- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a quote done for carpet cleaning in February. I walked through with the gentleman pointing areas of concern due to existing stains. Because the home was going to be a new purchase, I didn't know what the stains were or how long they had been there. To my knowledge at that time, there was no mention of any extra cost to try and remove the stains should they not come out during the cleaning. After the cleaning on Friday April 17th, several stains remained. At that time we were told that it would be an additional $20/per stain removal attempt. Realizing that this could turn into quite an expense, we opted to attempt to remove the stains on our own. We continue to work on this and have been successful with most spots. I guess I had anticipated that the high traffic areas, ie stairs, the location around the bed, etc. would have looked better. Had I had the time, I would have cleaned it myself with my rainbow, of which I feel I will have to do anyway.
great service and communication
Mostly that you are "green"!😊
Excellent customer service. Technician was friendly and willing to work with us to determine what services were appropriate. Curtis had a great attitude, was willing to explain everything and very friendly. And no chemicals, sticky residue, yucky smell.
The technicians are professional and effecient. The service is excellent. The pricing is fair. The results have been outstanding.
Friendly technician, better than expected cleaning results.
On a service level the Zerorez employees that came to my home were professionally dressed, wore shoe protectors, and were on time. They worked quickly and made sure that I understood how the cleaning process with their product worked.
Your staff
Zeroerez was suggested to us as an excellent company with an excellent product and would not be disappointed and we weren't.
Your employee stayed and did the tile floor a second time as the initial cleaning hardly improved the appearance of the
Grout. I was very pleased with the result when he left.
Please assure him that the broken flower pot is not an issue. He was very concerned. No problem for me to replace it .
I would have him return when I need your service again
I found the person very personable and professional. He was knowledgeable about the products and explained the whole process to me.
carpets that feel soft and smell fresh, they look clean and bright
Zerorez is the best ever way to clean your carpets! Thank you Sebastian!! You are a knowledgable, conscientious, hard worker. See you next time!!
Very friendly, efficient, and helpful. Service was excellent! End results better than competitors.
The promptness of the service and the quality of the cleaning.
Prompt and professional. Sebastian did a great job. I am pleased with the results and look forward to having Zerorez come and clean again for me.
YOUR TECHNICIANS EXPLAIN WHAT THEY ARE GOING TO DO. KURT WAS VERY COURTIOUS HE DID A VERY GOOD JOB OF CLEANING MY CARPET AND DID EXPLAIN WHERE SOME MINUTE SPOTS STILL SHOWED A DARKNESS DUE TO CARPET DAMAGE.
No chems.. Polite, on time, good job!!
Loved your products, services and customer service. The technician was great!
The technicians, Corbin and Sebastian, were very informative, friendly, professional, and polite. They worked with me to customize my cleaning and were sensitive to the fact that I was taking care of two very small children while they were here.
A followup visit by the technician or supervisor to see if there are any problem ares that need attention
It was fast, easy & clean!
I am considering stopping payment. But will give you a chance to rectify.
On my unit, 880 N. Bell Lane I was told that the couch, loveseat and recliner would be moved, area cleaned, and then put back on strofoam blocks. This did not happen. There are areas that were not visibly dirty prior that are now. Areas that it is hard to tell if they did anything. And then there are areas where it looks great. Seems to be either equipment inconsistency or operator inconsistency.
Very, very disappointed.
No Soapy residue. The technician was lovely
Friendliness, carpet was not very wet, drying time was complete before going to bed, protection for corners to not get damaged, carried a lamp table to another room, worked hard to remove spots, accepted American Express credit, answered all my questions in a professional way.
Tech was very thorough. Carpets look great. I think he was under pressure to upsell which is too bad for him. I don't respond positively to upsell techniques.
I like the use of Ionized water in place of chemicals and detergents.
Your services have made our carpets look new. All of the stains came out and the young man who worked on our rugs was extremely friendly and conscientious about our concerns. He did a great job.
Love how clean my carpets are now.
Awesome customer service! They really do honor their gotta love it guarantee! Friendly techs too.