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The technician, Dylan H was in a bad mood the second he showed up to my house. We had everything clean and off the floors and ready 2 hours before our scheduled appointment to help him out since his 8:30 appointment canceled. He was unprofessional and seemed like a miserable person. Horrible customer service. He tried to upsell every little stain in the carpet and let my husband know most things wouldn’t come out of the carpet. Our carpet is in good shape and is only a few years old. We only cleaned it to sell our house. We have used Zero Rez before in Utah and had a great experience. We will never use your company again. Very disappointing. I am not one to leave a bad review ever, but this was a horrible experience.
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