Guest Testimonials

clean and convenient

Always friendly; minimum wait times for pick ups and drop offs

I love the parking

Customer service is excellent and the drivers always kind and helpful. Keep up the good work

great

More secure than MCI long term parking, covered option to protect our vehicle, van pickup at airport and drop right to your vehicle, tracking of pickup vans from app, tip option for van driver on app, and discount offers to loyal clients.

easy to park and get out

I had a fantastic experience at The Parking Spot East in St. Louis! I opted for the covered parking, and it was the best decision I could have made—coming back to a snowstorm and having a clear car was such a relief. The shuttle service was incredibly efficient; they took us straight to the airport and were already waiting for us when we returned in the snow. The staff was friendly and made the whole process stress-free. Highly recommend!

The discounts

Convenient with great availability of transportation to and from airport. Minimal wait times.

Very convenient, Employees are extremely nice and helpful.

Quick pickup at OAK. SFO a bit slower.

Like pre-pay and check-in

I like their location. It’s easy to come and go.

Easy to reserve online, The fast service from the time I arrive to the time I board the bus is great, reasonable parking fees when they run specials & my car is usually already there or brought in quickly when I return.

Fair pricing, great loyalty program, and the shuttles are typically fast. Only complaint is the app and not having loyalty program automatically available at check out. Also, it's impossible to tip drivers using the QR code.

The car to airport shuttle service the guys are pleasant, helpful with luggage and friendly.

How easy the system is to park and exit.

Quick, convenient drop-offs and pick-ups. On the way to the airport.

Great service at the car, shuttles are usually waiting when exiting airport, short wait times otherwise.

The Row signs are confusing because they are centered between two rows. It’s not clear if you turn before or after the sign. I usually overshoot. On most roads the sign for the cross street is placed before the intersection, not beyond it, or centered between two intersections.

Convenient to Airport, friendly drivers & service

Easy to get to and the bus is right there to pick you up.

First and foremost, the drivers are all amazing!! Friendly, helpful no matter what time of day or night! Also, the location is easily accessed from the expressways and so close to the airport. When traveling in and out of Hartsfield Jackson, I will NEVER park any place else!

convenient

The associate that helped us when we returned from our trip. Her customer service was exceptional!

We have been using The Parking Lot for many years because of the ease of online reservations and discount for prepaying And We greatly appreciate the prompt service of the transfer bus both to and from the airport. The driver is always friendly and helps get bags on and off the bus. It has gates to protect the vehicles while you’re away. And the water bottle offered at the exit gate is always a great touch and much needed addition after a long day of travel.
I’m writing this review specifically because of our most recent trip. In addition to all of the above, they exceeded our expectation. We had a flight cancellation due to snow so we had to extend our stay by three days. There was no issue doing so online through the app. When we got to the lot we expected to have to clean 8 inches of snow off the top of the Wrangler but because we used valet service, as we always do, the truck was waiting for us with the heat on, and they had cleaned every inch of snow off! We were beyond thrilled ! Highly recommend this location

I was honestly going to rate Park N Fly a 6 out of 10 due to the first two times we had used the service no one picked us up and we had to go down to the lobby in order to get on the bus. However, when I emailed about my complaints Park N Fly gave me 3 free days and then the two times after those 3 free days was incredible. Picked up at our car, dropped off well ahead of time, bus waiting for us at the airport. Therefore Park N Fly gets a 10 becuase the staff is incredible, they took accountability for the first two times, and they made up for it. They are also now super reliable and have been nothing but helpful. It's also close enough to the airport that the shuttle ride isn't terribly long, and they are super affordable.

Great service

The busses are frequent & generally the drivers are helpful with luggage. Last trip, Henry was the best. He was very helpful, carrying my luggage on & off the bus.

It's very easy to navigate the website. Plus the employees are awesome.

Good price, great service.