- Phone: 208-383-1000
based on 10977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable tech
I'm amazed how well the pet stains came out of the carpet!
My carpet feels better than when we moved in! Fluffy, revived, and clean.
Thank you Nick and his right hand man for a super job on our carpets!!
Nick explained to us what he was going to do and areas that needed special
attention. Our carpets look new again!!!!
Thank you both again for caring!!
See you again someday!!
The Lawrences
Love that the cleaner is clean, doesn't leave a residue nor an unpleasant odor. Rusty was wonderful...very pleasant and so efficient!
I was very excited to try your company due to all the commercials I heard as well as the reviews I read. My carpets and area rug i had cleaned do not look fresh to me. The technician who came out basically tried to up sale me the entire time. He also left large footprints on my hard wood floors I am not able to get out.
The service tech was awesome. Most complete, nicest, and competent individual we have ever experienced. Explained everything. Perfect results.
Thank you!
Courteous personnel. No after odor from the carpets, just clean carpets.
Tech did an amazing job and he was very professional. Only complaint is they showed up a hour after my appointment window.
Your guys did a great job!
Amazing workmanship. Nick is very knowledgeable and professional. And he's quite a salesman too.
Jessie worjed very hard, no complaints. My issue is your advertising and the talk I had with office staff about your no chemicals ability to get stains out. I feel it is misleading and once here, it changed. Suddenly, unless I allowed fir the very things I need to avoid, nothing could be for sure. Different story than radio advertising or discussion over phone. The topical stains went well and it is certainly an I,privement in that sense. The stain he couldn't get out at all on wool rug in sunroom, I got out now with Natures Miracke and wicking procedure. Took some time but it is gone. I paid over $700 that day and still had stains.
Also, thought about doing stain resistant covering but couldn't get information on what it contains. For those of us with allergies, that's a deal breaker.
Just be honest about what you can and can't do without chemicals. It is a hard search to find a trusted situation when you have allergies. The truth always comes out anyway. Don't tell people you can get almost everything with no chemicals and then have to go back on that. Quite expensive for area rugs I thought but if all were clean, I would have been glad to pay it.
Jessie was professional, clean and careful with keeping things in order. I appreciated that and him.
Great technicians! Always clean carpet. thank you!
We are very pleased with the service.
Your technician was professional, informative and knowledgeable about your services and our needs. He was respectful of our home and our furnishings while doing his job. It was a pleasure to do business with your technician, he is a credit to your shop. Name removed
I liked your customer service, and I liked the care that was taken with my house. Including wall bumpers to protect the corners from damage from the hoses.
My carpets came out better than I thought they would. The technician was fast and efficient. My stone fireplace was cleaned as well and looks amazing!
I was very pleased after the carpet was redone. He spent a lot time with me on how to vacuum properly and he cleaned the family room very thoroughly.
I left you a message last night. I indicated on the phone that I wished for the stairs to be done. I was charged for 10 stairs and only half were done. I do have more than 10, but he only cleaned 7. The remaining stairs have some stains I wanted done. If at all possible, I would like those stains worked on. Late afternoon today or tomorrow would work. You can call Phone number removed to chat with my husband.
Thank You,
Name removed
The first technician that came out to my moms house was absolutely horrible. He tried to upsell her, he was not professional and he left his stuff at the house when we asked them to leave. I did call the scheduling department back and explain what happened and asked them to re-schedule and send a different technician out. The second technician was much better. My mom is elderly and I felt he was trying to take advantage of her and the situation to make more money. It was very disappointing.
Nick there in awesome job again
Zero residue
Softness of carpets and no odor
Punctual or on time
Knowledgable
Courteous
Finished on timely manner
Technicians were very conscientious and did a great job!
John thoroughly explained the carpet cleaning process. He was able to remove the musty smell left behind by the previous carpet cleaner and made our carpets look nice. We also had a concern of the prior home owners pets leaving marks on the carpet. He searched the entire carpet and baseboards for evidence of pet damage, finding 2 old spots that appeared to have been treated with chemicals so no worries our pets would mark over it. John also made the house smell AMAZING!! We are so pleased with service that we will be repeat customers! Thanks John!
I like that th carpet is not left feeling soapy
My carpets look & feel great. Will definitely use them again. Mercedes the tech was awesome- very professional and helpful on explaining the process. I thought fast & affordable too 😁
We are very pleased with the carpet cleaning done by Zerorez Boise! We have older carpet that had numerous stains and was just very dirty overall. I thought there would be no hope to get it clean. But Zerorez did! 5 rooms cleaned in 2 + hours and all was dry and ready to put furniture back on the next morning! And the price was so reasonable! I wish I had called them sooner. I highly recommend Zerorez!
First name removed
Initially, when appointment was made, it was too broad a service time range (2 pm - 5 pm). But the appointment setter, after another call to her, did later call and say the technician would be there within the hour, which would make that by 3 pm. He didn't arrive until 3:30 pm.
More flexible on payment arrangements. I didn't want to pay before work was done. The company didn't want to do the work if I wasn't there. But it was s work day for me. I Had to come home and sit in the house until mostly done.
Nick was very polite and informative about the different products and services available from Zerorez. When it came time to do the job he was a hard worker and did a great job!
Our technician was prompt, courteous, and a joy to work with.