- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There were about six stains that we expected to come out but didn't. Considering he was able to get dried fingernail polish that had been there for several months out of upholstery, it seemed odd that he could not get the stains out. It appears he put effort into getting one of them out, which he pointed out to us, but we felt he could have more more of an effort. He was, however, very good at praising the system but we were unimpressed and dissatisfied with the results. We felt pressured to add more services to what we had requested. One room was larger than allowed but another was substantially smaller, but he refused to swap the difference, instead adding an additional $25 charge.
My carpets were clean without a sticky finish.
My service was performed by technician Sebastian and I was very pleased with his professionalism as well as to attention to detail. This employee is definitley an asset to your comapny.
I cant believe how clean our carpet is. It was so dirty. I would revommed it to anyone
friendly technician , no harmful chemicals
That you don't use harsh chemicals and that your techs talk to me about stains and how to clean them, giving me different options.
WOW! Service and product was above and beyond exceptional. Kind, caring personnel that were knowledgeable and thorough - not rushing to leave. They showed respect towards my home and took great pride in making sure that no detail was left undone.
My house smells like wet dog
Not sure but here is an observation. I always find carpet cleaning to be a big hassle....moving furniture the day before, the inconvenience of waiting for the carpet to dry and then putting everything back. This is the first time we have had the service here in Boise. I plan to have all room dimensions figured and available before I have the carpets cleaned again and do some comparison shopping before deciding on which company to use. There was some confusion on how the bill was determined (after I paid, after the technician had left, and after the invoice arrived via email) and I was remiss in not having the estimate handy and checking the line items before the cleaning commenced. I think the work was well done and the result seems to be very satisfactory.
I prefer to wait 1 month to see if spots come back
Timely, efficiant,explained process and most of all carpets look great!
The guys that came to my home were friendly and professional and polite to my kids who had a lot to say before I shooed them outside to play. They did an amazing job my kids love "the fluffy" carpet. All the stains are gone and my tile looks like new.
I think your product is fine, but what really made me happy was the service I got.
It's only been a day but so far it looks really good.
non-toxic
The team that was here, the two associated were very pleasant and nice to work with, but it seemed towards the end they were rushed and the last part of the last room was not cleaned to my satisfaction
Great service techs, they care for and are careful in my home and they arrive when they say they will. They are prompt and communicate with the customer.
The carpet cleaning and the service were fantastic. Where I am disappointed is in the upholstery cleaning, it left yellow streaks...which I am unlikely to be able to remove which basically ruins my sofa and chaise.
Right on time and did a great job.
Thanks.
Name removed
no chems
The technician was very nice and did a great job of explaining everything, including products that were available. He was very thorough, and answered all my questions. He did a very good job. The reason I rated the service as a 5 is because my carpets did not turn out as well as I had hoped they would. In addition, the odor I wanted to get rid of is still present. I'm sure it has more to to with my carpets than anything else, but after reading all the reviews, I had higher expectations. We have family arriving on Thursday of this week for my daughters graduation and had hoped to not worry about my carpets.
I was especially impressed with the service we got. My daughter was giving the instructions as to what needed to be done. She 'forgot' to tell him we wanted the Mega-pet treatment....until he was packing up. He cheerfully agreed to go back and do the requested additional work....with a SMILE! The carpets look great...but the big selling point for me was the commitment to do the work well, on time and with a smile. Great job!!
Our technician, Corbin, was very knowledgable and was able to answer all of our questions in a professional manner.
We've used Zerorez of Boise twice over the course of a couple of years and have been thrilled with the results! We had no major stains (though our dogs do have accidents-- we just treat those as soon as we find them) but while spot treating is one thing we can do ourselves, removing obvious traces of the "high traffic" areas and just general cleaning to bring back the brightness and health of our carpets are things we have to leave to a professional. Zerorez is "truth in advertising" as there is no crunchy residue, the carpets smell clean but not perfumed, and the carpet feels new. The matted down entryways are brought back to life. They are truly excellent in what they do, and we will continue to use and recommend them. Good pricing, too!
It actually works!
Very friendly, professional, and thorough providing a fantastic result!
I was very happy with my carpet cleaning, and would recommend this company to anyone! The young man that provided the service was so nice and so very careful with wall corners and wore booties every time he came in the door! How great is that! What a nice personable company to do business with.
Lois Egland
I unhappy with two issues: first the technician charged me $30.00 additionally for simply cleaning a 3'×10' hallway adjacent to living room. Second technician mentioned that my carpet was "builder grade" meaning sub pat etc. I corrected the Tech by explaining that I, in fact upgraded the carpet three levels trough Colman Homes Design Ctr. This felt like an insult as I've only been in the home 2.5 years as a single adult. I was left with serious reservations.
My carpet and chairs have never been this clean with other companies.
Your employee was friendly, professional and courteous. I liked how he wore his booties into our home. Also liked how he put corner protectors on. Very pleased with the results.