The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 26, 2016 — Rated 9 out of 10 by M.P. The Bug Master
What do you like about our services?

Good service, if a bit over-priced

Report a concern   May 25, 2016 — Rated 9 out of 10 by Sharon Lafitte The Bug Master
What do you like about our services?

Quick but thorough. Its been a week since my first service and no bugs so far (well, some dead one's)

Report a concern   May 24, 2016 — Rated 10 out of 10 by S.V. The Bug Master
What do you like about our services?

It has really helped control the ant problem I was having in and around the house. I had the mosquito treatment this last time, but I'm still seeing them flying around the ouside of the house. It looks like the only thing it killed was the one lightning bug I had in the backyard. I found him on the back patio :( Overall, I am very happy with The Bug Master, but I don't think I would have the mosquito treatment again.

Report a concern   May 23, 2016 — Rated 10 out of 10 by B.S. The Bug Master
What do you like about our services?

Daniel does great work.

Report a concern   May 22, 2016 — Rated 10 out of 10 by John David Humphries The Bug Master
What do you like about our services?

Conscientious technicians. Quick and positive response to re-treatment requests.

Report a concern   May 21, 2016 — Rated 10 out of 10 by L.C. The Bug Master
What do you like about our services?

Prompt, courteous, friendly and very professional

Report a concern   May 21, 2016 — Rated 10 out of 10 by C.B. The Bug Master
What do you like about our services?

Good results - no bugs! Professional, friendly staff.

Report a concern   May 20, 2016 — Rated 10 out of 10 by R.M. The Bug Master
What do you like about our services?

Very professional

Report a concern   May 20, 2016 — Rated 10 out of 10 by Joseph Ngo The Bug Master
What do you like about our services?

Your technician Greg was very friendly, professional and patient and experienced. He was very through. I hope the treatment will kill the bugs.

Report a concern   May 20, 2016 — Rated 10 out of 10 by J.H. The Bug Master
What do you like about our services?

on time and tech very knowledgable.

Report a concern   May 20, 2016 — Rated 10 out of 10 by Shirley Cockrell The Bug Master
What do you like about our services?

The Tech. All of them have been very kind.

Report a concern   May 20, 2016 — Rated 10 out of 10 by J.S. The Bug Master
What do you like about our services?

Quick to schedule a visit, unlike ABC, and very informative and helpful. I didn't feel like you were trying to sell me something I didn't need, which I always feel with ABC.

Report a concern   May 20, 2016 — Rated 10 out of 10 by N.S. The Bug Master
What do you like about our services?

dependability, price & service

Report a concern   May 20, 2016 — Rated 6 out of 10 by S.R. The Bug Master
How did we disappoint you and what can we do to make things right?

Explain what and where your spraying. I felt my technician was very quick and not as thorough as my last technician.

Report a concern   May 20, 2016 — Rated 10 out of 10 by P.B. The Bug Master
What do you like about our services?

Reliable service, friendly technicians, accurate appointment arrivals

Report a concern   May 19, 2016 — Rated 10 out of 10 by I.G. The Bug Master
What do you like about our services?

Quick response to my phone call. Friendly & knowledgeable exterminator. Very satisfied with my service!!

Report a concern   May 19, 2016 — Rated 10 out of 10 by M.S. The Bug Master
What do you like about our services?

Pleasant friendly techs

Report a concern   May 19, 2016 — Rated 10 out of 10 by Sheila Egger The Bug Master
What do you like about our services?

Your services work & your employees are knowledgeable & friendly.

Report a concern   May 19, 2016 — Rated 10 out of 10 by T.L. The Bug Master
What do you like about our services?

The friendly service and how fast the product worked

Report a concern   May 19, 2016 — Rated 10 out of 10 by T.S. The Bug Master
What do you like about our services?

We have no bugs.

Report a concern   May 19, 2016 — Rated 10 out of 10 by T.O. The Bug Master
What do you like about our services?

Let me tell you what I don't like. Not being notified or having the option to choose my appointment date and time. It's not fair to the technician to have to send them to one location more than once due to lack of communication.

Report a concern   May 19, 2016 — Rated 10 out of 10 by A.R. The Bug Master
What do you like about our services?

Timely, friendly

Report a concern   May 19, 2016 — Rated 10 out of 10 by A.Z. The Bug Master
What do you like about our services?

Good people nice polite and know what there talking about.

Report a concern   May 19, 2016 — Rated 10 out of 10 by J.D. The Bug Master
What do you like about our services?

Dependable, on time, effective.

Report a concern   May 19, 2016 — Rated 10 out of 10 by David Edwards The Bug Master
What do you like about our services?

I don't have to think about it. Y'all just take care of it.

Report a concern   May 19, 2016 — Rated 10 out of 10 by N.B. The Bug Master
What do you like about our services?

Edgar is very nice. You should keep him. :-)

Report a concern   May 19, 2016 — Rated 10 out of 10 by Paul Krentz The Bug Master
What do you like about our services?

Daniel has serviced our home for more than 10 years. He is friendly, efficient and always on time.

Report a concern   May 19, 2016 — Rated 10 out of 10 by Angel Herrera The Bug Master
What do you like about our services?

because of the way you conduct your services and the technicians do a great job they always there to answer any questions you may have and they take the time to make sure they take care of any bugs problems

Report a concern   May 19, 2016 — Rated 10 out of 10 by Troy Rhymes The Bug Master
What do you like about our services?

Easy to work with, as far as scheduling. They always show up on time.

Report a concern   May 19, 2016 — Rated 8 out of 10 by B.C. The Bug Master
What could we do to improve?

Take more time for the regularly scheduled service.


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