Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11497 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2018 — Rated 10 out of 10 by A.M. Zerorez Boise
What do you like about our products and services?

I like the fact that you don't use any chemicals which makes a difference. Your technician Eric Buchholtz was prompt, courteous and efficient. Our only issue is that we wish you would have notified us up front about the option of applying scotch guard so we could have prepared better for the added cost.

Report a concern   February 20, 2018 — Rated 9 out of 10 by D.L. Zerorez Boise
What do you like about our products and services?

Pleasant people, good communication and fair prices

Report a concern   February 18, 2018 — Rated 10 out of 10 by K.L. Zerorez Boise
What do you like about our products and services?

The appointment was on time and the service done quickly and courteously. It was an easy service and much appreciated.

Report a concern   February 16, 2018 — Rated 5 out of 10 by T.W. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The carpet tech said that our carpets would be dry in 8hrs. It took almost 28hrs. they were very wet.

Report a concern   February 15, 2018 — Rated 10 out of 10 by B.B. Zerorez Boise
What do you like about our products and services?

Just had your service yesterday looks great Wii find out more after we walk on it some.

Report a concern   February 15, 2018 — Rated 10 out of 10 by L.R.G. Zerorez Boise
What do you like about our products and services?

On time, pleasant. Dries really fast.

Report a concern   February 15, 2018 — Rated 10 out of 10 by B.P. Zerorez Boise
What do you like about our products and services?

Paul J and Chris on radio 670

Report a concern   February 14, 2018 — Rated 10 out of 10 by S.W. Zerorez Boise
What do you like about our products and services?

Everything was done in an excellent manner. The carpet was cleaned promptly and it dried quicker than any carpet cleaning I've had done before. I am extremely happy about this! I will definitely recommend your company to anyone I know!!! Alex answered all my questions and took the time to explain things that I wanted to know. It was very helpful!!!
Thank you,
Name removed

Report a concern   February 14, 2018 — Rated 10 out of 10 by R.F. Zerorez Boise
What do you like about our products and services?

The carpet dies quickly and it gets clean.

Report a concern   February 14, 2018 — Rated 10 out of 10 by A.S. Zerorez Boise
What do you like about our products and services?

Great product, fast service. Everything done as promised with excellent results. Promised a call 15-20 min before arrival, received that from Nick and he was on time. Great company!

Report a concern   February 14, 2018 — Rated 10 out of 10 by J.R. Zerorez Boise
What do you like about our products and services?

Techs are knowledgeable on what Services are available.
I like the non use of harsh chemicals, carpets dry quicker without all the water.

Report a concern   February 14, 2018 — Rated 10 out of 10 by D.O. Zerorez Boise
What do you like about our products and services?

They were clean smelling and not messey

Report a concern   February 13, 2018 — Rated 10 out of 10 by M.C. Zerorez Boise
What do you like about our products and services?

Friendly, affordable, effective and doesn’t leave any residue

Report a concern   February 13, 2018 — Rated 10 out of 10 by J.L. Zerorez Boise
What do you like about our products and services?

Service was excellent, technician was very friendly and knowledgeable and the outcome was incredible!!!

Report a concern   February 13, 2018 — Rated 10 out of 10 by D.C. Zerorez Boise
What do you like about our products and services?

You guys are super fast and easy to work with.

Report a concern   February 13, 2018 — Rated 10 out of 10 by R.C. Zerorez Boise
What do you like about our products and services?

Professional. Efficient. Excellent work!

Report a concern   February 12, 2018 — Rated 10 out of 10 by K.W.G. Zerorez Boise
What do you like about our products and services?

Clean, quick and easy process of cleaning the carpets. The rep was a great guy, very helpful, professional and got the job done quickly.

Report a concern   February 12, 2018 — Rated 10 out of 10 by C.P. Zerorez Boise
What do you like about our products and services?

Your technician explained carefully my options to me and was both knowledgeable and polite. He worked efficiently and I was very happy with his service. The couch looks great but my rug hasn't been returned yet so I'm unable to comment

Report a concern   February 12, 2018 — Rated 7 out of 10 by S.W. Zerorez Boise
What could we do to improve?

I did the 3 room special. I don't like that I had to pay $35 to add on a tiny area(can't even really call it a hallway)

Report a concern   February 12, 2018 — Rated 10 out of 10 by B.B. Zerorez Boise
What do you like about our products and services?

Tech. Curtis was great. I am pleased with the way my carpets cleaned up. They dried really fast too.

Report a concern   February 11, 2018 — Rated 10 out of 10 by R.T. Zerorez Boise
What do you like about our products and services?

Prompt service; professional staff

Report a concern   February 11, 2018 — Rated 0 out of 10 by J.T. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I was very disappointed that the carpets did not come clean. I drove from Twin Falls to go to Boise to give my daughter a gift to get her carpets cleaned. I didn't get the stairs done because I didn't want to waste more money after having to pay for rhe 3 room minimum. I went to all this trouble to drive to Boise to get the carpets cleaned for my daughter and they were not satisfactory. I will never recommend this service to anyone.

Report a concern   February 11, 2018 — Rated 10 out of 10 by D.B. Zerorez Boise
What do you like about our products and services?

They are truley a great service

Report a concern   February 11, 2018 — Rated 9 out of 10 by L.P. Zerorez Boise
What do you like about our products and services?

Friendly, helpful staff.

Report a concern   February 10, 2018 — Rated 10 out of 10 by M.B. Zerorez Boise
What do you like about our products and services?

Service was excellent! Very personable, professional and thorough.

Report a concern   February 10, 2018 — Rated 10 out of 10 by M.P. Zerorez Boise
What do you like about our products and services?

My carpet looks great today & your crew was really good

Report a concern   February 10, 2018 — Rated 10 out of 10 by G.S. Zerorez Boise
What do you like about our products and services?

I appreciate your timing to the job.

Report a concern   February 9, 2018 — Rated 8 out of 10 by L.C. Zerorez Boise
What could we do to improve?

The technician cleaned two throw rungs along with my carpet. One rug had a large round stain in the middle that wasn’t there before it was cleaned. Other than that, he did a good job and was careful not to leave streaks in the carpet. Thank you.

Report a concern   February 9, 2018 — Rated 10 out of 10 by J.G. Zerorez Boise
What do you like about our products and services?

I love that it’s safe for me and my family.

Report a concern   February 9, 2018 — Rated 8 out of 10 by H.F. Zerorez Boise
What could we do to improve?

Let the customer know about the $13 "disposal" fee.
Even a small amount that isn't disclosed is a surprise--leaving one feel manipulated.

The carpet came pretty clean, but some stains re-appeared faintly after carpet dried.

No obnoxious perfumes or sticky soap residue, and that was great!


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