based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good communication. Prompt service.
Great easy service to deal with. Very Friendly staff
Getting better ever Month!
John is ALWAYS on time. He is friendly, polite and wants to help us in any way he can. Bug Master is always quick to respond when we have any problems. I like that you send the same person to our house each time so that we feel comfortable with our service provider.
Provide service in between the quarterly visits if needed for problems. Extend hours for customers that can not be home between 8-5. To many different employees for every visit.
You were prompt and very knowledgeable.
Friendliness of staff. Listen to what issues we are seeing and then solve the problem
Good explanation of services being performed
Service tech very professional and friendly
Offer some less toxic alternatives.
You could return the original technician, Joey, to the Lockhart area. The guy that replaced him isn't as thorough. I have to walk behind him to make sure he sprays all over instead of just corners and I'd rather not do that. The technician that sprayed on June 14th noticed that I had lots of spider webs which meant that the technician that replaced Joey isn't doing a very good job of helping me control indoor pests. If it weren't for this problem, I probably would rate your service higher than an 8.
Service rep is very professional and extremely thorough. When we do find bugs, they are dead.
Quick response to email request; willing to work with my schedule to come out and inspect. Service was done on time and fast. Representatives were very kind and efficient.
Service is very good and techs are great, but pesticides don't seem to last very long anymore. They used to work seemingly for months but now we see pests again after about 2 weeks.
you are friendly....
Effective and responsive
Besides the fact that everyone is very professional both on the phone as well as in person and the service that you provide exceeds my expectations, the technicians that service our home are some of the most friendly and courteous that I have ever dealt with. There is not a lot of turnover which speaks volumes for your company and makes it easy to develop a trustworthy rapport. We are thrilled with Bug Master!
Stephanie Wilson
Missed the wasp nest at the back of the house. Also, there were wasps flying around a chair that they apparently were nesting in also.
Fast, friendly, knowledgeable service.
Not send me bills for stuff I've already paid for.
Reliable, convenient. Always willing to help.
Very responsive, always on time.
Promptness and reliability
Nothing...I don't tend to make recommendations to others a whole lot.
Timely, professional, courteous, and takes advantage of Web for scheduling and payments while still providing easy access to a real person when needed.
Quick and efficient.
The service is fine and the serviceman who comes is very professional. However, you used to have a house key to my house. Then the serviceman said the key quit being available to him. Twice I called your office to inquire about the whereabouts of my house key, and both times I was told someone would check on it and get back to me, but I never heard back. Now, tell me....what is the situation with my house key. Name removed Phone number removed
Prompt service that works
Insects/other pests haven't been an issue since using Bugmaster - cost is reasonable, reps are professional and very responsive if issues between normal service calls.
Friendly service men, easy to change appointment, several ways for them to notify you of an appt
It works