- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the clean we get from your carpet cleaning. Zack, the technician we had was thorough and took care of all the areas that were of concern. Thumbs up for Zack!
The technician did a very good and through job and I was pleased with the results. Our carpet looks much better than it did. We will be calling you again to get our bedrooms and area rugs cleaned.
Thanks for your prompt service and professionalism,
Gary & Pam
Same day availability. Service technician was very professional and helpful. Thank you!
I loved that they talked to me through the process and that the carpets look so much better, although they are 11 years old!
Associate was very personable and friendly
Great job. Cleans carpets like new. Thanks Zerorez.
Would like to let you know that Eric B did a fantastic job. The house is big and he cleaned it well from top to bottom. He is also very pleasant.
I like not having chemicals that attract dirt on the floor. Just special water leaves the floor clean.
Products - Safe for children, non toxic
Service wonderful and technician was very knowledgeable and through.
State of the art equipment!! The carpet was dry by the time they left.
Price a very reasonable, tech. was friendly informative, did a great job, and our old carpet looks great again. Would use again and will recommend to others.
Thank you Dave!
Nice tech., on time....did a little more than we paid for, job looks good, no detergent smell.
The customer service was fantastic! And I really like your 30 day gotta love it guarentee. I will definitely recommend this company to family & friends.
Dave did a good job. He also communicated very well what he was going to do. He also described the protectant service (which I got in one room) without being pushy - that would have made me not get it. My only criticism is the tacked on fee of $13. These kinds of fees always seem to lack transparency and make me feel I am being cheated. Other than that I would have no hesitation recommending zerorez and also using again.
Rusty on time did good job carpet oks better than new
My technician was on time and very friendly. He was informative about the steps and price.
Got me scheduled right away for a next day cleaning.
Your product does not use soap which adds a gooy base in the carpet and causes the carpet to get even dirtier faster. I've heard about Zerorez for years and have suggested your company to others who have raved about you. I finally had an opportunity to use you and am thrilled with the experience.
Your tech was friendly and knowledgeable, got right to work. Even let me know of other products you offer.
Thank you Zerorez.
The guys were very professional and worked quickly. We are very pleased with our carpet cleaning.
Green products
No residue left behind
Friendly technician
Good results
The carpet cleaners were great! Very professional gentlemen (1 of them was training and was very up front about the fact that he was still learning, which i appreciate). They both kept me updated on what they were doing and were quite efficient in getting their work done. My carpet looks great, I'm sure I will use ZeroRez again!
The technicians were very nice and respectful. They were clear about how they will go about cleaning and explained the process. The work was through and they get a great job.
Eric did a very good job. Clear explanation. We are very happy with clean air and carpets :) Thank you!
The carpet in the rental are really clean
Very polite, knowledgeable and friendly staff. Loved the corner covers.
Zerorez could have come early, but I wasn't ready for them. I appreciated the call. Dave was great! The carpets and couch dried very well. There was a fresh smell in the house. With family present over Easter, they asked about the carpets and I recommended Zerorez to them.
After the carpets were dry I went back over the treated area and picked up an entire vacuum cleaner bag of debris. Maybe I have unrealistic expectations, but an entire bag?
Our carpets look great and we’ll be calling you again in the future.
I liked the environmentally friendly cleaning solution. Also the agent was very professional, arrived on time, and did an extremely thorough service. We were very happy with the results of his work.
Three points I would note that are more about the company than the agent who was excellent.
1. You charged me $10/vent nmot $5/vent for cleaning to remove the covers. Presumably because mine are in the ceiling not the floor. Your website does not make that distinction.
2. You charged me $50 to clean a dryer vent when I do not have anything more than 1 foot of flex-vent between the dryer and the outside wall vent. This should have been pointed out to my wife and waived.
3. Your agent arrived alone as others called in sick and he could not move the 2 pieces of furniture per room you describe in your offer. I think this business is run on a contract basis but I think as a company you should ensure 2 people are sent to a job like mine.