Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 11708 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2025 — Rated 10 out of 10 by A.F. Zerorez Boise
What do you like about our products and services?

Great team and they did an amazing job our carpets look great! Can’t wait to have them back for some additional rooms!

Report a concern   April 24, 2025 — Rated 10 out of 10 by C.D. Zerorez Boise
What do you like about our products and services?

Friendly, good explainers, good responses to questions, speedy, polite - thank you!

Report a concern   April 23, 2025 — Rated 0 out of 10 by K.A. Zerorez Boise
How did we disappoint you and what can we do to make things right?

First off the tech was great and very professional educated us and explained everything. This low ranking does not include our interaction with him. It comes down to the price and results. I was surprised that carpet cleaning did not include stain removal or the attempt to and then the price to try and remove the stain was a lot. Based on that I would not recommend Zerorez as the first option.

Report a concern   April 20, 2025 — Rated 10 out of 10 by K.J. Zerorez Boise
What do you like about our products and services?

Showed up on time, was professional, listened to our needs and did a great job.

Report a concern   April 18, 2025 — Rated 10 out of 10 by K.C. Zerorez Boise
What do you like about our products and services?

Always consistently great carpet cleaning! Professional and friendly techs.

Report a concern   April 18, 2025 — Rated 2 out of 10 by A.M. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The process was not satisfactory.
Ben is a great employee and he did his very best with the tools he had to work with.

Report a concern   April 18, 2025 — Rated 9 out of 10 by Tami Cron Zerorez Boise
What do you like about our products and services?

Fast, thorough, and quick dry tome. Plus they give refills on stain remover product. Very professional.

Report a concern   April 17, 2025 — Rated 10 out of 10 by Karen Scott Zerorez Boise
What do you like about our products and services?

I love the quality of care you offer. After 8 years with my carpet it was looking less than beautiful but after your cleaning it has restored to a decent look. It’s a lighter carpet so it shows dirt. Zerorez’s knows how to care for carpeting and the guys dedicated their time to giving me their best service. I have never been this pleased with my carpet cleaners from even your company. These guys worked hard for two hours. Thank you.

Report a concern   April 16, 2025 — Rated 3 out of 10 by C.F. Zerorez Boise
How did we disappoint you and what can we do to make things right?

When I told the scheduler I had synthetic rugs I should have been told there was no real positive outcome with synthetic rugs. The technician spent most of his time telling me all the reasons not to do my rugs. So I said never mind then he said I can go ahead and do the living room rug. In retrospect, I wish I’ve just sent him on his way.

Report a concern   April 14, 2025 — Rated 10 out of 10 by J.C. Zerorez Boise
What do you like about our products and services?

I have enjoyed Zerorez for years. My carpets always look great when they are finished and the carpets dry very quickly. I recommend them to anyone I hear wanting their carpets cleaned. They provide a great service

Report a concern   April 13, 2025 — Rated 10 out of 10 by Wendy Paige Zerorez Boise
What do you like about our products and services?

Quality service! Just wow!

Report a concern   April 13, 2025 — Rated 9 out of 10 by L.D. Zerorez Boise
What do you like about our products and services?

The results are good.

Report a concern   April 12, 2025 — Rated 10 out of 10 by Jackie Agenbroad Zerorez Boise
What do you like about our products and services?

Personalized service. Technicians knowledgeable.

Report a concern   April 10, 2025 — Rated 10 out of 10 by William Townsend Zerorez Boise
What do you like about our products and services?

I've used every type of carpet cleaning service and or equipment over the years doing apartment turnovers. The zeroez system is the best for getting the drying process started and not leaving your carpets with that crunchy feeling when it's dry

Report a concern   April 10, 2025 — Rated 10 out of 10 by J.G. Zerorez Boise
What do you like about our products and services?

This is the first time I have used Zerorez as two of my friends have used it and liked it. The two young men who cleaned the carpets were very helpful and thorough. They did a good. I would use the service again.

Report a concern   April 9, 2025 — Rated 3 out of 10 by E.F. Zerorez Boise
How did we disappoint you and what can we do to make things right?

My original bid included the stair landing and it wasn’t done. Plus, the quality of your cleaning seems to have gone down hill since the first time your served us

Report a concern   April 7, 2025 — Rated 10 out of 10 by T.M. Zerorez Boise
What do you like about our products and services?

Dependable Service

Report a concern   April 6, 2025 — Rated 9 out of 10 by S.L. Zerorez Boise
What do you like about our products and services?

The service is great.

Report a concern   April 6, 2025 — Rated 10 out of 10 by K.E. Zerorez Boise
What do you like about our products and services?

Very efficient, great job

Report a concern   April 5, 2025 — Rated 10 out of 10 by D.L. Zerorez Boise
What do you like about our products and services?

Courteous service. Made sure I was satisfied with work performed. No residual odor.

Report a concern   April 5, 2025 — Rated 10 out of 10 by Laura Wolstenholme Zerorez Boise
What do you like about our products and services?

We thought the technician did an excellent job, and our carpet/furniture look beautiful.

Report a concern   April 5, 2025 — Rated 10 out of 10 by C.H. Zerorez Boise
What do you like about our products and services?

Workers are very curtious and wear booties. My carpets look great when they are done

Report a concern   April 4, 2025 — Rated 4 out of 10 by J.M. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I did not care for the back door sales tactics. Some carpet areas not as clean as expected. The cost is expensive enough without adding on extra charges for stain removal. Disappointing.

Report a concern   April 4, 2025 — Rated 10 out of 10 by Cathy castro Zerorez Boise
What do you like about our products and services?

My carpet looks really clean! The technician (Mike) was friendly, and thoroughly explained the process, including the benefit of adding the fiber protection. This is the second time Zerorez has serviced our home, and both times have been exceptional experiences!

Report a concern   April 4, 2025 — Rated 10 out of 10 by L.S. Zerorez Boise
What do you like about our products and services?

They are able to clean the impossible.

Report a concern   April 1, 2025 — Rated 0 out of 10 by A.H. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Carpet was not cleaned correctly around edges of walls and doors, not impressed with the job that was done.

Report a concern   March 30, 2025 — Rated 10 out of 10 by T.L. Zerorez Boise
What do you like about our products and services?

Service was great, the tech very knowledgeable and friendly.

Report a concern   March 29, 2025 — Rated 10 out of 10 by C.M. Zerorez Boise
What do you like about our products and services?

Picked up my rug soon after I called and the rep was respectful and knowledgeable. Haven,t got the rug back yet but he did say it would take about 3 weeks.

Report a concern   March 29, 2025 — Rated 10 out of 10 by M.B. Zerorez Boise
What do you like about our products and services?

Great customer service and carpets turned out really nice

Report a concern   March 28, 2025 — Rated 10 out of 10 by D.D. Zerorez Boise
What do you like about our products and services?

Technician did a great job: Explained the process, went right to work, carpet looked great.


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