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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
thanks for the great service.
You've been very polite and helpful when I've needed you
Personal interaction has been excellent so far. Representatives act like they want our business, and are very 'real' and helpful.
honest
filters available by phone and ups; service on time and competent.
Prompt service, and professional service personnel
Always on time.
Prompt, professional and knowledgeable service personnel and I like the AC/Furnace yearly service package
Knowledgeable sales person and great service.
Your service was quick and your employees were friendly and very helpful.
Repairmen, installers are knowledgeable and efficient.
Great customer service from both sales and installation. We called at the height of the heat wave and were able to get a/c installed that same week.
We needed someone to give us a same day estimate for a new A/C and furnace and we found a company in Spring Lake Park who did just that.
Products good...service excellent!
My home was built in 1958 And this is the second furnace insalled by Stanard. The motor went out with in the 5 year warranty and your serviceman (LUKE) made an extra effort to find a new motor on Friday because he did not have one in his truck. Your service was better than a 10 in fact I was so pleased I had to give Luke a tip. ROGER
Our air conditioner was "fixed" on Tuesday afternoon, after waiting 4 days for the repair. It was cool in our home for 3½ days. We are now, again, sweltering, and the voice on the phone this morning informed me that you no longer do emergency calls on Sunday, so we'll have to wait until tomorrow morning to try to talk someone there into coming out and re-fixing it. This was a $2000+ repair. I'm SO disappointed.
Everything was fine-- Robin very knowledgable, friendly and helpful. We decided on another company purely based on their lower bid.
Friendly, respecfull and experienced technical support, flexibility and readiness to help.
On time and explained the problem. Friendly service.
Excellent, professional and curteous customer service; great products, are house has never been this cool! Thank you.
prompt and courteous
name brand products and good service.
We didn't have any work done.
Prompt service, knowledgeable and very helpful
I don't recall the name of the man I had a scheduled appointment with. The night before the appointment, he called and asked if it was ok that we only speak on the phone and he would email me some information and pricing. I have NOT heard back from him at all. This was several weeks ago.
Paul took patience with me to explain what my problem was with the furnace. Very nice person
David is outstanding in his professionalism and knowledge.
The representative who came to the house was extremely knowledgeable and kind. I had no idea what was wrong with the air conditioner, nor do I know anyting about air conditioners, but he didn't talk to me like I was an idiot - he explained things in a way that I understood without being condescending.
They came out the same day as I called (which I needed) and quickly realized and fixed the problem. He also said to call back if I saw any recurrance of the problem in the next few days (I have not), which I thought was very nice (less arrogant than a plumber I recently dealt with). I appreciated his frank nature and kind demeanor. Bonus - he was very dog-friendly!
I would absolutely recommend them to others. Thank you Standard Heating and Air Conditioning!
Very good service from Nathan. He went the extra mile in providing the service. Reasonable prices.
Up front and friendly people. Bent over backwards to take care of us.