- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
THE PERSONNEL DOING THE JOB ARE ALWAYS POLITE AND VERY HELPFUL AND EXPLAIN WHAT THEY ARE GOING TO DO.NICHOLAS WENT OUT OF HIS WAY TO HELP ME UNCLOG MY VACUUM CLEANER WHILE WAITING FOR AN AREA TO DRY.
APPRECIATE THE SERVICE OF ALL THE STAFF.
Nick did a fantastic job and was able to inform us on the process in a professional manner.
The man that did our carpet was so knowledgeable about carpet and the problem areas that we have. Our carpet looks wonderful after his cleaning and treatment of it. So nice to have such clean carpet and to have someone who cares about doing a good job.
I loved how quick the process was and that the floors were dry the next day. Nick was able to get all the stains out of the carpet and it looked and felt so much better. I appreciated the green aspect of the products and that Nick explained every layers as he was working. Nice worked very hard on the stain in my car and sadly we couldn't get it out but they look so much better then they did. The only issue I had was the time of arrival. I had booked the appointment a month in advance because I needed it done on that day at that time. I was never told it was a time block. I emailed the week before to confirm the time of 3:00 and was never told then it was a time block of 2-5:00. When they called me 2 days before the appointment they told me it was a time block then, and I told them that didn't work I made the appointment for 3pm and I couldn't be there before and I had appointments after that. So you can imagine the day of the appointment when 330 rolled around and I called the office they told me the tech was not going to make it until 430 or 500. I had to cancel my other obligations I had that day and sit to wait. It was not ideal for me on that day. Other then that little issue......everything was great. Thankfully for Zerorez Nick Jones was an awesome person and made up for the scheduling issue.
no soap, non toxic, no residue
Water, no soap. Carpets are clean! Both times, the men who cleaned the carpets were very pleasant.
The man who did the work did an excellent job.
The way carpets look when you finish. Like new.
pleased with the results and the help from proviider
On time, on price estimate, professional and experience technician.
Excellent service and very informative tech. Carpets look great and I will use your service again.
Great employees! Promptness!!
The tech sent out was great, he was very informative and easy to talk with, very friendly and happy to be of service, he really portrayed he is knowledgeable of his work. The outcome of the cleaning your product was very good.
My carpet dried very fast. I will recommend you to my friends.
Tech was very professional, courteous, mentioned additional services and answered questions without pushing anything. Carpets look great!
quick
Truthfully, other then the lack of a chemical smell, I did not see much difference between zerorez and other companies.
That's good to know- we can do the same thing other companies can without using the chemicals they do! It has been shown by the CRI that the Zerorez system can pull out more dirt than other traditional systems, but because we don't use the chemicals that they do, carpets will stay cleaner longer, especially with regular maintenance.
I have a family member with strong allergies to chemicals. There are no strong smells with Zerorez
Timely
Made our carpets like new again! After a nasty tenant, who let a dog pee (56 spots counted). You guys saved us so much money! All the stains came out!
The cleaning job was good, stains that we thought wouldn't come out did. I wasn't expecting the high pressure sales for additional services and I would tell someone if I recommended the service about the 'car salesmanship'. All I wanted was my carpet cleaned and I already checked your website for additional services.
no chemicals.......professional technicians......great service
Love that no soaps or chemicals are used! Carpets were cleaned quickly and they look great! :)
Staff is informative and thorough.
Service technician was great!
I like Alex, but I felt he didn't put enough Fiber Protector on the Carpets after he was threw cleaning, I felt for the Price it should of been applied like the cleaning was, all over not so quick and not so sparingly.
hi Beverly-
Thank you for your comment and feedback! One of the challenges we have as a professional company is overcoming the idea that more is better. We are unique to the cleaning world because we are trying to teach that more chemical is not better, especially in soaps and detergents. The same is true for the protector that we use; in our application we want to put the right amount, and not what "feels" right, because what feels right might actually be a detriment to the results that you are looking for.
Our protector is unique because it is made with our Empowered Water, allowing it to penetrate deeper into the fiber, and allowing a better coating to be applied that a normal protector. More is not needed, and can start to feel "sticky" if too much is applied.
We also use a high volume application sprayer, and so while it may look like we are going quickly, a large amount of product is being applied to the surface, and if we go slowly, too much product is applied.
that they don't have soaps in them, don't produce chemicals in the air and don't harm my cats or us that walk on the rugs.
the products do not affect my allergies and are safe for my pets
This was the most thorough cleaning of carpets you guys have ever done. This is your third visit to my house.
It was extremely expensive. I have a small less than 1300 square foot house and it was $210. My friend got her 3000 square foot house cleaned with another company for around $135. I was also upset that I explained EXACTLY what dimensions my bedrooms were and everything else including closets and the small maybe 4 x 10 landing over the phone when I was quoted the price of $180. When they came to my house I was told that the small master walk in closet and small top landing between bedrooms would be another $40, but they would throw in the closet for free, so only $30 extra. That is ridiculous. I was quoted a price when I was very specific and then to be told it would be even more that the already outrageous $180 I was quoted for my small areas. Also, I called from a radio ad and was under the impression there was some discount given for being referred from there. Lastly, when he left, my carpet was crunchy to walk on, and once it was walked on for a day it looked exactly the same as before, and it smelled like mildew in the upstairs bedrooms, like really gross watery smell. It did not smell nice at all like it usually does after carpet cleaning. I would not recommend you to anyone.
The only nice part was the guy who came. He was very pleasant. But the entire company process and cleaning was not good at all.