The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2016 — Rated 10 out of 10 by V.D. The Bug Master
What do you like about our services?

No BS, Personable employees, Best priceing!

Report a concern   March 26, 2016 — Rated 10 out of 10 by Lydia Hernandez-Trickey The Bug Master
What do you like about our services?

All of the staff is friendly and open to answer questions.

Report a concern   March 25, 2016 — Rated 10 out of 10 by G.O.T. The Bug Master
What do you like about our services?

Very PROFESSIONAL, DOES THE JOB QUICKLY AND QUITELY.

Report a concern   March 24, 2016 — Rated 8 out of 10 by D.P. The Bug Master
What could we do to improve?

Very profesional. Tho he didn't spray all tha fire ant beds in the yard.

Report a concern   March 24, 2016 — Rated 6 out of 10 by G.M. The Bug Master
How did we disappoint you and what can we do to make things right?

Scheduling appointments without confirming them

Report a concern   March 24, 2016 — Rated 10 out of 10 by D.B. The Bug Master
What do you like about our services?

do what they say, honor their warranty

Report a concern   March 24, 2016 — Rated 10 out of 10 by L.M. The Bug Master
What do you like about our services?

Friendly, thorough, and I had them come back to do the attic. They came out the next day to take care of it.

Report a concern   March 24, 2016 — Rated 10 out of 10 by B.B. The Bug Master
What do you like about our services?

They are always on time and very polite.

Report a concern   March 24, 2016 — Rated 10 out of 10 by T.H. The Bug Master
What do you like about our services?

Best customer service I've received in a long time. I've already discussed/recommended to my coworkers. Superior service end-to-end.

Report a concern   March 24, 2016 — Rated 10 out of 10 by Gwen Ross The Bug Master
What do you like about our services?

VERY FRIENDLY, PROFESSIONAL & EFFICIENT.

Report a concern   March 24, 2016 — Rated 1 out of 10 by M.C.K. The Bug Master
How did we disappoint you and what can we do to make things right?

Service person parked right in front of our establishment and sprayed with customers in the store. We are a food establishment and discretion is important. Also, we advised him that we were having fruit flies or nats and he said that it was our drain (which we had recently cleaned) and that he was not willing to spray our drain. We use ABC for our other location and they spray the drain every time and we don't have fruit flies/nats there.

Report a concern   March 24, 2016 — Rated 5 out of 10 by T.J. The Bug Master
How did we disappoint you and what can we do to make things right?

very poor communication between office and us.

Report a concern   March 24, 2016 — Rated 5 out of 10 by J.A.F. The Bug Master
How did we disappoint you and what can we do to make things right?

We are not happy with the day servive. We would like the night service . Because whenever they do it in the day it seems like your just feeding them . The night service

Report a concern   March 21, 2016 — Rated 10 out of 10 by S.J.S.U.M.C. The Bug Master
What do you like about our services?

They always let us know about appointments and take care of spraying quickly. We don't find bugs in between sprayings.

Report a concern   March 15, 2016 — Rated 10 out of 10 by Tim Sawatsky The Bug Master
What do you like about our services?

Prompt, courteous and good protection.

Report a concern   March 11, 2016 — Rated 10 out of 10 by P.S. The Bug Master
What do you like about our services?

Rescheduling service (which I sometimes have to do) is always very easy. Any time I've emailed or called the office, the staff I've spoken to have been really nice and easy to deal with.

Douglas, my technician, does a outstanding job servicing my home. He's very friendly, professional, and extremely knowledgeable. A+ :-)

Report a concern   March 11, 2016 — Rated 10 out of 10 by Josh Argelius The Bug Master
What do you like about our services?

extremely friendly, thorough, professional and go above and beyond expectations. The guy that came to my facility did such a terrific job!

Report a concern   March 11, 2016 — Rated 10 out of 10 by Gina Dyson The Bug Master
What do you like about our services?

Always there when I have questions. Great customer service!

Report a concern   March 6, 2016 — Rated 10 out of 10 by Jerry Spence The Bug Master
What do you like about our services?

Everything

Report a concern   March 5, 2016 — Rated 10 out of 10 by L.C. The Bug Master
What do you like about our services?

I've always liked my technicians. Raymond served us faithfully many years, and now I appreciate Randy's service. They are always professional and helpful.

Report a concern   March 4, 2016 — Rated 10 out of 10 by G.S. The Bug Master
What do you like about our services?

email reminders and the professionalism of the employees

Report a concern   March 4, 2016 — Rated 10 out of 10 by Blake Tollett The Bug Master
What do you like about our services?

Very professional service. On time and they use minimally invasive chemicals. I have been a residential and commercial customer for over 20 years.

Report a concern   March 3, 2016 — Rated 10 out of 10 by P.F. The Bug Master
What do you like about our services?

That if there is a problem with bugs, they come back and treat area,

Report a concern   March 3, 2016 — Rated 10 out of 10 by Mary Gay Maxwell The Bug Master
What do you like about our services?

Eric Alvarado is very thorough,prompt and personable. He gets an Excellent rating for the work he is doing on my property! He inspires trust and is working very hard on eradicating a very difficult mite infestation. I appreciate his care and attention in this troublesome situation!

Report a concern   February 29, 2016 — Rated 8 out of 10 by M.S. The Bug Master
What could we do to improve?

Fix the scheduled time of arrival, instead of giving a window.

Report a concern   February 29, 2016 — Rated 10 out of 10 by M.D. The Bug Master
What do you like about our services?

Very pleasant to deal with.

Report a concern   February 28, 2016 — Rated 9 out of 10 by R.R. The Bug Master
What do you like about our services?

Easy and quick to book appointment and get the house treated.

Report a concern   February 28, 2016 — Rated 10 out of 10 by Fred Buob The Bug Master
What do you like about our services?

Danial Torres WELL DONE

Report a concern   February 27, 2016 — Rated 10 out of 10 by J.L. The Bug Master
What do you like about our services?

Service

Report a concern   February 26, 2016 — Rated 10 out of 10 by J.L. The Bug Master
What do you like about our services?

Very clean service


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