- Phone: 208-383-1000
based on 11497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your comments and your review. As we discussed on the phone, regular maintenance is required to maintain the carpet and keep it looking its best. We recommend cleaning and reprotecting the carpet at least once a year, along with frequent vacuuming with a good vacuum, in order for your carpet to remain in its best condition. Even with this maintenance, carpet will, over time, lose its appearance. This is due to wear of the carpet fibers, scratches and damage to the fibers themselves. This produces a dulling effect, and the carpet appears to be soiled. Once this happens, no amount of cleaning will be able to restore the carpet to a like new appearance.
Most often, when we get a complaint of this nature, the complaint is not really about the quality of the clean, but of the performance of the carpet. The performance problems are most often associated with lack of maintenance, such as vacuuming and professional cleaning.
As we discussed, we are happy to return and reclean the traffic areas at no charge. This cleaning must be completed within 30 days of the original cleaning. Please let us know when you are available for this re-service. Thank you!
The carpets are very clean, and the wood floors look like new now!
The price was more than originally quoted. The technician did not do a thorough job of cleaning. However, the manager said he will send someone to redo the work and refund the difference between the original estimate and the final bill.
Thank you for your review, and we apologize for the miscommunication between all parties involved. We do take pride in our work, and it is not unusual for our customers to request additional services while we are at their houses. We believe this was the case in this situation, where what was discussed on the phone was added to by the person who let our technician into the home, and was, as far as we can tell, competent to make the decision to have additional services done.
As we discussed, we stand behind our work, and will absolutely return to clean, and a refund will be processed as soon as is expedient.
Quick, courteous, fairly priced.
The whole process on how you clean carpets safely. The drying time was cut in half from other carpet cleaners.
Excellant service! Very nice and
progessional gentleman!
Thanks
Technician was polite and friendly. Explained the Zerorez process and product well. The carpets were clean and not overly wet. Smell was fresh and not overwhelming.
Excellent customer service, able to schedule work sooner then later. Service is priced right.
Enjoy the local discount.
Fast, Friendly, No Soap The carpet smells CLEAN THANK YOU
I love the clean non residue feeling and smell.
The level of clean was not adequate. I have a 3 yr old house. No pets, older kids, no shoes in house, no food on carpet- carpets only on stairs and bedrooms. Cleaning for routine wear and tear- There were a few stains in playroom from marker that did not come out. The couch looked terrible. I called and someone came out again. Marker gone from playroom.... why wasn’t it like this the first time. Carpets were decent but not amazing. On second cleaning couch looks better but not great. I think I’ll go back to traditional steam cleaning. Good service from techs and office staff. Very pleasant and helpful.
Curtis was thorough and wore booties, big plus for since I don’t allow shoes I doors. He answered my questions satisfactorily and J was and am happy with his performance.
Good smelling. Nice associates
Very pleasant technicians, and they were able to get the spots out of my couches.
We have had Sebastian as our technician since we switched to Zerorez. He offers detailed instructions on how to keep our carpet smelling fresh and how to deal with problem areas. He always takes the time to show how to use the carpet products and he is very conscientious of the care our carpet and home receives when he is in our home. We have recommended this company time and time again.
My carpet cleaning was quick easy and smell free.
Carpet dried in about an hour
Quick and dries fresh
Great service. Courteous staff.
Dave was very nice and professional. It would have been even better if drops of water were not left on my laminate flooring while carrying supplies and such downstairs. Maybe even booties over the shoes.
The service was through and done professionally.
they were on time and did a great job! will have them back to clean upholstery.
I liked how well it cleaned my carpet
You could have included the cleaning solution offered at the completion of the job instead of it being an extra charge. It would have left me with a better feeling when you left. The technician was great. No complaints there.
Thank you for your input. We do charge for our products, so that we can continue serving our community, feeding our families, and making the world a little bit better, in our own way.
Excellent cleaning by professional staff
Very happy with results each time I have used Zerorez!!
Each technician that has come to my home has been professional and helpful. I like that the carpet dries quickly. This time I had a really bad ink spot because my dog chewed a pen with liquid ink. They made an amazing difference!
Thank you for your review, and for your feedback! Glad to hear the "accident" was taken care of!
very good
Tec was great, called when complete and customer was happy !
Frindly and efficient technicians
We expected better based on your advertising. Most all of the reviews I read prior to choosing your service were positive.
NOT satisfied with the product: the absence of chemicals and solvents didn't seem to matter in the final analysis. There was no noticeable difference in our "before" and "after" results.
Resolution: Do NOT want a "do-over" as the effort to prepare our home for the cleaning process was great. A partial refund would be the only reasonable solution.