- Phone: 208-383-1000
based on 11709 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first technician that came out to my moms house was absolutely horrible. He tried to upsell her, he was not professional and he left his stuff at the house when we asked them to leave. I did call the scheduling department back and explain what happened and asked them to re-schedule and send a different technician out. The second technician was much better. My mom is elderly and I felt he was trying to take advantage of her and the situation to make more money. It was very disappointing.
Nick there in awesome job again
Zero residue
Softness of carpets and no odor
Punctual or on time
Knowledgable
Courteous
Finished on timely manner
Technicians were very conscientious and did a great job!
John thoroughly explained the carpet cleaning process. He was able to remove the musty smell left behind by the previous carpet cleaner and made our carpets look nice. We also had a concern of the prior home owners pets leaving marks on the carpet. He searched the entire carpet and baseboards for evidence of pet damage, finding 2 old spots that appeared to have been treated with chemicals so no worries our pets would mark over it. John also made the house smell AMAZING!! We are so pleased with service that we will be repeat customers! Thanks John!
I like that th carpet is not left feeling soapy
My carpets look & feel great. Will definitely use them again. Mercedes the tech was awesome- very professional and helpful on explaining the process. I thought fast & affordable too 😁
We are very pleased with the carpet cleaning done by Zerorez Boise! We have older carpet that had numerous stains and was just very dirty overall. I thought there would be no hope to get it clean. But Zerorez did! 5 rooms cleaned in 2 + hours and all was dry and ready to put furniture back on the next morning! And the price was so reasonable! I wish I had called them sooner. I highly recommend Zerorez!
First name removed
Initially, when appointment was made, it was too broad a service time range (2 pm - 5 pm). But the appointment setter, after another call to her, did later call and say the technician would be there within the hour, which would make that by 3 pm. He didn't arrive until 3:30 pm.
More flexible on payment arrangements. I didn't want to pay before work was done. The company didn't want to do the work if I wasn't there. But it was s work day for me. I Had to come home and sit in the house until mostly done.
Nick was very polite and informative about the different products and services available from Zerorez. When it came time to do the job he was a hard worker and did a great job!
the carpets look great and Nick and David did a fabulous job on the carpets
Good job and carpet is nice and clean.
Name removed
Sebastian was very thorough and works really hard to do a good job.
You are the best
Always on time. Suggest treatments for any problem areas. Carpet is very clean especially in the heavy traffic areas.
My carpets look great. She did her best to clean up the dribble left on my hardwood floors that needed to be crossed in order to access my carpet. She was friendly and informative.
The stain removal.
No residue left in the carpets, and the carpets come out clean and soft.
very professional, showed up on time and Rusty did a great job.
Services were very very good.
Very thorough in explaining different options available for specific issues. Technician was able to remove asphalt stains with advanced stain remover; I was pleasantly surprised that it was successful.
The people who come to clean my carpets have always been very professional.
Knowledgeable and helpful technician, great customer service when scheduling appointment, carpets look great!
Your reps were timely, efficient & explained what was taking place with the carpets. Very happy with the work.
Very good customer service. All products are explained be use.
Rusty did an outstanding job. Very polite to work with, very professional and an overall nice employee!
Don't hold back and give a more accurate price estimate up front over the phone. Customer will pay no matter what the price is if the see the results that you provide.
I love how I know empowered water will protect the longevity of my carpets because it's not leaving any soap residue. It's amazing technology and did a fantastic job! The staff were well spoken, professional, worked hard and communicated clearly with me so that my needs were met and expectations exceeded. I have already recommended Zerorez to my friends and will continue to give them our business!
I left you a message last night. I indicated on the phone that I wished for the stairs to be done. I was charged for 10 stairs and only half were done. I do have more than 10, but he only cleaned 7. The remaining stairs have some stains I wanted done. If at all possible, I would like those stains worked on. Late afternoon today or tomorrow would work. You can call Phone number removed to chat with my husband.
Thank You,
Suzan Hadfield