based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very Professional
Questions were answered in a straight forward manner; service was prompt and efficient; and everyone with whom we had contact was polite & interested in delivering a good result. Thank you! cl
The service was set up promptly and the technician came out on time. He was very professional, got the job done quickly and answered any questions that I had.
The new guy. I think his name is Rick.
Timely, courteous, professional
On time and take of care of business.
on time, friendly, good job!
Friendly and do a great job.
Email notifications/reminders about up-coming service. Very friendly technician.
Dependability
The bug killing is fine, but the website is needs improvement. I can't log in to pay my bill online. when I try to reset my password, it doesn't recognize my email address... even though I've received many emails.
I've initiated contact, trying to fix the issue, but have never received any support.
They call before the appointment and they work around your schedule. Very professional and are respectful.
always on time, good service
I appreciate the quick response time! Daniel was here the same day I called regarding a re-check! I appreciated it so much! Joy was great in handling my call! Thanks, BugMaster!
I appreciate the phone call to inform me of date of service call. Technicians have always been professional, friendly, helpful. When I have made phone calls with any questions, to reschedule service call or schedule service call between regularly scheduled visits staff has always been prompt and helpful.
Friendly service. Aiming to please
very courteous and thorough
Convenience and quality
Reliable, friendly service
I have been with The Bug Master for many years. The technicians who treat my two houses are like family. They are friendly and genuinely respond to my concerns. Consequently, my two houses are free of pests. I can honestly say that I look forward to my treatments. If you ask what I like about The Bug Master? It's The Bug Master Techs. They are consistently the best!
Your service technician is the best.
Dependability and expertise
Prompt, responsive, thorough, effective.
Convenience and the every two month schedule
Cost compared to other providers.
We like and trust Todd Skiles especially.
Clarify terms of service contracts. On regular site visits for service, observe and provide input to owners about what they could do to help control pests; for example, if a technician discovers a potential access point for rodents then it would be helpful if that were brought to the attention of the owner.
On time, friendly, and attentive
You're on time and we don't have bugs!
Still see spiders in the house. Also still have red ants even after a special call out.