polite and careful. I'm very satisfied with the service, it was excellent.

Report a concern   January 11, 2016 — Rated 0 out of 10 by D.H. The Bug Master
How did we disappoint you and what can we do to make things right?

customer service and customer care is no longer there.

Report a concern   January 11, 2016 — Rated 10 out of 10 by C.R. The Bug Master
What do you like about our services?

Professionalism, courtesy and attention to details.

Report a concern   January 11, 2016 — Rated 10 out of 10 by P.D. The Bug Master
What do you like about our services?

there on time; polite

Report a concern   January 11, 2016 — Rated 10 out of 10 by B.C.E.C. The Bug Master
What do you like about our services?

very friendly and thorough

Report a concern   January 11, 2016 — Rated 10 out of 10 by B.J.W. The Bug Master
What do you like about our services?

been good for 10+ years

Report a concern   January 11, 2016 — Rated 10 out of 10 by L.S.M.L. The Bug Master
What do you like about our services?

I like the fact that we can communicate with our technician all of our concerns ( if any), and the technician and or supervisor finds a solution.

Report a concern   January 11, 2016 — Rated 9 out of 10 by C.N. The Bug Master
What do you like about our services?

On Time

Report a concern   January 11, 2016 — Rated 9 out of 10 by A.D. The Bug Master
What do you like about our services?

Friendly, timely and thorough!

Report a concern   January 11, 2016 — Rated 10 out of 10 by Celia Miranda The Bug Master
What do you like about our services?

Very affordable and effective. Thank you for helping us with our BIG issue with roaches when other companies said it was impossible.

Report a concern   January 11, 2016 — Rated 10 out of 10 by C.B. The Bug Master
What do you like about our services?

On time, good results, friendly, reasonable rates.

Report a concern   January 11, 2016 — Rated 10 out of 10 by M.A. The Bug Master
What do you like about our services?

Quarterly Monthly services

Report a concern   January 11, 2016 — Rated 10 out of 10 by J.M.S.S. The Bug Master
What do you like about our services?

Excellent service

Report a concern   January 11, 2016 — Rated 10 out of 10 by Sohayla Noorzad The Bug Master
What do you like about our services?

Prompt, courteous, understanding, and reasonable.

Report a concern   January 10, 2016 — Rated 9 out of 10 by R.A. The Bug Master
What do you like about our services?

Normally service is punctual and results are usually very good.

Report a concern   January 10, 2016 — Rated 10 out of 10 by Hazel Clinton The Bug Master
What do you like about our services?

I like the reminders for service, but particularly like the technician Joey who provides the prompt and professional service

Report a concern   January 10, 2016 — Rated 10 out of 10 by B.W. The Bug Master
What do you like about our services?

The service, being on time, and it's worked so far.

Report a concern   January 10, 2016 — Rated 10 out of 10 by K.L. The Bug Master
What do you like about our services?

It works!

Report a concern   January 10, 2016 — Rated 10 out of 10 by W.E. The Bug Master
What do you like about our services?

Daniel our provider is wonderful!

Report a concern   January 9, 2016 — Rated 10 out of 10 by M.P. The Bug Master
What do you like about our services?

Effectiveness, responsiveness, friendly, flexible.


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