The Parking Spot
200 West Monroe Street
Chicago
IL 60606
United States

Guest Testimonials

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.S. Pittsburgh - The Parking Spot
What do you like about our services?

The assistance with luggage and covered parking.

The only issue is, I recently parked at the Pgh location and in the evening, we waited at least 20 minutes for the shuttle to pick us up. Its not so bad in the summer when its warm, but in the winter...its too cold to be standing outside waiting !! Aren't there 2 shuttles running back and forth?

Report a concern   November 6, 2025 — Rated 10 out of 10 by Marsha Crockran Columbus - The Parking Spot
What do you like about our services?

The ease of making a reservation, Shuttle service to and from the Airport. The free Water.

Report a concern   November 6, 2025 — Rated 9 out of 10 by Richard Wells Philadelphia - The Parking Spot North
What do you like about our services?

I got great help from the office staff when I forgot to use some accumulated days of credit when I set up this reservation and they kindly adjusted my reservation so I could use something like 6 days I don’t even remember I’d gained.

The bus staff are of course always wonderful too. I see them working hard and still have a cheerful attitude; I’m sorry more folks don’t tip them like they deserve but as I overheard our driver say to one previous passenger as he helped with some baggage: “it was all just part of the job.”

The only nit I could possibly pick is the suspension in the buses, I know roads you drive, but for real, that ride is a bit rough; that little bus picks up every single little bump in the road. Believe me over my trip I was in a heck of a lot of tour bus configurations & I felt like I was back on one of the worst Italian tour bus rides in a small village…with cobblestone streets…& I doubt it was the Parking Spot driver’s fault. This is an issue I’ve observed with loaded full or almost empty trips. If old Italian tour buses can be smoother on 100 year old roads I’m hoping you’ll find room for improvement on this stupid little thing. Just trying to give you the honest feedback; not a show stopper for me of course, the pros outweigh this by a mile.

Otherwise, thanks much.

Report a concern   November 6, 2025 — Rated 10 out of 10 by Tammy Hager St. Louis - The Parking Spot 3
What do you like about our services?

I love using your service

Report a concern   November 6, 2025 — Rated 10 out of 10 by Florin Jude Dallas DFW - The Parking Spot South
What do you like about our services?

Very helpful staff

Report a concern   November 6, 2025 — Rated 10 out of 10 by A.P. Denver - The Parking Spot West
What do you like about our services?

APP works fine and makes it convenient to park and pay
Same great pickup & drop-off that US Parking had

Report a concern   November 6, 2025 — Rated 10 out of 10 by R.Z. Houston IAH - The Parking Spot 1 on Will Clayton
What do you like about our services?

Very Easy process,

Report a concern   November 6, 2025 — Rated 10 out of 10 by T.W. Atlanta - The Parking Spot
What do you like about our services?

Very convenient to use

Report a concern   November 6, 2025 — Rated 10 out of 10 by Krystal Larson Kansas City - The Parking Spot
What do you like about our services?

User friendly app. Great pricing. Peace of mind knowing my vehicle is safe while I am away

Report a concern   November 6, 2025 — Rated 10 out of 10 by S.W. Baltimore - The Parking Spot North
What do you like about our services?

Convenient

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.H. Phoenix - The Parking Spot 2
What do you like about our services?

Pickup was quick both at the lot and at the airport. Friendly courteous drivers. Easy booking and scanning in and out with QR code. I expected covered parking to mean a ramp rather than carport style but not really an issue with the normally dry weather in Phoenix.

Report a concern   November 6, 2025 — Rated 10 out of 10 by J.P. Oakland - Park N Fly by The Parking Spot
What do you like about our services?

Your staff cares about the customers and the cars. I am always pleased with customer service, from my drivers to cashiers. This latest trip, I forgot to close my back window, when I got back there was note and plastic covering to protect my car. I truly appreciate the care and service provided. I am not parking anywhere else, whether it is in SFO or OAK, we are only parking at your facility.

