- Phone: 208-383-1000
based on 11498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone I dealt with was polite and efficient. The technician was very good, was on time and finished the job quickly.
I like the way you don't use chemicals on the carpet, and it looks great after you leave.
We were very happy with the results from your service. The large rug that sits under our table looks like new, also our beige carpet throughout our house also looks wonderful. All spots were removed and the techician John was excellent to work with.
The tech was very prompt and very accommodating, neat and pleasant to work with. Presents zerorez well.
Timeliness and Professionalism
Nick the technician was very professional. Explained the process with confidence and answered all my questions politely and to my satisfaction. I'm very pleased with the services provided and thinking about future services. I have already referred people to your company.
Friendly and knowledgeable technicians that take there time making sure our carpet is clean. We like how clean and soft our carpets are. Thank you,
I was quoted $260(ish) on the phone for a service and ended up paying over $1000. The amount of service did not change, but the tech told me that he needed more formula to clean up the dog pee smell than the people on the phone understood I would need. He commented that the people on the phone do not really understand how much formula is needed for these jobs. I feel like he either lied to me, since I do not know how much formula he used, or the people on your phones really do not know their jobs.
Thank you for your feedback! I can appreciate how frustrating that must be. We can quote carpet cleaning pretty accurately over the phone, most of the time, but unfortunately, restoration work, like removing urine from the carpet and pad, is very hard to accurately quote over the phone. It is something that must be seen and tested by the technician in the field to be able to determine what the restoration cost will be. This is something we are striving to improve through training and technology. We always verify with you the cost of the additional service before we perform, and advise the various options we have in order to give you the best result possible, while being aware of your budget. The important question is if you got the result you were looking for in the cleaning? If what the technician quoted you worked, and gave you clean, odor free carpet, and protected carpet, is that the result we were trying to get? We certainly aren't in the business of not knowing our stuff, but can only quote on what you tell us, and verify that with a walk through and confirmation before we start the cleaning. I have left a message on your machine, please feel free to call, and I'd love to discuss your concerns more specifically. Thank you again for your review.
Excellent work and outcome.Thorough did a wonderful job. Doesn't take that long to dry and looks and feels great.
My carpets look like new when the cleaning is finished.
Liked that you were working on a Saturday and could help me get red wine out of the carpet.
great service and the carpets look great!
Clean
On time
The cleanliness of the carpet when you are done, and the fact that it's just water being used - no chemicals.
The tech was nice and the carpets look great.
amazing job removing spots and overall cleaning.
That there is no residue left behind.
When I called to make arrangements for a complete cleaning of my mom's house, I was given a bid of $284 for a 2600 sq ft home, 3 bdrms, 2 halls, stairs, living room and family room. When the tech contacted me he said I would need to pay an additional $25 because of the size of the family room. Or he could clean half of that room for the $284. (Stupid!) Because I had already returned to Eugene, I had no alternative but to approve all the cleaning, paying the additional $25. You received the bid due to the original price. It would be ethical to rebate the $25 extra charge. At this point I am considering contacting the Better Business Bureau to report that Zerorez didn't hold up to their original contract.
Thank you for your feedback! As we discussed over the phone, it is very hard to give a 100% accurate quote when we can't see the areas to be cleaned. We do ask questions, and will quote on what we are told. We are explicit in the fact that the phone quote is sight unseen, and will require verification by the technician. We are working on ways to improve our ability to quote via training and technology. And, as we discussed, it may seem silly to only clean half a room, some of our customers do want that, in order to work the cleaning into their budget. We strive to serve you as the customer, and to tailor make your cleaning as much as we can. Most of the time we are pretty accurate in our quoting, but occasionally mis-communications happen and we have to improvise- either by trimming the cleaning down or by increasing the budget.
Thank you again for your feedback, and I am sorry you feel we didn't live up to our "contract" with you. As we stated in the call(s), and our confirmation email, our phone quotes are subject to change with the actual inspection of the areas to be cleaned. Please let me know if you have further questions!
Quality work, speed in which I received service, very pleasant and courteous employee and price
Green cleaners, and nice outcome.
The service technician was friendly and the cleaning really improved the look of my carpets.
Prices were outrageous. After 24 hours my carpet is still wet.
We like the fact the chemicals are not used to clean our carpets which allows them to say cleaner a lot longer.
Zerorez was very easy to work with. I was unable to be at the location at the time of service, and the technician was great communicating with me before and after the job. The reassurance that the center was secured after he was done put my concerns at ease. They done a fantastic job on the carpets as well as communicating, which earns my repeat business.
Quality work
Corbin was great. He was courteous, knowledgeable, and efficient. The results are great and we will do this again.
My living room and stairs look amazing! The cleanest they ever been since new!
Ou r carpets look great
Up front that the sofa cleaning doesn't include stain remover.