based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
always do a thorough job
Fast to respond to needs.
Very thorough.
I like the people and the price and the prospect of no more fleas ( we are not there yet)!
The friendly person (name I can't 😞 remember) that gave me great service last time! He went out of his way, I felt. He didnt do a quick squirt and leave-he did a great job!😊
Pre-notification of appointment times. Friendly technicians.
On time, same service man each visit, any problems you take care of it.
Show up when you say you are.
Joey is Bug Master to us ! He's always thorough, well informed, and diligent; and, after all that he's respectful, pleasant, and a genuinely good person. WE think he has to be one of your best and we're fortunate you've assigned him to us; give this guy a promotion or a raise--he deserves to be rewarded.
No disappointment. Professional and friendly.
being on schedule and appearance of finished job
Reliability. Effectiveness.
Quick to respond and set up an appointment.
Reliable. Courteous. Responsive.
The sprayer needs to be friendlier and be receptive to answering questions as to the services and how the things he does would be specific to the property he is servicing.
It works! Van Henson
I like the way service is scheduled.
Friendly and helpful.
The pest control guy was 45 minutes late and I had to call the main line to find out where he was. My appointment was at 10am and I had scheduled another important appointment at 10:30am that I had to cancel last minute to accommodate the pest control guy. I also have a newborn and had planned the appointment around my nursing schedule. I wound up having to deal with an upset baby and three very upset pets who all needed to be removed from the property. I'm hoping that the follow up appointment isn't so delayed.
Flea problem has not been taken care of ... Continue to see infestation in front yard and garage
The email reminder, several days ahead of the visit (not just the day before which is what some companies do). That way, if there is a conflict there's time to make arrangements. Our technician is prompt and thorough.
Douglas Boots was very friendly and knowledgeable. Thanks!
You have done two jobs for me that were last Minuit and did a great job.
Friendly staff.
Service is good
After my initial visit I was told that they ( Bug Masters ) could help with all my pest control needs. I scheduled an appointment for almost a week later after discussing what I expected to be done on the first pest control visit. However the technician came 17 minutes late, and unprepared to plug the weep holes in my exterior rock walls. I was told that there was a mix up in instructions and that the ( manager ?? ) did not lay out or provide the copper materials to my account / job. So These are the same reasons I fired my last pest control company.
1. came late 2. came unprepared to do the job 3. gave a *&^%$# excuse why he couldn't do the requested work that was on the pest control order paperwork. So you will never have my confidence in your ability to actually do what the submitted paperwork ( almost a weeks notice ) said needed to be accomplished.
All the information that was given
They do what I ask and with dependable regularity.
Brandon the tech guy that comes to treat our house. Very knowledgeable and friendly.
I like the guarantee and annual inspection.