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Guest Testimonials
The cold water while checking out is a nice touch. I always seem to be thirsty after a long travel day.
The convenience of leaving my vehicle with you and knowing that it will still be there.
Connivence and easy
Friendly staff. I parked during a very busy holiday and they had someone to guide me to an open spot and then the shuttle was there right away with a very helpful driver.
It convenient and all the people we have dealt with have been very nice!
Prompt Service. Very helpful drivers
The people were very friendly and helpful, the service was great. Even though I was quite nervous because it was the first time I had parkd with your company, everything went smoothly and I definitely will park with you again.
Service, facility, seamless booking
I like the branding (the bright yellow signage with the black spots - so easy to intuitively know what you are and what you do!). I like the easy to use reservation website. I like using the app QR code to get in and out of the lot. I like the kind and efficient transport staff. And I like the clean and secure parking facility. Thank you Parking Spot!
Add the ability to tip a driver through the app in addition to scanning the QR Code so that there is a choice. A few times the driver didn’t have a QR code for me to scan. Also put the ability to put your parking location in the app so we don’t have to keep the card and make it so that when a driver picks us up they can see the location on a tablet or other device.
Customer service upon arrival and ease of process
Good location quick shuttle
Every part of the service was great!
Easy in and out to the airport, picks up and drops off at the car, friendly drivers load and unload luggage to the car.
The drivers are always so friendly and helpful. In all the years I’ve been using the parking spot, only once did a driver disappoint by leaving us off 2 rows from our car. Why?I don’t know…he seemed like he was in a hurry. You seem to have a high turnover of drivers, but they are all pleasant and do a good job. I left the parking spot for a little while because the prices went up too much, but that was a disaster. I would rather pay more and get quality service. Keep up the good work! Oh, and the staff at the gate is always so friendly and helpful.
Reasonable rates for covered parking in a garage. So glad I can keep my car out of the elements while I travel. I like the location of Parking Spot East because it's easy to get to & mostly serves the East Terminal. All of the staff is friendly & helpful.
it’s convenient and reasonable price . The pick service runs often and not too inconvenient. Overall the service is great .
Very much like that you ask how many people will be in my car when I make a reservation so that there are a sufficient number of shuttle buses on site for the customers coming in.
Easy and friendly.
Easy reliable transfer between parking and airport
Easy booking from app. Easy check in and check out. Great customer service from drivers!
Very affordable and fast pickup from the airport!
The Parking Spot is always great. The only complaint that I have is getting there at MCI due to the construction and lack of lighting or direction to this. I drove in circles for close to 45 minutes due to not being able to see the road to take to get to my destination. My family who was in another car had the same issue. Very frustrating right now but no fault of the Parking Spot .
An easy process, in general. It's great to get picked up after a long flight rather than walking to my car.
A suggestion for the Dallas Love Field operation-- the card I was given by the driver with my car location had directions on it regarding pick up at the airport and returning to my car. Card said to go to the green "Hotel Parking / Shuttle" zone for pickup. There are two green zones at Love Field. I stood at the exit green zone for a while until someone told me to go to the other at the entrance at the terminal. Directions were unclear and frustrating.
It is seamless. We do still keep having trouble checking out. Not sure if it is us or your machines.
Very convenient, fantastic that drivers drop off at the exact car location.
Pricing that matches or beats the airport owned lots.
- Easy, touchiness entry & exit
- Clean, well maintained shuttle buses
- Great service from the shuttle drivers
convenient and always have parking when you reserve
Ease of arrival and Pickup to the airport, friendly greeting upon arrival.
Quick, everyone was helpful,