The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 14, 2016 — Rated 10 out of 10 by P.G.B. The Bug Master
What do you like about our services?

Your technician Tyrone is so accommodating.
He is amazing and you are lucky to have such
a great employee.

Report a concern   April 14, 2016 — Rated 10 out of 10 by S.B. The Bug Master
What do you like about our services?

Polite, courteous and reliable service.

Report a concern   April 14, 2016 — Rated 10 out of 10 by Katherine Prince The Bug Master
What do you like about our services?

Arrived early and answered all of our questions

Report a concern   April 14, 2016 — Rated 10 out of 10 by M.J.C. The Bug Master
What do you like about our services?

The communication with scheduling. The professionalism of the technicians.

Report a concern   April 14, 2016 — Rated 9 out of 10 by S.P.E.C. The Bug Master
What do you like about our services?

Very prompt and have always been able to respond to and solve special needs such as bee infestation.

Report a concern   April 14, 2016 — Rated 10 out of 10 by H.L. The Bug Master
What do you like about our services?

Your tech does a good job, asks questions, and does the service quickly but efficiently.

Report a concern   April 14, 2016 — Rated 10 out of 10 by R.S. The Bug Master
What do you like about our services?

Prompt, professional, effective

Report a concern   April 14, 2016 — Rated 4 out of 10 by J.S. The Bug Master
How did we disappoint you and what can we do to make things right?

The service is too expensive. When the first raccoon was caught, I called to let you know. The person said they would pick it up 3 days later on the scheduled date. I gave you my parents number ro call so they could meet him. They did not call, so it was not picked up then. Some one came out 2 days later. The raccoon died before someone picked him up. However, everyone has been very polite. That is unusual today.

Report a concern   April 14, 2016 — Rated 10 out of 10 by B.F. The Bug Master
What do you like about our services?

Dependable service person. He's polite, on time and very competent.
I also like that when I call for service inbetween our regular visits someone comes right away.

Report a concern   April 14, 2016 — Rated 10 out of 10 by Y.J. The Bug Master
What do you like about our services?

Darrel was on time and was very conscientious about doing a good job.

Report a concern   April 14, 2016 — Rated 10 out of 10 by P.N. The Bug Master
What do you like about our services?

Daniel does us a great job!

Report a concern   April 14, 2016 — Rated 10 out of 10 by Christy Price The Bug Master
What do you like about our services?

Great first service by Eric. He was knowledgeable, professional, friendly, and efficient.

Report a concern   April 14, 2016 — Rated 10 out of 10 by J.R. The Bug Master
What do you like about our services?

Take time to do it right.

Report a concern   April 12, 2016 — Rated 10 out of 10 by T.T. The Bug Master
What do you like about our services?

Thorough.

Report a concern   April 5, 2016 — Rated 10 out of 10 by J.H. The Bug Master
What do you like about our services?

Communicates well and works with my schedule. Troy has been very helpful!

Report a concern   April 4, 2016 — Rated 10 out of 10 by A.H. The Bug Master
What do you like about our services?

Timely responses and the willingness to do what it takes to get the job done!

Report a concern   April 3, 2016 — Rated 10 out of 10 by C.H. The Bug Master
What do you like about our services?

Consistent service theough one technician

Report a concern   April 2, 2016 — Rated 9 out of 10 by D.L.Z. The Bug Master
What do you like about our services?

He was on time so I did not have to wait around.

Report a concern   April 2, 2016 — Rated 10 out of 10 by T.D. The Bug Master
What do you like about our services?

Prompt, quick to solve issues, friendly staff, good value.

Report a concern   April 1, 2016 — Rated 10 out of 10 by M.D. The Bug Master
What do you like about our services?

easy to contact/available. Committed to getting the job done!

Report a concern   April 1, 2016 — Rated 8 out of 10 by L.S.K. The Bug Master
What could we do to improve?

Send the same technician. The replacement technician did not know what service we had.

Report a concern   April 1, 2016 — Rated 10 out of 10 by A.H. The Bug Master
What do you like about our services?

Amazing technicians very helpful amd accommodating.

Report a concern   April 1, 2016 — Rated 9 out of 10 by D.R. The Bug Master
What do you like about our services?

Very friendly servicemen. Answered every question, and treated me with respect.

Report a concern   April 1, 2016 — Rated 10 out of 10 by J.A.B. The Bug Master
What do you like about our services?

Very excellent service ... Daniel is TERRIFIC!

Report a concern   March 31, 2016 — Rated 10 out of 10 by St Paul Lutheran Church The Bug Master
What do you like about our services?

Always on schedule. Effective service. Prompt to respond.

Report a concern   March 31, 2016 — Rated 8 out of 10 by S.L. The Bug Master
What could we do to improve?

If you has more flexible plan, that will be better.

Report a concern   March 31, 2016 — Rated 10 out of 10 by M.M.V. The Bug Master
What do you like about our services?

Friendly employees/Eric is very professional.

Report a concern   March 31, 2016 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

Flexible scheduling, fast friendly service, thoroughly professional job, great results! :)

Report a concern   March 31, 2016 — Rated 10 out of 10 by J.T. The Bug Master
What do you like about our services?

Thoroughness of the technician's application spraying.

Report a concern   March 26, 2016 — Rated 9 out of 10 by D.B. The Bug Master
What do you like about our services?

Competent service provider
Show up on time so I can plan work commitments
Friendly staff
Take care of issues and address those I wasn't aware of--eg, wasp nests


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