- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Techs are knowledgeable on what Services are available.
I like the non use of harsh chemicals, carpets dry quicker without all the water.
They were clean smelling and not messey
Friendly, affordable, effective and doesn’t leave any residue
Service was excellent, technician was very friendly and knowledgeable and the outcome was incredible!!!
You guys are super fast and easy to work with.
Professional. Efficient. Excellent work!
Clean, quick and easy process of cleaning the carpets. The rep was a great guy, very helpful, professional and got the job done quickly.
Your technician explained carefully my options to me and was both knowledgeable and polite. He worked efficiently and I was very happy with his service. The couch looks great but my rug hasn't been returned yet so I'm unable to comment
I did the 3 room special. I don't like that I had to pay $35 to add on a tiny area(can't even really call it a hallway)
Tech. Curtis was great. I am pleased with the way my carpets cleaned up. They dried really fast too.
Prompt service; professional staff
I was very disappointed that the carpets did not come clean. I drove from Twin Falls to go to Boise to give my daughter a gift to get her carpets cleaned. I didn't get the stairs done because I didn't want to waste more money after having to pay for rhe 3 room minimum. I went to all this trouble to drive to Boise to get the carpets cleaned for my daughter and they were not satisfactory. I will never recommend this service to anyone.
They are truley a great service
Friendly, helpful staff.
Service was excellent! Very personable, professional and thorough.
My carpet looks great today & your crew was really good
I appreciate your timing to the job.
The technician cleaned two throw rungs along with my carpet. One rug had a large round stain in the middle that wasn’t there before it was cleaned. Other than that, he did a good job and was careful not to leave streaks in the carpet. Thank you.
I love that it’s safe for me and my family.
Let the customer know about the $13 "disposal" fee.
Even a small amount that isn't disclosed is a surprise--leaving one feel manipulated.
The carpet came pretty clean, but some stains re-appeared faintly after carpet dried.
No obnoxious perfumes or sticky soap residue, and that was great!
We expected better based on your advertising. Most all of the reviews I read prior to choosing your service were positive.
NOT satisfied with the product: the absence of chemicals and solvents didn't seem to matter in the final analysis. There was no noticeable difference in our "before" and "after" results.
Resolution: Do NOT want a "do-over" as the effort to prepare our home for the cleaning process was great. A partial refund would be the only reasonable solution.
Thank you for your comments and your review. As we discussed on the phone, regular maintenance is required to maintain the carpet and keep it looking its best. We recommend cleaning and reprotecting the carpet at least once a year, along with frequent vacuuming with a good vacuum, in order for your carpet to remain in its best condition. Even with this maintenance, carpet will, over time, lose its appearance. This is due to wear of the carpet fibers, scratches and damage to the fibers themselves. This produces a dulling effect, and the carpet appears to be soiled. Once this happens, no amount of cleaning will be able to restore the carpet to a like new appearance.
Most often, when we get a complaint of this nature, the complaint is not really about the quality of the clean, but of the performance of the carpet. The performance problems are most often associated with lack of maintenance, such as vacuuming and professional cleaning.
As we discussed, we are happy to return and reclean the traffic areas at no charge. This cleaning must be completed within 30 days of the original cleaning. Please let us know when you are available for this re-service. Thank you!
The carpets are very clean, and the wood floors look like new now!
The price was more than originally quoted. The technician did not do a thorough job of cleaning. However, the manager said he will send someone to redo the work and refund the difference between the original estimate and the final bill.
Thank you for your review, and we apologize for the miscommunication between all parties involved. We do take pride in our work, and it is not unusual for our customers to request additional services while we are at their houses. We believe this was the case in this situation, where what was discussed on the phone was added to by the person who let our technician into the home, and was, as far as we can tell, competent to make the decision to have additional services done.
As we discussed, we stand behind our work, and will absolutely return to clean, and a refund will be processed as soon as is expedient.
Quick, courteous, fairly priced.
The whole process on how you clean carpets safely. The drying time was cut in half from other carpet cleaners.
Excellant service! Very nice and
progessional gentleman!
Thanks
Technician was polite and friendly. Explained the Zerorez process and product well. The carpets were clean and not overly wet. Smell was fresh and not overwhelming.
Excellent customer service, able to schedule work sooner then later. Service is priced right.
Enjoy the local discount.
Great product, fast service. Everything done as promised with excellent results. Promised a call 15-20 min before arrival, received that from Nick and he was on time. Great company!