- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Got my carpets clean and did a great job of pulling up excess water so my carpets dried quickly. Professional and friendly technician.
They do a great job!
Very satisfied with carpet and chair cleaning. Serviceman texted before arrival, was very professional. He did an excellent job.
The initial cleaning left a long stripe on our carpet. A different cleaner came out to fix it and he went over that area twice. It seems to be gone now. The second person did everything they could to make it right, just a hassle. Thanks!
Love the way my carpet feels afterward
I have used you and recommended you to numerous friends/times. My husband uses your services for the rentals we own. I had brand new tile that was in need of its final/first clean after a remodel this past Saturday.. I let the technician know it was brand new and needed a good clean before applying sealant to the grout. I was home and my husband arrived a bit later. The tech seemed unsure of the procedure(I have had tile cleaned and sealed by you before-and very well done) I accidentally walked in to the utility room while he was in the process. It was covered in filthy water and I made a comment to which he said it would be taken care of. Long story short my floors came out horribly, the tech manager came by and took some pictures. Another tech came out and tried to reclean but at this point there was not a whole lot he could do. He left fans in hopes that the grout was just still wait and not now stained from the first techs process. The sealant had been applied by the first tech but not dried so the second tech was hoping to get it off/out before it dried the dirt in. Today is Monday. I scrubbed the floor yesterday(Sunday)on my hands and knees for 2 hours as it was the grout was still dirty after drying with the fans. Numerous trips with buckets of fresh hot water I finally got the floor to rinse clean and clear. The utility grout however is stained now from whatever your first tech did. I have contacted Franklin Building Supply to come and see what they can do with my BRAND NEW TILE FLOORS! I will wait to hear from someone and or discuss with whoever shows up to pick up the fans today but you will NOT be sealing this floor and I will NOT be paying for the services that were done that I now have to try and hopefully undo or completely re-grout the utility room. So disappointing as you have done a great job in the past for sure. I did not leave any reviews on websites only here as I get things happen but I just with I would have had a tech that was more adequately prepared. As far as wearing booties go...he kept going in and out with the booties on his feet. Kind of defeats the purpose. And should have at least vacuumed the floor before he started smearing the dirt around. He was polite, but obviously new and sent out untrained.
Always good service and very nice people.
easy to make and change appointment times. Professional yet personable customer service reps and techs. Good cleaning.
Sébastien was through and explained my situation well. I hope to have in as my technician 8n the future
Mike was prompt, respectful, and hard working!
I like the non-toxic process zerorez uses.
Products clean well. Quick drying time of carpets. Prompt, courteous technician.
They are always friendly when you call and the cleaning techs are informative and friendly as well. I have rental properties and continue using Zerorez for all my carpet cleanings
Excellent service! Amazingly clean carpets. Very timely responses.
We spent 1400 to have our carpets cleaned included deeper cleaning for urine and there’s still almost every pee mark that was initially spotted
I was super-impressed with Jared. He did a wonderful job and was a treat to deal with.
The carpet always looks so Awesome when he's done. We really have a lot of respect for ithis guy and always request him!
Tray was fantastic! He was professional and did a great job cleaning our carpets and tile!!
The products work beautifully and the techs are both professional and hard working!!
Great service, great technicians, easy scheduling. Technician calls 20 minutes before they arrive at your house, cleaner does not have chemicals or leave residues, very professional operation and people. Highly recommend them.
The carpet looks beautiful and smells fresh in here. Very impressed. I would like to set up quarterly maintenance. Thank you.
I wasn't happy this time. I had the feeling my carpets weren't cleaned properly. They stayed wet for over 24 hours and they smelled bad the next day. I'm not sure why. It took a lot of febreeze to get rid of the smell.
Your service was well performed and well done. Everything is nice and clean and the employee did a great job of cleaning up after himself. Thank you
No soap and water
Steve was very informative and polite - that is huge because it seems most businesses are not terribly concerned with developing a customer relationship. Also, I could see that our carpet was cleaner. The online scheduling and text/e-mail reminders were timely, effective and informative. ZeroRez Boise is a well-oiled machine with manners!
Carpets are great! Very reasonable pricing. Thank you!
Nice tech and worked very hard. Great job.
The carpets got REALLY clean and technician was hard working and professional
Technician was amazing!
Fast and thorough job. Friendly technician.
Always great customer service and the carpets are CLEAN!