- Phone: 208-383-1000
based on 10977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great service and the carpets look great!
Clean
On time
The cleanliness of the carpet when you are done, and the fact that it's just water being used - no chemicals.
The tech was nice and the carpets look great.
amazing job removing spots and overall cleaning.
That there is no residue left behind.
When I called to make arrangements for a complete cleaning of my mom's house, I was given a bid of $284 for a 2600 sq ft home, 3 bdrms, 2 halls, stairs, living room and family room. When the tech contacted me he said I would need to pay an additional $25 because of the size of the family room. Or he could clean half of that room for the $284. (Stupid!) Because I had already returned to Eugene, I had no alternative but to approve all the cleaning, paying the additional $25. You received the bid due to the original price. It would be ethical to rebate the $25 extra charge. At this point I am considering contacting the Better Business Bureau to report that Zerorez didn't hold up to their original contract.
Thank you for your feedback! As we discussed over the phone, it is very hard to give a 100% accurate quote when we can't see the areas to be cleaned. We do ask questions, and will quote on what we are told. We are explicit in the fact that the phone quote is sight unseen, and will require verification by the technician. We are working on ways to improve our ability to quote via training and technology. And, as we discussed, it may seem silly to only clean half a room, some of our customers do want that, in order to work the cleaning into their budget. We strive to serve you as the customer, and to tailor make your cleaning as much as we can. Most of the time we are pretty accurate in our quoting, but occasionally mis-communications happen and we have to improvise- either by trimming the cleaning down or by increasing the budget.
Thank you again for your feedback, and I am sorry you feel we didn't live up to our "contract" with you. As we stated in the call(s), and our confirmation email, our phone quotes are subject to change with the actual inspection of the areas to be cleaned. Please let me know if you have further questions!
Quality work, speed in which I received service, very pleasant and courteous employee and price
Green cleaners, and nice outcome.
The service technician was friendly and the cleaning really improved the look of my carpets.
Prices were outrageous. After 24 hours my carpet is still wet.
We like the fact the chemicals are not used to clean our carpets which allows them to say cleaner a lot longer.
Zerorez was very easy to work with. I was unable to be at the location at the time of service, and the technician was great communicating with me before and after the job. The reassurance that the center was secured after he was done put my concerns at ease. They done a fantastic job on the carpets as well as communicating, which earns my repeat business.
Quality work
Corbin was great. He was courteous, knowledgeable, and efficient. The results are great and we will do this again.
My living room and stairs look amazing! The cleanest they ever been since new!
Ou r carpets look great
he called before the time set and said he was free. very careful and friendly. did the job very thoroughly. happy with the way the carpets looked.
The technician was friendly and efficient and explained things thoroughly. And my carpets look great!
Great Tech. He listened and did not try to over sale. He did a great job.
No detergents.
Carpets looked really good when finished. The tech was very efficient.
Was able to get someone out to do my carpet with short notice
Very professional. The people who come are courteous and make sure the work is done well.
please review the invoice..the ad included hallway,you billed. the ad included 1 room, What size wss that?
your service man that cleaned my carpets. very informative and personal. thank you for doing a good job.
My only complaint is that I was not told in advance that there would be a $65.00 up charge for smell and odor control.
I love the results without the worry of chemicals!
Liked that you were working on a Saturday and could help me get red wine out of the carpet.