Report a concern   November 6, 2025 — Rated 10 out of 10 by S.B. Baltimore - The Parking Spot North
What do you like about our services?

I like your promptness.

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.C. Kansas City - The Parking Spot
What do you like about our services?

Everything is so smooth and organized! The prices are reasonable and ZI have yet to run into any problems

Report a concern   November 6, 2025 — Rated 10 out of 10 by V.R. Houston IAH - The Parking Spot 2 on Will Clayton
What do you like about our services?

Fast and on time service, friendly drivers!

Report a concern   November 6, 2025 — Rated 10 out of 10 by M.S. Philadelphia - The Parking Spot South
What do you like about our services?

Personal, friendly drivers. Clean buses, and ease of making a reservation.

Report a concern   November 6, 2025 — Rated 10 out of 10 by L.F. Orlando - The Parking Spot
What do you like about our services?

Outstanding customer service by manager Ray.

Report a concern   November 6, 2025 — Rated 10 out of 10 by T.C. Philadelphia - The Parking Spot South
What do you like about our services?

Just EASY and reasonable pricing. I am always able to schedule easy, park easy, get to my terminal easy and back to my vehicle EASY. I will always use this service as long as they continue to be consistent as they have been over the years. Great job!

Report a concern   November 6, 2025 — Rated 9 out of 10 by G.T. Phoenix - The Parking Spot 2
What do you like about our services?

Easy to schedule parking and quick pickups at airport.

Report a concern   November 6, 2025 — Rated 10 out of 10 by Amy Sparling Columbus - The Parking Spot
What do you like about our services?

Great service, friendly staff always

Report a concern   November 6, 2025 — Rated 10 out of 10 by M.S. Buffalo - The Parking Spot
What do you like about our services?

Easy to use, trustworthy, associates very friendly and helpful…

Report a concern   November 6, 2025 — Rated 10 out of 10 by C.O. Los Angeles - The Parking Spot Sepulveda
What do you like about our services?

good location - great shuttle service

Report a concern   November 6, 2025 — Rated 10 out of 10 by M.K.O. Buffalo - The Parking Spot
What do you like about our services?

The pick up and drop off are timely!!

Report a concern   November 6, 2025 — Rated 10 out of 10 by M.G. Atlanta - The Parking Spot Fly
What do you like about our services?

It was quick, efficient, and the drivers were super helpful, friendly, and professional. Highly recommend.

Report a concern   November 6, 2025 — Rated 10 out of 10 by J.P. Minneapolis - Park N Fly by The Parking Spot
What do you like about our services?

Prompt, helpful, courteous. We have used Park n Fly for years now. Being seniors and one of us with terrible arthritis, it is important and meaningful to us to be able to rely on others for a bit of help from time to time, and PNF comes through. Turnover seems to be on the high side, but many service organizations have the same issue. However, the people we have interacted with are always helpful and nice. We miss the valet service they had some years ago (prior to the Parking Spot acquisition), but understand staff shortages can cause cutbacks of services. Keep up the good work!

Report a concern   November 6, 2025 — Rated 10 out of 10 by M.F. Buffalo - The Parking Spot
What do you like about our services?

Easy

Report a concern   November 6, 2025 — Rated 10 out of 10 by H.F. Newark - The Parking Spot Haynes
What do you like about our services?

Easy, friendly, prompt

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.R. Miami - Park N Fly by The Parking Spot
What do you like about our services?

Covered parking, assistance with luggage, frequent shuttle service, and friendly and helpful employees.

Report a concern   November 6, 2025 — Rated 10 out of 10 by S.R. Oakland - Park N Fly by The Parking Spot
What do you like about our services?

process for on-line reservations is very straightforward, the mobile app is intuitive enough, the person who greeted me (upon arriving and departing) was courteous, the reminder for my reservations is appreciated, and the shuttle drivers are always pleasant and helpful.

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.N. Philadelphia - The Parking Spot North
What do you like about our services?

Easy access. Professional and friendly drivers.


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