Guest Testimonials

Very smooth transit for both direction!

Staff/drivers are always very helpful and cheery. My car is always safe. As a single woman traveler, I feel very comfortable leaving my car with you.

It is super convenient and good price.

Super easy to book, super easy to park, the shuttle was super easy! 100% recommend! I’ll choose parking spot everytime!

convenience of parking and shuttle service is good.

Gentleman who drives is top notch!

It is easy to make reservations and then to check in and check out.

Great lot staff

Prompt pickup service at the STL airport and very affordable covered parking at the Parking Spot East

The wonderful lady who picked me up when I came in was great she went above and beyond to make sure we were not just waiting and it was all we had to ask for the timing was late like 11pm
Her name was either Tanya W or Karen W trust me someone else had great things to say and it was the same ride you can check it out. Please keep her no matter what she made a great situation out of out delayed flight.

Shuttle drivers very helpful & friendly

Service & friendliness

Availability, convenience, customer service

It was directly off the highway near ATL airport. Easy entry and exit with the QR code. Quick pickup in the parking lot. Next time I will use the free car wash!

Easy to reserve a spot, easy to get there! Shuttles run frequently with helpful drivers. Our favorite parking~

It is getting easier each visit to navigate the construction. However, for those who park there almost weekly it may be good to understand the status a little more frequently through communication. Like when the navigation route to covered parking changed significantly. I am not saying I think you should communicate every little change, but there have been some significant changes, and then a lot of little changes.

Also, the current schedule for upcoming changes. I don't really understand the premium parking versus other future options. It may be good to understand.

And the last piece of feedback would be to have the "gate attendants" be a little less perscriptive. Even if I was there yesterday (which happens frequently), they force me to listen to every little detail of the directions. They get nasty if I try to drive off. Maybe they should ask when the last time a guest was here. Then directions would be about changes rather than frustrating both of us.

The covered valet service is wonderful. So easy to drop off my car and catch the shuttle within minutes. Kind, efficient and professional staff. Safe and convenient, close to LAX. Good online app makes it easy to reserve.

I would rate your company a ten, but the long-time parking rate is overpriced (thank goodness for sale prices, but even then it’s still pricey) and, most importantly, your company needs to be more specific about how and exactly where to catch the shuttle back after the conclusion of the trip. For example, arrivals, baggage claim, and exits are on the ground floor at LAX but I realized that’s not where your shuttle would pick me up. I finally figured out I had to go up to the 2nd floor (departures) and then it was still not easy to know where to wait for the shuttle. After a long flight from Europe, exhausted and eager to get home, I was disappointed to stress over how and where to pick up the shuttle.

Affordable shuttles

The convenience of being right at the front door when i get to the airport.

Pick up was quick. Friendly staff.

So convenient! When I travel, I board my dog at Wag Hotel and that is right around the corner from the Parking Spot! With DFW under construction, I love not having to drive thru the airport myself. My car is safe and protected and that's one less thing to worry about. Also the shuttle drivers are always friendly and professional.

Great service

Great services!

very prompt in transferring us to and from the airport.

You discounts also

The lot is easy to get in and out. I never have to wait for pickup. Drivers are friendly and helpful.

Everyone was so kind!

TPS

Employees were kind and helpful. Parking was covered. Shuttle was quick.

With the exception of our last visit there 10 days ago, we have always had excellent excellent service. This last time we waited approximately 20 minutes for a bus and had several buses drive right by us.

Convenience & price.