The Parking Spot
200 West Monroe Street
Chicago
IL 60606
United States

Guest Testimonials

Report a concern   November 6, 2025 — Rated 10 out of 10 by Hoa Pham Houston IAH - The Parking Spot JFK
What do you like about our services?

It’s convenient and Ty e driver is very nice

Report a concern   November 6, 2025 — Rated 10 out of 10 by K.W. Austin - The Parking Spot East
What do you like about our services?

I had an issue that management reached out for. It was resolved quickly and satisfactorily. I appreciate such a speedy response. Our parking was safe and acceasible.

Report a concern   November 6, 2025 — Rated 10 out of 10 by N.Q. Newark - The Parking Spot Haynes
What do you like about our services?

Shuttle drivers are friendly.
Exiting staff were amazing, Last name removed process and even got water for ride home!

Report a concern   November 6, 2025 — Rated 10 out of 10 by C.R. Charlotte - The Parking Spot
What do you like about our services?

No Fuss, Prepaid, and shuttle service always on time.

Report a concern   November 6, 2025 — Rated 10 out of 10 by Brad Kinsey St. Louis - The Parking Spot 3
What do you like about our services?

It's easy to use and although the shuttle to/from the airport can get fast and furious at times, it's an easy way to get there

Report a concern   November 6, 2025 — Rated 9 out of 10 by Lisa Stern Philadelphia - The Parking Spot North
What do you like about our services?

Shuttles come regularly - both from the facility and the airport.

Report a concern   November 6, 2025 — Rated 10 out of 10 by L.T. Buffalo - The Parking Spot
What do you like about our services?

Efficient, affordable & prompt. Love the complimentary bottles of water on the way out.

Report a concern   November 6, 2025 — Rated 10 out of 10 by Brian Roberts Denver - The Parking Spot South
What do you like about our services?

The price was great!! We did have a bus go past because it was full BUT the next bus was about 3 minutes behind it.

Report a concern   November 6, 2025 — Rated 10 out of 10 by L.B. Dallas DFW - The Parking Spot South
What do you like about our services?

Easy, quick pickup and very friendly drivers and staff! I love that we can see where the shuttles are when we return and they can see where we are waiting. That makes it so much easier!

Report a concern   November 6, 2025 — Rated 9 out of 10 by Julius Walker Orlando - The Parking Spot
What do you like about our services?

Proximity to OIA.

Report a concern   November 6, 2025 — Rated 10 out of 10 by R.D.U. Buffalo - The Parking Spot
What do you like about our services?

The drivers are friendly and very helpful

Report a concern   November 6, 2025 — Rated 10 out of 10 by S.N. St. Louis - The Parking Spot 3
What do you like about our services?

Convenient and easy

Report a concern   November 6, 2025 — Rated 10 out of 10 by A.P. Charlotte - The Parking Spot
What do you like about our services?

Quick and easy.

Upon arrival the attendant coordinated our parking with the shuttle driver.

Absolutely no waiting.

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.S. Pittsburgh - The Parking Spot
What do you like about our services?

The assistance with luggage and covered parking.

The only issue is, I recently parked at the Pgh location and in the evening, we waited at least 20 minutes for the shuttle to pick us up. Its not so bad in the summer when its warm, but in the winter...its too cold to be standing outside waiting !! Aren't there 2 shuttles running back and forth?

Report a concern   November 6, 2025 — Rated 10 out of 10 by Marsha Crockran Columbus - The Parking Spot
What do you like about our services?

The ease of making a reservation, Shuttle service to and from the Airport. The free Water.

Report a concern   November 6, 2025 — Rated 9 out of 10 by Richard Wells Philadelphia - The Parking Spot North
What do you like about our services?

I got great help from the office staff when I forgot to use some accumulated days of credit when I set up this reservation and they kindly adjusted my reservation so I could use something like 6 days I don’t even remember I’d gained.

The bus staff are of course always wonderful too. I see them working hard and still have a cheerful attitude; I’m sorry more folks don’t tip them like they deserve but as I overheard our driver say to one previous passenger as he helped with some baggage: “it was all just part of the job.”

The only nit I could possibly pick is the suspension in the buses, I know roads you drive, but for real, that ride is a bit rough; that little bus picks up every single little bump in the road. Believe me over my trip I was in a heck of a lot of tour bus configurations & I felt like I was back on one of the worst Italian tour bus rides in a small village…with cobblestone streets…& I doubt it was the Parking Spot driver’s fault. This is an issue I’ve observed with loaded full or almost empty trips. If old Italian tour buses can be smoother on 100 year old roads I’m hoping you’ll find room for improvement on this stupid little thing. Just trying to give you the honest feedback; not a show stopper for me of course, the pros outweigh this by a mile.

Otherwise, thanks much.

Report a concern   November 6, 2025 — Rated 10 out of 10 by Tammy Hager St. Louis - The Parking Spot 3
What do you like about our services?

I love using your service

Report a concern   November 6, 2025 — Rated 10 out of 10 by Florin Jude Dallas DFW - The Parking Spot South
What do you like about our services?

Very helpful staff

Report a concern   November 6, 2025 — Rated 10 out of 10 by A.P. Denver - The Parking Spot West
What do you like about our services?

APP works fine and makes it convenient to park and pay
Same great pickup & drop-off that US Parking had

Report a concern   November 6, 2025 — Rated 10 out of 10 by R.Z. Houston IAH - The Parking Spot 1 on Will Clayton
What do you like about our services?

Very Easy process,

Report a concern   November 6, 2025 — Rated 10 out of 10 by T.W. Atlanta - The Parking Spot
What do you like about our services?

Very convenient to use

Report a concern   November 6, 2025 — Rated 10 out of 10 by Krystal Larson Kansas City - The Parking Spot
What do you like about our services?

User friendly app. Great pricing. Peace of mind knowing my vehicle is safe while I am away

Report a concern   November 6, 2025 — Rated 10 out of 10 by S.W. Baltimore - The Parking Spot North
What do you like about our services?

Convenient

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.H. Phoenix - The Parking Spot 2
What do you like about our services?

Pickup was quick both at the lot and at the airport. Friendly courteous drivers. Easy booking and scanning in and out with QR code. I expected covered parking to mean a ramp rather than carport style but not really an issue with the normally dry weather in Phoenix.

Report a concern   November 6, 2025 — Rated 10 out of 10 by J.P. Oakland - Park N Fly by The Parking Spot
What do you like about our services?

Your staff cares about the customers and the cars. I am always pleased with customer service, from my drivers to cashiers. This latest trip, I forgot to close my back window, when I got back there was note and plastic covering to protect my car. I truly appreciate the care and service provided. I am not parking anywhere else, whether it is in SFO or OAK, we are only parking at your facility.

Report a concern   November 6, 2025 — Rated 10 out of 10 by S.B. Baltimore - The Parking Spot North
What do you like about our services?

I like your promptness.

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.C. Kansas City - The Parking Spot
What do you like about our services?

Everything is so smooth and organized! The prices are reasonable and ZI have yet to run into any problems

Report a concern   November 6, 2025 — Rated 10 out of 10 by V.R. Houston IAH - The Parking Spot 2 on Will Clayton
What do you like about our services?

Fast and on time service, friendly drivers!

Report a concern   November 6, 2025 — Rated 10 out of 10 by M.S. Philadelphia - The Parking Spot South
What do you like about our services?

Personal, friendly drivers. Clean buses, and ease of making a reservation.

Report a concern   November 6, 2025 — Rated 10 out of 10 by L.F. Orlando - The Parking Spot
What do you like about our services?

Outstanding customer service by manager Ray.


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