based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician knowledge and dependability.
Professional on time easy billing. Have used them for 11 years. Wonderful
Be more consistent. I have different guys come to my house and each one does things differently. Some spray all of the baseboards and others don't. And when I ask why I don't get a really clear answer.
Courteous and timely people, very effective treatment
Joey, our Technician.
Friendly pest control reps,on time, and go right to work, also knowledgable.
punctual, professional, effective
Always prompt and on time. Willing to work with you on your time schedule.
Being here at scheduled time. The technician does a good job.
Friendly, professional, knowledgeable.
Too early to tell. Contract just started.
On time, great communication, wonderful tech
lower your fees for seniors
The techs come in ask if we have any questions and than do the job in a very clean way and tell us what they saw or what we need the next time.
The service tech came early and as a result I wasn't home. He did leave a note saying to call him and he would come back to do the inside. I called and set up an appt. He was to be here between 12 & 2 on 6/30. Just before 2 I called to see where he was at as I had already rescheduled my time to accommodate him coming back. I was told he wouldn't be there yet until later in the day, yet no one called to let me know. Very poor customer service. I had to leave as I had another appointment to keep. They tried to reschedule for later the following week, but I was not available. I told the customer service rep not to bother coming back to do the inside, just to adjust my invoice. She said she couldn't do that but would have a supervisor call me back to discuss. I never heard back from that supervisor. I have not paid the bill and do not intend to until some type of satisfactory adjustment is made. I have been a customer for approximately 10 years and am now considering looking for another company. Yes, I've very unhappy at the moment.
The service tech Joey is a hard worker, very pleasant, does a great job and is knowledgeable.
Knowledgable service techs and really kind people
Brandon rocks:)
I am very pleased with the immediate follow-up when I may call regarding a problem. The serviceman is very thorough and is as concerned about my problem as I am.
I like the punctuality of appointments and that the service generally keeps us bug free. Although, ants have been a reoccurring problem.
Enjoy your company...
Always on time & very professional
Really liked the young man who came. He was new to my home but did a very good job.
You notify us of our appointment ahead by email and come during the block of time that you say.
Tyrone,is fantastic. He does an excellent job!
Not sure. I don't have any complaints. Don't have many pest problems and no issues with scheduling. The service is good.
Responsive, effective, timely and good customer service.
Responsiveness and courtesy
The service provider Brandon does an outstanding job!
Our Technician is reliable, thorough and does a super job. We have used The Bug Master services for over 5 years and have no complaints.