- Phone: 208-383-1000
10978 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The whole carpet cleaning experience was fast and efficient. The carpet dry time was fast.
They service man was polite and efficient. He also was very through.
Great way to clean carpets
Everyone is very nice & polite. And he did a wonderful job in our carpets, they also dried very quickly;)
I love that the carpet doesn’t feel like there’s a residue on it after it’s been cleaned.
Cleaned vents and csrpet very well.
Rusty did a great job. I would have Zerorez clean again and recommend to friends and family. Thank you.
Always prompt, professional, knowledgable, speedy. Rusty has cleaned my carpets a couple times now. He does a great job with customer service and the cleaning of the carpets.
Great customer service. Knowledgeable staff
The technician was very friendly and helpful. However, the coffee in my carpet did not come completely out. Not sure all the reasons for that.
They arrived on time, were very careful with my furniture and the walls. My 13 year old white carpet was left looking like new and the whole house smelled fresh and clean.
Happy with the results. No guarantees were made which I fully expected but I didn't expect the great results - surpassed my expectations. Thank you!
Our carpets are really clean when we use Zerorez.
The technician was friendly, informative, and timely. The carpet was clean and looked like new! Definitely worth the price!
on time and quick
Eric did a very good job. He was very friendly too!
My technician was quick, considerate, friendly, and respectful of my home.
Great service, reasonable price. My blackened stairs are whitish again! A week later and still looking great.
Be clear and concise when a special is offered. We asked for 3 bedrooms, living room and hall for the $25 special. The technician informed us the hall was $33.That was not explained when I called to schedule the appointment. I thought it was the same price as the rooms.
Great job this time and what a pleasure to have Eric do our cleaning... I think that was his name.
The employees are very nice and helpful. They carefully explain the company's products and service, and are enthusiastic about what they are doing.
Nick was prompt, very courteous, and a true professional. He represented your company very well, and he did a great job.
The carpet looks really clean. It dried fast. The service tech was actually early and finished in the time promised.
Great product, great service, and a good value.
They did the work before we moved in. Good job. Buys us time before we carpet.
No smell, dries quickly.
Service was great, it was quick and dried fast. I like that you don’t use harsh smelling chemicals too.
Rusty asked me if I had an areas of concern which allowed him to pay extra attention to the high traffic areas of the carpet.
Rusty took the time to explain every step of the process and asked me to verify each area was cleaned to my satisfaction.
The rinse and protectant were odor free and the carpet looked new when the clean was finished.
Recommendations:
1. Leave the corner guards in place until all the equipment is removed from the house.
2. Use phones that identify the caller as Zerorez to help avoid missing calls.
3. Consider adding a military (and repeat customer) discount.
Thank you for the great results.
I think your products do the best cleaning job of any carpet cleaners I have used in the past and your service is exceptional. I always request Nick Jones as he is so informative on the cleaning process and the cleaning products. He always makes sure all my questions are answered and asks me if there is anything else he can help me with. He wants to make sure I am happy with his service.
Fast, effective, carpet looks great