- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic Service- the technician was very professional and knowledgeable. Would recommend to a friend š
Great technicians. Really take the time and do it right!
I called Zerorez to clean the carpets after my brother and his dog visited and the dog left urine spots in two of the bedrooms. We chose Zerorez because of the ad which indicated urine removal, it had a coupon which was helpful for those of us on Social Security, and because our neighbors had also used your services. Unfortunately, our experience was not what we expected. Our technician was a very polite and well-mannered young man who was late due to a problem with his equipment and was overanxious about the tight schedule he was expected to work under. His equipment was malfunctioning, thereby leaving carpets very wet. After 16 hours the carpets were still wet. Our technician also told us the urine spots had been taken care of with the spray solution he applied prior to cleaning. After he left we could clearly tell this was not the case.
I called the company the next morning to let them know that the 4-6 hour drying time was not accurate and that my carpets were still very wet. Another technician was sent, who was again, very polite and courteous. He was only going to set up fans, but two of the rooms were still very wet and I asked him to do an extraction as well as the fans. He agreed to do so. The fans were left on all night and (after moving them around) the carpets were finally dry. We vacuumed all the rooms and again were disappointed in urine spots still showing. We do have a vapor barrier on our pad, so the only thing I can attribute the continued problem to is faulty equipment that lacked good suction or too much water which caused the urine spots wick. We are disappointed in the results. Upon letting the company know the urine spots still existed, we were told that another $200 on top of the $200+ we had already spent might solve the problem. Unfortunately we canāt spend that kind of money on a maybe.
Great job!
Service was great and carpet turned out wonderful. Stellar results!
Just in time for company!
10/10 recommend.
Fantastic job on the carpets.
The tile floor, not so much.
He was thorough and explained what he was doing.. Friendly and smiling young man. Thank you Zeroez for a job well done.
I donāt know why it says my score is ā7ā because I clicked on the ā2.ā This service didnāt go well. I felt like the tech was trying to upsell me the whole time & the carpets were sopping wet hours later. The appointment was over around 2:30 PM & by 11 PM the carpets were still so soaked that we could put a towel on the carpet & it would get saturated. It was almost like pools of water. There was a spot in an upstairs bedroom where we paid extra to have it treated because of dog urine, and now it just smells worse - like wet dog urine thatās just been sitting there. Weāve made an appointment with another company to get that taken care of. Lastly, the tech left a spray bottle behind in our front porch that leaked & left a powdery white ring on the concrete. Our first service with Zerorez was great so weāre really surprised by how poorly this one went.
Mike and his Team were great, as always, and look forward to them coming back again...his patience and expertise are welcome in our home!
Great job. Tech was very nice.
It cleans my carpet beautifully after my dog has had accidents on it
Gets the carpets clean
Carpet feels brand new again!! The oils and grime built up over the years in the carpet are dramatically decreased, if not gone completely! Great communication
Zerorez workers are always friendly, knowledgeable and hard workers. They do a great job!
Code did an awesome job and I would use your service again. Love the fans as it cut down the drying time tremendously!
I love that you clean carpets without leaving residue.
Your guy came out and did an amazing job. He was fully transparent about what I needed for my first carpet cleaning. Also, extremely understanding and kind. I would 100% recommend to all of my friends and family AND will absolutely be using your services again in the future.
Brant was very knowledgeable and did a very through cleaning!
Great service!
We love that it is safe for our pets and humansā¤ļø
I was very pleased with Marshall, he was very courteous and polite. My carpets look new again. Thank you for your service.
Three different prices quoted First name removed
Great Service.
Purchased some off white couches on FB marketplace and hired Zerorez to clean them. They were very responsive and customer service was excellent. When the stains didnāt come out the first time, the owner himself came and cleaned the couches. He made the couches literally look brand new. I was blown away by the results and his concern to make sure we were 100% satisfied. Iāve used soft & safe & zero chem in the past and they were okay but Zerorez gave unbeatable results.
No residue in nontoxic.
Good service.
Our carpets are clean and dried quickly. Technician was polite and professional; could not have been happier with the results.
Joshuah Stone is a great tech. He explained everything about the service and did a terrific job.
Setting up the appointment was super easy. Next the communication from the service tech that came to my house was outstanding. He called to ask if he could come a little earlier than my scheduled time and gave a very accurate approximation on his arrival time. His in person communication was excellent and he did a super job cleaning our carpets. Overall it was a very good experience.
Clean. No smell. Friendly texhs.
My carpet looks and feels better than the last company I used.