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Guest Testimonials
I had an issue that management reached out for. It was resolved quickly and satisfactorily. I appreciate such a speedy response. Our parking was safe and acceasible.
Shuttle drivers are friendly.
Exiting staff were amazing, Last name removed process and even got water for ride home!
No Fuss, Prepaid, and shuttle service always on time.
It's easy to use and although the shuttle to/from the airport can get fast and furious at times, it's an easy way to get there
Shuttles come regularly - both from the facility and the airport.
Efficient, affordable & prompt. Love the complimentary bottles of water on the way out.
The price was great!! We did have a bus go past because it was full BUT the next bus was about 3 minutes behind it.
Easy, quick pickup and very friendly drivers and staff! I love that we can see where the shuttles are when we return and they can see where we are waiting. That makes it so much easier!
Proximity to OIA.
The drivers are friendly and very helpful
Convenient and easy
Quick and easy.
Upon arrival the attendant coordinated our parking with the shuttle driver.
Absolutely no waiting.
The assistance with luggage and covered parking.
The only issue is, I recently parked at the Pgh location and in the evening, we waited at least 20 minutes for the shuttle to pick us up. Its not so bad in the summer when its warm, but in the winter...its too cold to be standing outside waiting !! Aren't there 2 shuttles running back and forth?
The ease of making a reservation, Shuttle service to and from the Airport. The free Water.
I got great help from the office staff when I forgot to use some accumulated days of credit when I set up this reservation and they kindly adjusted my reservation so I could use something like 6 days I don’t even remember I’d gained.
The bus staff are of course always wonderful too. I see them working hard and still have a cheerful attitude; I’m sorry more folks don’t tip them like they deserve but as I overheard our driver say to one previous passenger as he helped with some baggage: “it was all just part of the job.”
The only nit I could possibly pick is the suspension in the buses, I know roads you drive, but for real, that ride is a bit rough; that little bus picks up every single little bump in the road. Believe me over my trip I was in a heck of a lot of tour bus configurations & I felt like I was back on one of the worst Italian tour bus rides in a small village…with cobblestone streets…& I doubt it was the Parking Spot driver’s fault. This is an issue I’ve observed with loaded full or almost empty trips. If old Italian tour buses can be smoother on 100 year old roads I’m hoping you’ll find room for improvement on this stupid little thing. Just trying to give you the honest feedback; not a show stopper for me of course, the pros outweigh this by a mile.
Otherwise, thanks much.
I love using your service
Very helpful staff
APP works fine and makes it convenient to park and pay
Same great pickup & drop-off that US Parking had
Very Easy process,
Very convenient to use
User friendly app. Great pricing. Peace of mind knowing my vehicle is safe while I am away
Convenient
Pickup was quick both at the lot and at the airport. Friendly courteous drivers. Easy booking and scanning in and out with QR code. I expected covered parking to mean a ramp rather than carport style but not really an issue with the normally dry weather in Phoenix.
Your staff cares about the customers and the cars. I am always pleased with customer service, from my drivers to cashiers. This latest trip, I forgot to close my back window, when I got back there was note and plastic covering to protect my car. I truly appreciate the care and service provided. I am not parking anywhere else, whether it is in SFO or OAK, we are only parking at your facility.
I like your promptness.
Everything is so smooth and organized! The prices are reasonable and ZI have yet to run into any problems
Fast and on time service, friendly drivers!
Personal, friendly drivers. Clean buses, and ease of making a reservation.
Outstanding customer service by manager Ray.
It’s convenient and Ty e driver is very nice