- Phone: 208-383-1000
based on 11498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had the cold air return cleaned out and the carpets cleaned. The carpets don't appear to be any cleaner at all. I would not recommend you for carpet cleaning.
Hi Nichole-
We are sorry to hear that you were not satisfied with the way the carpets turned out. We do offer a 30-day guarantee, which means we are more than happy to come out, at no charge, and reclean those areas.
It is very important to remember, though, that carpet is made out of plastic, and if it is not cared for properly with regular vacuuming, cleaning, and reprotecting, that damage will become permanent.
We have tried to reach out to you to set up a reservice, please let us know when it would be convenient!
I wanted to see the breakdown on my bill before paying for the services. The price kept changing everytime I asked. The invoice was e-mailed to me after service person left. I inquired about charges after I received the invoice but received no response. I also asked for a bid on cleaning and sealing my tile floors, but service person left without giving me an estimate.
I'm sorry to hear about your disappointment. As we discussed, we do not try to hide the invoice items, but on this particular instance, the technician did not understand exactly what you were looking for. We did make the adjustments to the invoice, and it makes more sense now. Thank you for bringing your concern to us!
Very expensive....original estimate was for $557 and by the time they added on all the enzymes it was $917 and we didn't even have our couch done, as originally planned. The stains were lifted from the carpet, but the pet smell seems to be worse now than before.
Very thorough results
Does a good job in little time, dries quickly, doesn't smell and nice guys.
Tech on time, process was explained. Seems to have gotten carpets cleaner than other companies in the past. Very happy with the service.
Employees very polite and pleasant. Quick efficient and love the way the carpet cleaning turned out
They do a good job.
fulfilled our expectations and calendar timing.
Thanks
Very nice job of cleaning all of our carpets and great personel as well
Thanks so much! Sherri Mickelson
that you use the special water and there is no residue left on the carpets which always makes them feel sticky (to me)and attracts dirt faster. I always feel the carpets are really clean after you leave.
I like the fact that the result is just as the name implies . . . no residue, harsh chemicals, etc. The cleaning results are amazing. Thanks for the great service.
Great service. Friendly applicator. Carpets look great.
Very eager to do a great job!!
We are always so pleased with the job done on the carpets. We have never been unhappy with the service and this employee was exceptional. I told him the problem we were having and he was exceptional in all he did to clean the carpets exceptionally well. Thanks!
The carpets turned out great. The service person was very polite, and told me about the process. He finished in a timely manner.
The carpet was not clean and it caused lumps and bumps. This may cause me to have to have the carpet replaced. After 24 hours with the temperature on 70 and the fan blowing constantly it was still wet. I want my money back so I can get this carpet cleaned properly and try to save it. I am very very disappointed in the outcome. The movers are coming soon and I don't have time to mess around with a service that doesn't work. I will expect my credit card to be immediately credited back.
Carpet looked and felt very clean when finished.
Very happy with everything! Techs were professional and very helpful! My 35 year old carpet came out beautiful! THX,Claudia Ethridge
The quality of the personnel, they were simply excellent
The employees representing Zeorez conducted themselves with excellence.
Safe and no chemicals
Great service and results
No use of soaps or chemicals
The guy was very respectful and careful with my furnishings. My carpet looked very nice when he finished.
EVERYTHING
At this point it looks like the coffee stain in my bedroom is still there after your tech came and worked on it yesterday. Both of us thought it was gone at that time.
Provider was friendly and courteous...explained the process and was efficient. Did take awhile to dry, but it was humid anyway due to rainy weather and is to be expected. Looks great today and like the look.
I like the way my carpet looks and feels after Zerorez cleans it. I like that there are no chemicals used.
Minimal odor as carpets are drying. Professional technician.