- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician, Dylan H was in a bad mood the second he showed up to my house. We had everything clean and off the floors and ready 2 hours before our scheduled appointment to help him out since his 8:30 appointment canceled. He was unprofessional and seemed like a miserable person. Horrible customer service. He tried to upsell every little stain in the carpet and let my husband know most things wouldn’t come out of the carpet. Our carpet is in good shape and is only a few years old. We only cleaned it to sell our house. We have used Zero Rez before in Utah and had a great experience. We will never use your company again. Very disappointing. I am not one to leave a bad review ever, but this was a horrible experience.
Josh did a great job and carpets are very clean
The Zerorez folks came directly to my home and got right to work - on the spot! They assess the item I had to be clean, created an estimate along with an explanation of what they could/could not do (given the age and materials). Then they cleaned it!
Mike and Ben (the service techs) were respectful, knowledgeable and friendly. They did a good job and the items looks great. I'd certainly recommend them and the Zerorez service to others.
Thank you!
You use no soap or chemicals on the carpet.
Very different time than expected. Tech did let me know he was running behind. Very slow getting going, but seemed to do a good job cleaning. Used a guard to protect my door, however I had about 10 chips of pain to fix. He looked at it and said sometimes the guards just don't work!
Thorough cleaning by service techs. Would highly recommend.
Service was great. Carpets feel so clean and look clean. Cleaned our carpets, ceramic tile in kitchen, furniture, and a king size mattress. I am.so pleased with the end result!! Technician was so respectful.
Fast and great results
Professional and courteous.
Customer service was very good.Staff was responsive and communication was great.everyone was very polite and professional. Thank you for a job well done.
Cleans well and excellent customer service
The product is great! I have an old off white carpet and I’m always so please how well it turns out. But just as important, your scheduler and technicians are fabulous. The person who cleaned my carpet this time was the best! He was willing to listen to my area of concerns and explained how he would handle the problem areas.
Thorough cleaning, much better than the last cleaners I had clean carpets. Def asking zerorez to come back to do more and on regular basis.
Any deals for multiple rooms?
I like the concept of cleaning with water instead of harsh chemicals. Zerorez has always done a fantastic job cleaning my carpets, and my cloth kitchen chairs.
Technician was nice and efficient. Only thing I'm not sold on is that the carpets seem crunchy.
The environmental safe product used, your excellent technicians . My old, tired rugs look almost new after Zerorez has been here
Excellent service and products used
There was a sticky red candy still stuck to the carpet after cleaning.
Zerorez responded within 24 hours of placing my call to clean my carpets from a pet's accident. Really appreciated their promptness! Technician worked hard and was thorough! They have cleaned my carpet several times and I am always pleased with their work and product!
The service guys listened to me very well about what I wanted and went the extra mile for me. I've used zero Rez for several years and have been always very satisfied. I will continue to use them in the future. Thank you so much.
Ash was fantastic. He was professional and did great work. Our carpets are so clean and I will recommend ZeroRez to everyone I know!
I have been using ZeroRez for many years. I am always pleased with the quality of the technicians work and with the results of the carpet cleaning. This time is an exception to that though! I am thrilled with Mike's work and what a great job he did! He was able to remove stains that I had given up on and the carpets look amazing! Please do everything you can to retain this excellent employee! I will be requesting him every time! He is pleasant, worked around everything else going on and did an excellent job!!
Thank you Mike and ZeroRez!
Friendly technician. Fast service
At first, I had a rough start with Zerorez. My technician CeCe called and I was told that the technicians were "double booked" today and they were going to be late to my appointment. I voiced my concerns about the late arrival and she offered another technician to come earlier. Jacob called me and was at my house within a half hour. I also found out that the "double booking" was due to a sick employee and another quitting that morning. Despite these challenges, Jacob and Zerorez rose to the occasion, showed up on time, took the time to discuss treatment options, and didn't make me feel rushed. He also did an amazing job cleaning the carpets and cleaning up after himself when the job was done. I would definitely hire them again and recommend them to my friends and family. Thanks Zerorez.
Customer service was EXCELLENT from the first text message requesting a quote to the person I spoke to on the phone to the tech that cleaned our carrpets. Brian was very thorough both with the way he cleaned the carpet and in explaining the process, the cleaner he was using, etc. I really liked the fact that your product is safe and nontoxic while still leaving the carpets super clean.
Joshua was very very informative and helped in explaining the different products and what might or might not work. He was very professional and very, very helpful.
Did a great job. The technician was really friendly, very informative and was there when he said he would be. The carpet came out great!
I called right after the carpet cleaning appointment. Didn't receive a call back. The carpet wasn't very clean at all. It smelled and they cleaned more rooms than I ask for on my booking and charged me for those. Very unsatisfied
This is the third time I’ve used Zerorez and it was wonderful again. The technician was friendly , conversive, knowledgeable, and hardworking. Our carpets look and smell fabulous!! I will continue to use and recommend Zerorez again!