- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick dry time. Friendly service. Carpets feel and smell great!
The service folks are always friendly, and answer my questions. The products don't leave a residue.
The carpet cleaning itself was great! There are no funky smells or perfumed cleaners and the carpet feels and looks great!
The complaint I do have was the appointment time. We scheduled for 11am-2pm. The person coming to clean is supposed to call about 20-30 minutes before to let me know he is on the way. Around 11:40 I called the main number to let them know I had to leave our house and that no one had contacted me yet. I expected a call back from either someone in the office or the person coming to clean but no one did. Finally at 1:10 pm, the man who was supposed to clean called and said he was stuck at a job and it would be a couple of more hours, did I want to wait or have him call the office to get some on else out? I told him we would like to see if someone else could come out, since our appointment time was 11:00. Another man called 10 minutes later and said he could be at our house in 30 minutes. My husband was home then and said someone arrived around 2 pm to start cleaning.
The complaint is not that someone got stuck at another job, I realize that that can happen. The complaint is that the communication about it was handled poorly. We should have been notified much earlier when he realized he was stuck at the job to see what could have been done about it that time, not 2 hours after the appointment time.
We would still use Zerorez again because we like the carpet cleaning itself and would hope that next time the appointment times are handled better.
Thanks.
The technician was friendly, fast, and thorough.
Eric was very professional and friendly. We were not onsite when the cleaning was done so Eric kept us updated on the process, and even called half way through the job to let us know everything was going well. He also called ahead of time to let us know he was on his way.
This was by far the best service of any kind that we have had in our home. Our technician, Robert, was great. He was very professional, prompt and knowledgeable. The cost analysis was reviewed prior to his arrival and there were no surprises or pressure. He did a very through job and I feel like our 18 year old carpet looks great! I will have them back again.
Carpets looked and felt great afterwards!
friendly staff, good process, excellent service ... we've used Zerorez for regular carpet & out wool area rugs and both look great!
Great service and job well done!
Carpets are very clean and feel soft without sticky residue. They were totally dry within 6 hours.
Carpet Specialist, Zach, was courteous and respectful. Zerorez is always quick, efficient and helpful.
Great results.
Proffessional service and the carpet is really clean!
Robbie did a fantastic job .. especially our pebble shower floor !
Great results!
Prompt courteous- did good job on carpets
Easy to schedule and did a quick good job!
Alex was polite, prompt, and Professional. The carpet looks really good for its age..
Had a great experience with Eric.
Rusty was great.
The scheduling process was kind of painful- but the end result was great.
Eric did a great job. Friendly and knowledgeable.
There is no soap or chemicals used and no strong odor left behind. The service men are polite, friendly and efficient and happy to give any answers or explanations to any questions I may have.
On time and professional! Great service!
My carpet looks fantastic and so clean! Loved that carpet is cleaned with water treatment vs chemical solution. My appointment was scheduled quickly, confirmed by email and another follow-up call 2 days prior to appointment...that's a WOW in customer service these days!
I still have stains in my carpet
The carpets look and smell great. The service was fast as well as the drying time. Rusty was very professional and did a great job.
Not big in the upsale . I like to know how much before you come. I dont like being told I should spend twice as much as you quoted to get a real good job done . The tech was cool though and seems to know his stuff . The job looked good when he was done. Overall pretty happy
Very timely and very clean thank you so much!
Zack was great! Very informative and helpful. He explained the process and options very clearly.
Thank you. It is a very good product. It dried quickly. We were able to move in the next day and it happen to snow. It was great.
He was very polite and completed the job in a timely manner.