- Phone: 208-383-1000
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was nice and efficient. Only thing I'm not sold on is that the carpets seem crunchy.
The environmental safe product used, your excellent technicians . My old, tired rugs look almost new after Zerorez has been here
Excellent service and products used
There was a sticky red candy still stuck to the carpet after cleaning.
Zerorez responded within 24 hours of placing my call to clean my carpets from a pet's accident. Really appreciated their promptness! Technician worked hard and was thorough! They have cleaned my carpet several times and I am always pleased with their work and product!
The service guys listened to me very well about what I wanted and went the extra mile for me. I've used zero Rez for several years and have been always very satisfied. I will continue to use them in the future. Thank you so much.
Ash was fantastic. He was professional and did great work. Our carpets are so clean and I will recommend ZeroRez to everyone I know!
I have been using ZeroRez for many years. I am always pleased with the quality of the technicians work and with the results of the carpet cleaning. This time is an exception to that though! I am thrilled with Mike's work and what a great job he did! He was able to remove stains that I had given up on and the carpets look amazing! Please do everything you can to retain this excellent employee! I will be requesting him every time! He is pleasant, worked around everything else going on and did an excellent job!!
Thank you Mike and ZeroRez!
Friendly technician. Fast service
At first, I had a rough start with Zerorez. My technician CeCe called and I was told that the technicians were "double booked" today and they were going to be late to my appointment. I voiced my concerns about the late arrival and she offered another technician to come earlier. Jacob called me and was at my house within a half hour. I also found out that the "double booking" was due to a sick employee and another quitting that morning. Despite these challenges, Jacob and Zerorez rose to the occasion, showed up on time, took the time to discuss treatment options, and didn't make me feel rushed. He also did an amazing job cleaning the carpets and cleaning up after himself when the job was done. I would definitely hire them again and recommend them to my friends and family. Thanks Zerorez.
Customer service was EXCELLENT from the first text message requesting a quote to the person I spoke to on the phone to the tech that cleaned our carrpets. Brian was very thorough both with the way he cleaned the carpet and in explaining the process, the cleaner he was using, etc. I really liked the fact that your product is safe and nontoxic while still leaving the carpets super clean.
Joshua was very very informative and helped in explaining the different products and what might or might not work. He was very professional and very, very helpful.
Did a great job. The technician was really friendly, very informative and was there when he said he would be. The carpet came out great!
I called right after the carpet cleaning appointment. Didn't receive a call back. The carpet wasn't very clean at all. It smelled and they cleaned more rooms than I ask for on my booking and charged me for those. Very unsatisfied
I appreciate that the cleaning ingredients are non toxic and the customer service has been so wonderful!
Excellent product, excellent technician, punctual and friendly service....what's not to like?!?😊😊
Great service
Very very expensive. Plus, very dirty afterward in select rooms where ducts were cleaned. Need a high powered vacuuming after service
Company speedily redid sofa cleaning.
I have a friend in Arizona who has used ZeroRez for 24 years. The main attraction I had for your product deals with the fact that you DO NOT use soap when you clean carpets. Soap leaves a residue, which in turn attracts dirt to a carpet. I really like the "no soap" feature.
*Another offer I appreciated & like is a customer can request an In-Facility carpet cleaning. Yes, it's more expensive. However, this method provides a thorough, & deep carpet cleaning, especially on carpets that are in heavily traffic areas.
You were very responsive to our needs and booked appointment for our cabin carpeting cleaning on short notice. The techs did a very good job.
Carpet was really dirty and looks fantastic! Technician was really great!
Our carpets look great. The technicians were friendly, professional and respectful. They completed the job in a timely manner and I won't hesitate to use them again.
Great service. Thank you
Keegan did an excellent job. He was so good I booked him today to clean my daughters carpets next month.
Cicilee did a great job
I am disappointed! The carpets are still damp in areas. They feel sticky under my bare feet. The carpets still look dirty too. Not at all like the 1st time I used Zerorez.
I worked extra hard to make sure there was minimal clutter to work around.
Will be using a different company in the future.
Carpet looks great. We were a bit uneasy with your representative picking up papers off of our kitchen counter and commenting on them.
We love everything about Zerorez. They're always on time, the technicians are knowledgeable and helpful and our carpets look like new when they're done. Best place in Boise to have as your carpet cleaning service.
I like the concept of cleaning with water instead of harsh chemicals. Zerorez has always done a fantastic job cleaning my carpets, and my cloth kitchen chairs.