Guest Testimonials

I was very dissatisfied UNTIL I heard from your company with a reasonable cause and honest apology. I will try y'all again

timely and reasonable

Fast and clean drivers are friendly

Customer service helped with billing issue.

Prompt pickup and delivery to airport. Frequency of pickup at airport.

Quick, clean, friendly employees, priced fair, convient!

Pleasant service.

Outstanding customer service!

Very easy reservation process.

Very convenient process to pick up from vehicle.

Quick and easy to schedule. If for some reason you get there late and your reservation disappeared in the app, no problem just scan in. The shuttle staff are amazing and friendly. The entire process is easy and reliable. We feel it's safer than any other parking place.

There was a substantial delay for a shuttle to the airport from the Century location to LAX and I made my frustrations known in a survey response. The general manager reached out the same day and offered to make it right with a refund or points. I was very surprised by the attention to customer satisfaction and I was very pleased with the outcome.

I was recommended to use The Parking Spot by a co-worker who is very pleased with the valet service and security. After using for the first time, I can understand why she gave the recommendation. I will use The Parking Spot from now on.

Convenient and quick pickup

Timely and efficient. Only criticism would be if you don’t help me with my bags on and off the shuttle then what’s the point of tipping, but most are favorable or at least attempt.

Conveniently located

Proximity to Lambert airport terminals, ease of reservation, pick up, and checkout, and good pricing options.

its easy in easy out

Convenience, cost, safety

Easy to get in and out of lot.
Fast pick up service to airport and return to lot service.
Knowledgeable staff and courteous.

Great service all the way around.

Had a great first experience with The Parking Spot in early August. Great location and having covered parking, especially during the upcoming winter months, will be great for me.

Like being able to pay in advance: makes for easy entrance and exit.

Also, attendants are very helpful. For instance, when exiting on Aug.18th, I mentioned to Jessica, the attendant on duty at the time, that my rear windshield was completely blown out. Jessica was very professional, took pictures of the damage and made a file for future reference. Her demeanor and experience really helped to put my mind at ease.

Easy In and out, covered paring, convenience.

Easy in and easy out.

great location, service and price

practical, economical, etc.

The staff is very friendly and helpful. The shuttle service is timely and the drivers are courteous and helpful with luggage.

Quick, convenient. Loved that the driver gave me a written note with my parking spot number. Both of the drivers were very nice and professional. Will use it again!

Service was great - but please fix your address for GPS - took us to a residential area

The person driving the coach to pick up people in the marking lot saw us looking for a parking spot on our way to the far row as we had been directed to stopped the coach and told us of a spot that had just opened up right near us. Waited for us to park and unload and was ready to whisk us and the few others on the coach to the airport. Really helpful and friendly.

All worked well otherwise at both ends of the trip. Also appreciated the coupon for a reduced rate. Thanks!

Reasonable pricing for covered parking. Clean shuttle bus, with seat belts, and driven by professional and customer service oriented drivers.