based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service guys are so nice and professional
One: BUGS are gone.
Two: scheduling
Three: friendly staff
Nice service technicians, helpful office staff, willing to be flexible about appointment times.
The young man who services my home has been doing it for a long time prior to your acquisition of my neighbor, Mr. Estrada's business. His name escapes me at this moment, but your records will show who he is, and I can tell you for certain that he is friendly, polite, and extremely efficient in making our home safe from little critters. I would, and have rercommended your company to other friends and will contionue to do so.
Name removed
111 Long Wood Ave.
Lakeway, TX 78734
The techs are friendly and thorough. It just works...no bugs!
Stop changing our service guy and don't hire guys who are creepy!
Very responsive. So far my place is bug free!
there was a roach in my living room 2 days ago, less than 2 months after treatment
you are on time or you call if you will be late. Environmentally friendly product.
On a regular and routine schedule.
professional performance
My original contract with the company bought by Bug Master included more service than I am getting from Bug Master.
You provide the quarterly service, but have no problem coming out in between those visits if needed (at no additional charge).
Friendliness of the technician and his thoroughness in making the application.
My ants are still here along with my wasps.. Even after 2 treatments. The very next day from the last treatment small ants were back in my bathroom sink. When I informed the tech about it.. He didn't seem concerned.
Good customer service. Clean. On time. Always ask to make sure our needs at meet.
Offer more extended service hours. I work full time and have had to reschedule or settle for exterior work only, because I could not get home in time to meet the technician. Appts earlier than 7:30 and/or later than 4:30 are greatly needed.
Communication - we were not able to confirm follow up times and they showed up without confirmation.
person treating my home is very diligent, cooperative, friendly, and seems to do a good thorough job.
I don't feel that I received value for the service provided. A trap was placed, checked and picked up after 4 visits; no squirrel caught. So essentially I paid $400 for nothing.
Problem has been at least partially resolved by my son and me performing selective exclusions on several vents on the roof.
Daniel is very thorough and a pleasure to do business with. He is courteous and always concerned about any problems we are having.
prompt and thorough
I continue to have spiders and scorpions in my house after I have had a "treatment." It is possible than my choice of treatment needs to be revisited. i I may need to ask for more aggressive safeguards. However, I like the people and the service.
Prompt, friendly, thorough.
Make sure the technician calls before arriving. Also, make sure you confirm the appointment time with the client before showing up.
You didn't, but I have advertising clients that I would refer first since they advertise with my company. I have tried to reach Bug Master marketing dept. numerous times but never have had someone contact me back regarding my companies single family home advertising programs. Not a great way to do business with a current customer, but I like your tech and the price I pay so that is the reason I haven't switched yet.
sERVICE WAS SCHEDULED QUICKLY, AND OUR TECHNICIAN WAS VERY FRIENDLY AND ANSWERED ANY QUESTIONS WE HAD.
When we initially signed up, the agent that came out to the house (Lee) was very thorough, informative, let us know exactly what he was doing and suggested things when we asked. Then Lee's route was changed and the new agent was terrible. We gave him a few times to see if anything would improve. He seemed too eager to hurry up and get out. Each of his visits lasted about 10 minutes total. And thats the inside and out. We noticed bugs, spiders - just a few, in the house and that was it. Wont go back