- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nick was very friendly, courteous, efficient, and professional. He was knowledgeable both about Zerorez services and processes, but also the processes of their competitors when we discussed companies I have used in the past and how their processes differ from Zerorez. Nick discussed other services as well, such as duct cleaning, tile, marble and other cleaning.
Also, as Nick was cleaning, moving around the house from carpet to wood and back, as well as outside to his truck and back in, he was always aware of keeping our floors and carpets clean of transfer debris by either putting show covers on if he was outside or wiping them off as he moved from carpet to wood. He also ensured that every corner, be it wall or furniture, that would come in contact with equipment was protected with the corner protectors. After cleaning a carpet area next to a wooded floor, he wiped any liquid from the wooded area. He also wiped down the floor boards in other areas and pointed out ways to rejuvenate or extend our carpet life (carpet rake, stretching, etc).
Finally, he discussed what processes would be best for our situation and really ensured our repeated business and recommendations by discussing our needs and what Zerorez offers and not trying to upsell services that would be a waste of money due to the age of our carpet and the need for it to be replaced future.
The first question the person asked was what is expected from the carpeting??? Really, I want my carpets clean. Then he went on to say that we normally just go around furniture. He was no happy when he found that we have moved much of the furniture away from the walls to do a through cleaning. The he said that we First name removed't have anything to put under the legs of the furniture and that anything wood may stain my carpet. I just happen to have some wax paper sheet for them to put under the furniture. Next, he was wondering why I was watching them, he said most people First name removed't take such interest in their cleaning. After, paying the extra amount needed for the extra stairs and closet space, he tried to up sell me on a chemical additive to put on the carpet once cleaned. He mentioned several times that it was really good carpet and that it was in good condition. Earlier he had asked my wife how often do we vacuum. She had told him that "she" did about once a month or so. What he didn't ask was how often "I" vacuum. As a test I felt the carpet while wet. It had a slick feeling, so I tasted the moisture, and there was an odd sweet taste. So much for no residue. The bottom line is my carpet now looks 10 times worse that it did before it was cleaned. When I called to comment, the same person came back, and did another pass without their so called "empowered water" to try to get the carpet looking better. While I watch he seem to do a decent job, but once I stopped watching he didn't even move an office chair on wheels. He blamed the problem on traffic wear pattern, and our vacuuming at least a dozen times and then on our vacuum and that our carpet was over 4 years old when earlier I had told him that it less than 3 years. A side note the areas that have most of the traffic look better than some of the areas that have less traffic. He also said that we need to rake the carpet. Before cleaning, we had no issues with what he called corn rows. After cleaning the entire house looks like a corn field. Now if I lay down on the floor once I get up I see my body impression left on the floor. This also never happened before. I First name removed't know what exactly chemical they put in my carpet that I spent nearly 10,000 dollars for just about 3 years ago but, it appears that I will need to look into replacing it again. As far as I am concerned ZEROREZ destroyed my carpet.
Affordable and professional
Your product seems to leave carpets fresh and order free. The service technicians were very attentive to detail and checked to make sure that I was aware of the extent of their efforts and pleased with the results.
I was using my regular carpet cleaner at home and getting up traffic stains. Your guys didn't get up the traffic stains; I was told that there would be an additional cost for that.
This is the wrong Name removed, but I'll still take your free offer. Can you make it to Lopez Island, Washington, next week?
Competent and professional
Clean up dirty footprints from hardwood before you leave.
The lack of detergent or soap.
love everything
You do always do a great job. Your techs especially Dave are great . I really appreciate the efficiency and personal pride and helped us figure out how we could afford to have our huge building done . We use Zero Rez over and over again because I can rely on the same care every time!
Carpets came out great. Was great to have the gentleman that gave us the estimate doing the work. Very pleased with everything.
There are 3-4 spots that were treated for pet issues that did not come clean.
I would rather not have the carpet cleaner try to upsell me on services while in my home.
We were disappointed with the tile/grout cleaning. Carpets, however were satisfactory. Very pleased with dryness in the main area. But if this had been a smaller job, we realize that would not have been the same result.
Everything smells so nice and clean. No chemical smells. The only challenge I had was I had two throw rugs that needed to be cleaned and was charged $10.00 extra. The master bedroom had very little floor to be cleaned and it seemed like they would be considered as part of that.
Other than that the service was very good and the boys were very polite and careful with every thing. Thank you
I called the morning of my cleaning to give them my cell phone to call me 20 mins in advanced and they called my husband at work and gave him 10 mins advanced notice. I was quoted a price on the phone and the worked wanted to charge me $50.00 more.
Fast and friendly service. NO chemicals.
The carpet and sofa seem to be very clean.
The service was great and the staff friendly. Always a great experience
they are clean and non-toxic to my elderly cats. the technician-Curt Jones was very nice and courteous.
Very nice clean informative friendly staff that took time to do the cleaning right
Excellent customer service.
Everything was clean and smelt great!
Service was friendly from phone call to visit
the workers R friendly but dont waste time
Fast, friendly, reasonably priced
The service is great . No chemical Oder. The price is right.
your service was great! thank you
no residue, your cleaning picked up soap residue from chem dry cleaning. yay.
YOUR SERVICE REPRESENTATIVE JOSH AND NICHOLAS JONAS WHO CAME AND DID MY LINOLIUM FLOORS WAS VERY KNOWLEDGEABLE AND NICK WAS VERY KIND AND COURTIOUS. HE EXPLAINED WHAT HE WAS GOING TO DO AND WAS VERY EFFICIENT AT WHAT HE DID. I WAS AMAZED AT THE DIFFERENCE OF MY FLOORS BEFORE AND AFTER THE WORK WAS FINISHED.