- Phone: 208-383-1000
based on 11472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look great! Instead of waiting days for our carpets to dry, some rooms were completely dry the same evening and everything else by the next day. We're very happy with this service.
My technician was actually able to start earlier than my appointment time, which was an advantage for my busy day. He was very polite and thorough with his cleaning and the carpets were dry within the 4 hours predicted.
This is not about the technician at all. He was great. Good communication as would be expected. But his equipment was in poor condition. I booked online which was great but then he tried to tell me that due to special treatments the price would be more then double what the online booking said. I refused the "special treatments" and the spots came out just fine. So this is mostly about how he was trained to"upsell" and his equipment. His wand was so old it made an awful sound and had no suction.
Service technician did an excellent job in cleaning my carpets. Although they are over 25 years old, they now look brand new. I would highly recommend Zerorez for your carpet cleaning.
The tech was great, but the cleaning was just mediocre. There was a small amount of toothpaste on the rug that didn’t seem to even be touched. I’d go with another company next time that uses heat based cleaning maybe
My carpet always dries quickly! Also, a shout out to Ben, for doing a really good job on my carpets the other day!! I hope he will be back next year!!
I had several stains where our cat threw up and Victor was able to remove all the orangy stains! Had been putting off doing this, but ZeroRez made it easy! A big thank you!
Your employees are very polite. So far we have only had our carpets cleaned. I have a lot of allergies. The first time your guys came I didn’t know that you use a fragrance and I was allergic to it. So I called and the next day the young men came back, apologized, and redid my whole house. Now when Zerorez comes they know not to use and fragrances.
I also just found out you have many other services: like duck cleaning, grout cleaning, dryer duck cleaning, tile cleaning and a lot more. I will be calling you a lot more to do things.
It’s not often you find a company that is credible and does a good work. Thank you
Good product, prompt service, accommodating
Scheduling, pleasant staff, reasonable prices.
Great service and technician was very good at his job
Great service and great work on cleaning carpet
Mostly I like the results! The carpet looks almost new again, even though it's about 17 years old. The employee doing the work, Marshall, was professional and personable. I'd recommend him and his work to anyone. I can hardly believe how good the carpet looks again.
I like that it has non chemicals The teck was efficient and explained everything.
Quick drying
The guys you send take pride in their work.
Victor was polite, on time, and made helpful recommendations.
more frequent and greater discounts. $25 sounds fine, but it is barely 5% off.
Excellent carpet cleaning services
Good communication regarding arrival time and the carpets look great.
The customer service was excellent as well as the technician ability and keeping me informed.
Friendly and informative
Keegan was polite professional and very through. My rug looks better than ever.
We are very happy with your service. Your staff was polite on time and did a great job. We will use you again and will recommend your company to others.
Friendly technician!
Great service. Carpets look great. Tech was on time and very polite and professional. Great company.
Terrific product (your carpet cleaning) and equally terrific technician (Skyler). Carpet is clean, refreshed and soft. Our tech was courteous and informative and punctual. Nice job! See you next year.
I was very impressed with the carpet cleaning process with no chemicals and how fast our carpets dried; however, the stains in the dining room carpet were more evident after the cleaning. The worker told me that if I had treated it with a carpet cleaner and not rinsed it well, the carpet might turn white if he treated it. That would have been fine with me, as the carpet was white anyway. I wonder if I should try cleaning it again with Resolve or another cleaner. Please advise.
Better communication of what is needed/expectations before and after.
Christen who performed the job was very nice and I am sure very competent. Mostly I was disappointed that the traffic areas did not look any better than before the cleaning. I would be hesitant to use Zerorez again.
Victor showed up at my house. Very nice young man. Explained what he was going to do and the order of each room. All cleaned to my satisfaction. Will call you again.