based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can always count on the service techs to do a great job and inform me if there is a problem that needs to be taken care of and fix that problem. Just have to ay great staff, Thank You
Professional friendly employees.
The technician argued with the office manager on whether on not he attempted to gain entry to the premises during the appointed time requested. He did not, nor did anyone from the company call prior to the appointed time. We are a medical office and having this type of service being performed while we are seeing patients is in bad taste. The technician was condensing, rude and insulting to the office manager.
responsive and professional
Quick, professional, and very thorough.
I have to wait a few days to see if the fire ants come back. Otherwise the work was fine and the technician was very nice and friendly.
Thorough job and nice personnel.
What I appreciate most is you stand by the service you provide.
Somewhat dissapointed that the tecnichan
Would not spray or treat our back porch. He said he only wanted to treat the area of yard We have Windows there and always spiders and bugs around He did use our spray for the fan where we have had wasps. Too bad! Mrs Last name removed
Service technician is very customer oriented.
Online scheduling or more notice for scheduled appointments/easier process to reschedule
The technician was very thorough. His customer service skills are awesome. He must come from an incredible bloodline.
Daniel is great! He is so respectful of my time and adjusts inside/out side first accordingly & happily!
the man (Brandon) providing the service. He had been our guy since we bought this house 61/2 years ago.
Daniel is very good and takes very good care of us and is very pleasant.
Technician did very thorough job. Went out of his way to listen to my requests. Great value in the service.
Mostly has been very good. For a while we had an inadequate number of bait stations. One helpful technician pointed this out to us, and told us we'd have to request more. I don't know why this took several years of previous technicians to notice. We were missing bait coverage over about 40% of our house. This has since been corrected.
Service guy is really nice!
I had asked the estimator to not spray the backyard to protect insects, particularly bees and butterflies. Since flowers are blooming and both insects are feeding, I wanted to make sure he was aware. I would have preferred that he have enough situational awareness to realize that if I wanted to back to not be sprayed then the same thing should apply to the front and sides. This was not the case since the technician sprayed the front and sides, no fault of his own mind you. However, what I did find fault for the technician is spraying bug spray to the point I had small puddles in the house, especially on the mat in the garage leading to my door to the interior.
In time
Friendly
Effective
I'm still seeing bugs in my house after an initial treatment AND a follow up treatment.
Your customer service. Your technicians are friendly and very professional
I was recently told by a friend that it is obvious my house has termites. I am concerned that a technician with Bugma sterling over these years of servicing my house did not alert me. There is obvious evidence of damage on one side of my house and with that am disappointed about not being alerted sooner.
Very professional and always on time. Easy to scheduled appointment and technicians very knowledgeable in their work.
Always show up when you said you would.
Continually on time. Listen to our concerns each time.
Always on time a very thorough.
Happy with my current tech! Understanding of my services. Courteous.
Service person was clear and instructive about the service. Very nice man; I could tell he took his job seriously.
Lydia is consistently prompt and professional in all of my need whether by phone or email. Zachary is a nice guy with a great attitude and though we really liked Jose (who we had for years), the job Zach does has been just as good.