Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 10978 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 7, 2018 — Rated 10 out of 10 by A.V. Zerorez Boise
What do you like about our products and services?

Fast, effective, carpet looks great

Report a concern   January 6, 2018 — Rated 10 out of 10 by K.C. Zerorez Boise
What do you like about our products and services?

The whole carpet cleaning experience was fast and efficient. The carpet dry time was fast.

Report a concern   January 6, 2018 — Rated 9 out of 10 by D.A.C.S. Zerorez Boise
What do you like about our products and services?

They service man was polite and efficient. He also was very through.

Report a concern   January 6, 2018 — Rated 10 out of 10 by K.S. Zerorez Boise
What do you like about our products and services?

Great way to clean carpets

Report a concern   January 6, 2018 — Rated 10 out of 10 by S.J. Zerorez Boise
What do you like about our products and services?

Everyone is very nice & polite. And he did a wonderful job in our carpets, they also dried very quickly;)

Report a concern   January 6, 2018 — Rated 10 out of 10 by M.M. Zerorez Boise
What do you like about our products and services?

I love that the carpet doesn’t feel like there’s a residue on it after it’s been cleaned.

Report a concern   January 6, 2018 — Rated 10 out of 10 by M.K. Zerorez Boise
What do you like about our products and services?

Cleaned vents and csrpet very well.

Report a concern   January 5, 2018 — Rated 10 out of 10 by K.W. Zerorez Boise
What do you like about our products and services?

Rusty did a great job. I would have Zerorez clean again and recommend to friends and family. Thank you.

Report a concern   January 4, 2018 — Rated 10 out of 10 by D.R.S. Zerorez Boise
What do you like about our products and services?

Always prompt, professional, knowledgable, speedy. Rusty has cleaned my carpets a couple times now. He does a great job with customer service and the cleaning of the carpets.

Report a concern   January 4, 2018 — Rated 10 out of 10 by M.R. Zerorez Boise
What do you like about our products and services?

Great customer service. Knowledgeable staff

Report a concern   January 3, 2018 — Rated 9 out of 10 by B.D. Zerorez Boise
What do you like about our products and services?

The technician was very friendly and helpful. However, the coffee in my carpet did not come completely out. Not sure all the reasons for that.

Report a concern   January 2, 2018 — Rated 10 out of 10 by V.S. Zerorez Boise
What do you like about our products and services?

They arrived on time, were very careful with my furniture and the walls. My 13 year old white carpet was left looking like new and the whole house smelled fresh and clean.

Report a concern   January 2, 2018 — Rated 10 out of 10 by J.H. Zerorez Boise
What do you like about our products and services?

Happy with the results. No guarantees were made which I fully expected but I didn't expect the great results - surpassed my expectations. Thank you!

Report a concern   January 2, 2018 — Rated 10 out of 10 by M.D.K. Zerorez Boise
What do you like about our products and services?

Our carpets are really clean when we use Zerorez.

Report a concern   December 31, 2017 — Rated 10 out of 10 by M.V. Zerorez Boise
What do you like about our products and services?

The technician was friendly, informative, and timely. The carpet was clean and looked like new! Definitely worth the price!

Report a concern   December 31, 2017 — Rated 9 out of 10 by K.R. Zerorez Boise
What do you like about our products and services?

on time and quick

Report a concern   December 31, 2017 — Rated 10 out of 10 by K.T. Zerorez Boise
What do you like about our products and services?

Eric did a very good job. He was very friendly too!

Report a concern   December 30, 2017 — Rated 10 out of 10 by P.C. Zerorez Boise
What do you like about our products and services?

My technician was quick, considerate, friendly, and respectful of my home.

Report a concern   December 30, 2017 — Rated 10 out of 10 by S.W. Zerorez Boise
What do you like about our products and services?

Great service, reasonable price. My blackened stairs are whitish again! A week later and still looking great.

Report a concern   December 30, 2017 — Rated 8 out of 10 by B.H.H. Zerorez Boise
What could we do to improve?

Be clear and concise when a special is offered. We asked for 3 bedrooms, living room and hall for the $25 special. The technician informed us the hall was $33.That was not explained when I called to schedule the appointment. I thought it was the same price as the rooms.

Report a concern   December 30, 2017 — Rated 10 out of 10 by P.P. Zerorez Boise
What do you like about our products and services?

Great job this time and what a pleasure to have Eric do our cleaning... I think that was his name.

Report a concern   December 30, 2017 — Rated 10 out of 10 by T.T. Zerorez Boise
What do you like about our products and services?

The employees are very nice and helpful. They carefully explain the company's products and service, and are enthusiastic about what they are doing.

Report a concern   December 30, 2017 — Rated 10 out of 10 by A.M. Zerorez Boise
What do you like about our products and services?

Nick was prompt, very courteous, and a true professional. He represented your company very well, and he did a great job.

Report a concern   December 29, 2017 — Rated 10 out of 10 by C.E. Zerorez Boise
What do you like about our products and services?

The carpet looks really clean. It dried fast. The service tech was actually early and finished in the time promised.

Report a concern   December 29, 2017 — Rated 10 out of 10 by R.F. Zerorez Boise
What do you like about our products and services?

Great product, great service, and a good value.

Report a concern   December 29, 2017 — Rated 10 out of 10 by P.O. Zerorez Boise
What do you like about our products and services?

They did the work before we moved in. Good job. Buys us time before we carpet.

Report a concern   December 29, 2017 — Rated 10 out of 10 by C.S. Zerorez Boise
What do you like about our products and services?

No smell, dries quickly.

Report a concern   December 28, 2017 — Rated 10 out of 10 by J.H. Zerorez Boise
What do you like about our products and services?

Service was great, it was quick and dried fast. I like that you don’t use harsh smelling chemicals too.

Report a concern   December 28, 2017 — Rated 10 out of 10 by E.H. Zerorez Boise
What do you like about our products and services?

Rusty asked me if I had an areas of concern which allowed him to pay extra attention to the high traffic areas of the carpet.

Rusty took the time to explain every step of the process and asked me to verify each area was cleaned to my satisfaction.

The rinse and protectant were odor free and the carpet looked new when the clean was finished.

Recommendations:

1. Leave the corner guards in place until all the equipment is removed from the house.

2. Use phones that identify the caller as Zerorez to help avoid missing calls.

3. Consider adding a military (and repeat customer) discount.

Thank you for the great results.

Report a concern   December 28, 2017 — Rated 10 out of 10 by S.S. Zerorez Boise
What do you like about our products and services?

I think your products do the best cleaning job of any carpet cleaners I have used in the past and your service is exceptional. I always request Nick Jones as he is so informative on the cleaning process and the cleaning products. He always makes sure all my questions are answered and asks me if there is anything else he can help me with. He wants to make sure I am happy with his service.


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