- Phone: 208-383-1000
based on 11567 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
WAs surprised by the nearly 30% jump in cost. Not only did the room rate increase, but the stain protector also increased by 30%. Will have you come back, but will reduce the service we have you do. We are retired and live on a fixed income. Love the service and how the carpets look, just can’t make the numbers meet.
My carpets are clean, no cover up. Technicians are friendly. I also appreciate that it's non toxic.
Clean products, fair pricing
No chemicals
kind and good care of house
John , did a great job. Everything was clean as expected. I’m very pleased with your services and John’s effort. Thank you very much.
Marshall worked quickly and efficiently
It’s always a pleasure working with Zero Res
Neighbors
Service man was very informative on the process used. Very quick and thorough cleaning. My carpeted floors look fantastic!
you have good products and our technican was knowledgable and friendly
Quick easy priced reasonablely
Freidly great communication, carpets came out very clean
Great service and great communication. I have used these guys monthly and will continue to use them. I highly recommend them.
Love the fact that there are no chemical residues left behind.
The technicians are professional, personable and do a great job.
Nice service techs and no residue on the carpet.
My text to confirm my appointment said the appointment window was from 8:30 AM to 11:00 AM. The service person called and said he would be there at 1 for the appoint window of 11AM to 1 PM. I explained that I thought the window was from 830 to 11 per the confirmation. He didn’t seem really interested that the appointments were not aligning nor did he try to understand what the issue was. I always have great service and the carpets come out wonderfully when I have you clean them. I was frustrated because there was no attempt to try to figure out where the issue with the time mixup was. This is the first time in all years that this has happened, but it needs to be figured out. I had to reschedule a lot of things.
The living room carpet didn’t look clean. A cording to the technician the carpet is damage. I pointed out some spots, He was saying that the carpet is damaged. The whole carpet looks like was not cleaned. Sent another technician to cleaned it
All of it. We will never ever use another company.
Mike called us and was running a little early so he was able to come before slotted time, which we appreciated very much.
He was very helpful with explaining everything and
often saying do you have any questions?
Gave us very helpful tips on maintaining carpet well
as well as some of the other services Zerorez
provides.
You were easy to work with and guaranteed your work!
Marshall was great and knew a lot about the services being offered. Appreciate the thoroughness and attention to our needs.
Thank you!
Easy scheduling. Quick service. Courteous customer service and communication.
The knowledgeable tech and the quality of the service.
Service was excellent. The technicians were very helpful. All is good.
Zerorez came to clean my carpets. They did a great job. The guys were very polite.
An hour after the workman left I started to cough and sneeze. I knew it was my allergies so I called Zerorez and asked them what they used to clean the carpets. They told me they use a lemon zest or some kind of lemon in their rinse or what ever at the end. I’m allergic to citric acid, vitamin C. What ever it was I had an allergic reaction.
Zerorez came back the next day and cleaned with water. Unfortunately my allergies already took hold and I had congestion taking hold in my chest. It’s been a week and I’m just getting over the symptoms of my allergies.
I do appreciate Zerorez coming in and fixing the problem. I feel like I am on the mend.
Because of Zerorez‘s attention to my problem I will use them again. I was impressed and also recommended them to my friends. Thank you
We didn’t notice until after our technician left, but there was a really wet spot in our master bedroom that looks like a stain now.
The tec explained all the process and how it worked. He was very nice and knowledgeable.. I use zerorez all the time
My carpet had every dingy area and serveral spots re-surface within an hour of the service. I have seriously had better results with my home bissell machine. I will not be recommending or calling again for service. Super disappointed.
The product is wonderful, but it"s the emplyees and the fantastic customer service that keeps me coming back.