- Phone: 208-383-1000
based on 10977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I will likely go with someone else next time. I like the idea of zero residue healthy carpet cleaning, but I do not want to be up-sold the whole time. It's also too expensive. $800 is too much to clean carpets regularly and "treat" some of them.
I have allergies, so the product and method used is appreciated. Rusty was personable, and did a great job!
Nick was great and a tremendous advocate for your company and serving our needs. Polite, insightful, and very conscientious about service and quality of work.
Carpets look great. Rusty was very pleasant. See you next time!
Representative arrived early, went right to work and was done ahead of schedule. He talked with me about the cleaning process on our particular carpet. Suggested that we could benefit from using a post-cleaning protectant. Overall, it was a great experience and a good value. We will be using them on a consistent basis.
You were timely, professional, and efficient.
I like the no residue feel of the carpet, and your staff was great.
I've used Zerorez several times. Only once have I had an issue and they were quick to correct it.
Michael was on time, unusually courteous, polite and willing to please. He explained his procedures and answered all my questions. The carpet looks very nice and dried quickly. One of his orange corner guards was left behind. I have placed it outside by the barrel of flowers so it can be picked up any time he is in the area. Great employee and I am sure you appreciate him as much as I did.
I love how clean my carpets look, feel, and how quickly they dry. Knowing they don't use a bunch of chemicals makes me feel better. Alex was quick and explained what he was doing. I will continue to use zeorez.
Carpet is clean and non-sticky. Staff (Randy, I believe) was great - efficient. Offered another product without a hard sell and I took it. I will use the service again.
Excellent service!
Sebastian was friendly and professional. He did a great job cleaning the carpets and he answered all our questions and concerns. The dry time was just a few hours!!! By evening we were back to normal. I highly recommend Zerorez. Liz K.
Very professional service.
Technicians are very capable and results very good.
It's pretty expensive. I wanted to try it, because I'm hopeful that it really is a better, long lasting clean. Time will tell. At the moment i don't feel like it was worth over double the price of some of the other deals i found, and despite being a landlord with much more carpet to clean, i don't think i can justify spending that kind of money on carpet cleaning again. I'm hopeful that the dirt won't resurface like they say, but at this point i have no control to compare it against, so i can't prove the only reason that i went with you to begin with, despite the price.
the technician was really friendly and I love knowing the kids will be playing on carpet without chemicals.
Work was well done by a very respectful service person.
VERY quick response time/able to clean my carpet (the NEXT day)! Technician was professional, fast, and did a great job!
I really like your service. The only thing I would say is my house doesn't seem to smell as fresh after this cleaning.
Results were amazing! Technicians were professional, friendly and thorough. Very expensive!
The technician was professional and friendly. He did a great job.
Excellent service!! Very thorough! Awesome carpet cleaning with awesome people!
I really liked our service tech but I was not as pleased with the person I was on the phone with that called to say that our tech could come early. When I left work early to meet the tech he was not there and after half an hour I called to see where they were. I spoke with the same lady that said that the tech would be there and she said she would call to see where the tech was. She did not return my call and did not answer my call another half hour later. I never heard back from the lady and the tech finally showed up almost 2 hours later then the lady had said when she had called me to see if we wanted an earlier appointment.
At this time my carpet looks great , however lets see in a couple weeks.
They do a great job, call me before the collect my carpets, call to keep me up to date, call me to schedule delivery . Always so nice and reasonable.
Great customer service and deliver on what they advertise.
The two young men who cleaned my carpet were very professional, kind and respectful. I felt comfortable having them in my home. The one young man explained in destabilizing how to keep my carpet last longer. I really appreciated his information.
My carpet smelled and looked like new. I will definitely contact you again in 12 months.
Thank you. Deborah Last name removed
The technician was VERY knowledgeable and friendly!