- Phone: 208-383-1000
based on 11498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The timely service and a nice staff. They were here when they said and the work was very good. It was everything I had hoped for.
I appreciate the fact that the carpet cleaning products are not chemically-based but water-based.
Zero residue and quick service
nice employees
I AM IN CALIFORNIA AND HAD THE HEATING DUCTS CLEANED AT OUR PAYETTE HOME,VERY CURTIOUS PHONE REP.SET UP OUR APPOINTMENT IN A PROFESSIONAL,TIMELY MANOR AND WAS VERY FRIENDLY.
The carpet tech was very knowledgeable and friendly. He was a few minutes early for the appointment and called to see if he could come over. That was appreciated because getting a carpet cleaned at the holiday times can be frustrating. He worked hard to get our carpet looking fresh and with two teenage boys, pets, and a power wheelchair - that is saying a lot.
Limited chemical use age. Three step process give a better deeper cleaning
I like there are not chemicals
Good customer service and good job of cleaning!
I like that the product isn't full of chemicals and cleans my carpet without damaging it... plus the staff is very nice, reliable, and they do a great job!
They work, accept on Red Wine
no smell is livable until you can move the furniture back was able to get my upholstered chairs cleaned for a reasonable amount
I like the quiet equipment, less odor to cleaning solution, smaller, cleaner hoses than traditional steam cleaning.
I have an issue with your pricing. I was charged $66.00 for 2 "additional" rooms given the size of the living room/dining room and the size of the family room. If the rooms were empty and the total floor space was treated, I would be okay with that. However, much of the dining room is taken up by a large table and a china cabinet. The family room has a huge fireplace and a full wall entertainment center along with a sofa and a chair that was left in place. Again the actual treated space is far less than the measurement of the rooms.Other cleaners used previously took all that into consideration.
Does a great job getting the carpet clean.
Your employee was very informative and professional. The carpet looks and feels clean!
The cost of service changes every time a technician comes to the house. In July I had 2 bedrooms, the family room and hallway carpets done plus the kitchen tile steam cleaned. The total cost was $194.00. This week I wanted just the family room and hallway carpets done, plus steam clean the kitchen tile. The cost quoted was $198.00. $4.00 more for 2 less rooms. And for the first time ever, this new service technician charged me an extra $25.00 for my family room saying it is now oversized. It wasn't oversized on previous cleanings. How did that happen? You earned a 6 rating because as usual the carpets are beautifully cleaned, the technician was professional. I did have to request the Styrofoam blocks be used under the metal feet of my furniture and I also had to request the carpet be raked after cleaning. He complied with each request but why did I have to ask? In Sebastians' defense, he did state the company had recently raised their prices. The company should have warned me the prices were going up when the appointment was made and maybe warned me that my room outgrew the company's boundaries for room size acceptability. Or maybe a flier could have been sent to repeat customers. Something.....
explained process well
Carpet is cleaner and dryer. Kyle, the Zerorez cleaner was very professional and did an excellent job.
Everything,
Everything is always so clean and done so professionally. Also, the young man, Nick Jones, was so nice and so efficient!
Zerorez products clean carpet better than any other carpet cleaning products!!! Employees are always really nice people and work really hard to do the absolute very best job. My 15 year old carpets still look like new. Awesome service and always arrive on time. Thank you Zerorez!!!!
Personal .you need to have more reliable vans.
everything - but the best was the tech, Nick
Great service and on time. No residue with great look on finished product.
I don't feel like the carpets were clean in the high traffic areas as well as they could have been. I didn't like the upsell attempts by the cleaner. Nice guy, but I scheduled what I wanted.
Everything feels fresh and clean without the chemicals.
Your service is always top notch, and I am inclined to believe that the process is also.
Very professional, everything was explained to me. I'm very happy with the results
This was the first time I've had a carpet cleaning company put a cover on the front door to keep in warm air while cleaning! I appreciated the knowledge and helpful hints from Your employee. I will definitely use you again and recommend you to others. We have our first grand child coming for Christmas. I won't worry about her safety on our carpets because of your cleaning method. Thanks, Paul J. for recommending Zerorez on your show.