- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything is so clean and smells so good in my home. No smelly residue.
Professional
Great service. Carpet looks like brand new again
Excellent communication about when they will arrive, explaing the process and services. Cody was awesome. I would highly recommend their service. Cody was thorough.
The carpet is clean and soft, not crunchy. The technicians are always efficient and polite. It dries quickly.
The service was awesome. Very friendly and knowledgeable. He worked quickly, and the carpets look better than we expected.
There were a few stains that didn’t come out. But other than that it’s great
I like that everything is explained upfront, the service has always been as promised.
They get stains out when other companies can't.
The cleaning process is environmentally friendly and provides a clean carpet. Spot treating used as appropriate. Fans employed immediately after to jumpstart the drying process. Service provider Keegan kept in touch prior to arriving, was curtious, professional and was highly respectful of our home.
Timely, thorough and very professional.
Better time planning. If I am an hour late I would at least apologize.
I'm not a connoisseur on cleaning products carpet cleaning machines but I do know alittle about customer service and satisfaction. So far, Zerorez has lived up to their promise of "... you will enjoy surfaces that stay cleaner and longer without dirt attracting residue."
I really appreciate the service of the office staff who assisted me in scheduling future multiple cleanings. The techs were polite, did a great job cleaning the carpet, and most importantly Zerorez was on time and a lot earlier than expected. I would recommend Zerorez to anyone looking for a carpet cleaning service that prides itself with outstanding service and satisfaction.
The carpet looks great. No issues. Although the tech used the wall corner guards I have marks on the walls from the water extraction tube that I will have to touch up paint.
My biggest disappointment is that I spent considerable time on the phone with the scheduler providing detailed room by room and area dimensions including closet sizes where appropriate and obtained an estimate based on that information only to have the tech tell me it’s his discretion after seeing the job to make adjustments. I even showed him my room/area measurements that I provided to the scheduler. He hemmed and hawed with me and in the end he didn’t change much, but I felt that interaction was unnecessary and spoiled the service atmosphere. I am a detailed oriented person and don’t like surprises so I was unhappy about the conversation I had with the tech. I used what I believe was another zerorez vendor last year and did not have any issues like this. Thank you
They were goid.
It was on time and i had text notifications just before arrival. The employee was courteous and respectful of myself and my space. The rugs were clean and without residue or odor. Many fans were used to start drying process. Ill use this service again.
They do a thorough cleaning while protecting and restoring carpet. They also do an excellent job lifting stubborn pet stains and restoring value to the carpet.
Good service good results
The cleaning was better than I expected, the tech was great at explaining the process and appreciated that he heard some things I was trying to work on for the house which allowed him to offer other services that would come in handy for our projects.
Mike was great and carpets turned out well
The orange peel spray, and that the carpets dry fast.
they kept me well informed, came in the timeframe allotted. Very pleasant young man followed me about the house and really addressed the concerns I had and worked on the areas I thought were problems. He cleaned my dryer vent. He used on his hands and knees, some type of cleaner head that got my vinyl floors looking really good. I hadn’t realized how dirty they were also clean my carpets, which looked nice. He was nice to my dog had a small problem called him and he came back within 20 minutes the next day use service again. I would use this service again and give his name to others.
Great job every time
The service was great! Also the follow-up! No complaints!
Always on time and high quality work!
I just didn’t like how wet the carpet was. It took 2 full days to dry completely. I don’t feel like you need to do anything to make it right. I just didn’t expect it to take do long.
You use non-toxic chemicals, great service, great product.
Mike was very helpful in explaining, the work was well done and he explained how a brief return visit could help.
Carpets/floors look great and the house smells much better!
Our carpets look great, the technician did a good job and we will definitely be a return customer.