- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the clean non residue feeling and smell.
The level of clean was not adequate. I have a 3 yr old house. No pets, older kids, no shoes in house, no food on carpet- carpets only on stairs and bedrooms. Cleaning for routine wear and tear- There were a few stains in playroom from marker that did not come out. The couch looked terrible. I called and someone came out again. Marker gone from playroom.... why wasn’t it like this the first time. Carpets were decent but not amazing. On second cleaning couch looks better but not great. I think I’ll go back to traditional steam cleaning. Good service from techs and office staff. Very pleasant and helpful.
Curtis was thorough and wore booties, big plus for since I don’t allow shoes I doors. He answered my questions satisfactorily and J was and am happy with his performance.
Good smelling. Nice associates
Very pleasant technicians, and they were able to get the spots out of my couches.
We have had Sebastian as our technician since we switched to Zerorez. He offers detailed instructions on how to keep our carpet smelling fresh and how to deal with problem areas. He always takes the time to show how to use the carpet products and he is very conscientious of the care our carpet and home receives when he is in our home. We have recommended this company time and time again.
My carpet cleaning was quick easy and smell free.
Carpet dried in about an hour
Quick and dries fresh
Great service. Courteous staff.
Dave was very nice and professional. It would have been even better if drops of water were not left on my laminate flooring while carrying supplies and such downstairs. Maybe even booties over the shoes.
The service was through and done professionally.
they were on time and did a great job! will have them back to clean upholstery.
I liked how well it cleaned my carpet
You could have included the cleaning solution offered at the completion of the job instead of it being an extra charge. It would have left me with a better feeling when you left. The technician was great. No complaints there.
Thank you for your input. We do charge for our products, so that we can continue serving our community, feeding our families, and making the world a little bit better, in our own way.
Excellent cleaning by professional staff
Very happy with results each time I have used Zerorez!!
Each technician that has come to my home has been professional and helpful. I like that the carpet dries quickly. This time I had a really bad ink spot because my dog chewed a pen with liquid ink. They made an amazing difference!
Thank you for your review, and for your feedback! Glad to hear the "accident" was taken care of!
very good
Tec was great, called when complete and customer was happy !
Frindly and efficient technicians
The representative was thoughtful and courteous. He called me and kept me posted on his arrival time.
good cleaning , fast drying. good price great service
Rusty does a great job!
Be more upfront about cost. I was quoted around $300 on the phone and it turned out to be $500 when the "pet stain" treatment was added. Still happy with results, but $500 was probably more than i would have agreed to initially.
Thank you for your feedback. We do absolutely try to be as up front as possible, though it is difficult to accurately gauge the extent of soiling and damage over the phone. We do explain, as part of our script, that pet stains do cost extra, and typically start at about $50, and can go as high or higher than $1000. Trying to get urine out of carpet can be difficult, and the cost of doing it right can be high, but hopefully worth it to you.
Everything
Drys fast. Isn’t crunchy to walk on after cleaning.
Very nice and informative cleaning person.
A good clean job.
Nick came to really clean our carpet, which he did (as opposed to the guy who came the last time, who didn’t)! Thanks Nick and Zerorez
Excellent service and knowledgeable person completed work.
Fast, Friendly, No Soap The carpet smells CLEAN THANK YOU