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20141 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and quick service at parts department
I had not one but two techs show up, on time. They took the time to explain everything they were doing and made recommendations as well. In addition, they thanked me several times for my business, which I appreciated.
I requested an estimate on a new furnace and AC. The first appointment I could get was over two weeks out. I called four other heating ac suppliers and got appointments within two days of my call.
Once you found out we had a new baby you were able to get our service appointment right away.
They are on time. They are very efficient and do a great job. Nice techs. They know their job and do it well
Prompt, courteous, polite, knowledgeable and competent techs who do a thorough job.
Time and attention to the details provided by Nate.
I like the reminder postcards. Your service people are on time, call before coming, are courteous and knowledgeable, get the job done in an efficient way, answer all my questions - what more could you want?
Thanks again
I like that you are honest by not having me replace a part that does not need to be replaced yet. I appreciate the tips on how to save money and how to care for the furnace. The service is also prompt and thoughtful enough to bring in shoe covers so that I didn't even have to ask for shoes to be removed.
Speedy, knowledgable, courteous, friendly
Nice person and takes his time to answer questions.
Everyone is very courteous, helpful and friendly. When we have needed repairs / service work, it has always been completed correctly the first time. We have appreciated our relationship with Standasrd Heating & Air Conditioning.
First of all, your efficiency, starting from the person who made the appointment, to the service technician who analyzed the fault in my heating system and immediately made it operational. This was supported by the cheerful and friendly attitude of everyone I spoke with from the initial call I made, to the resolution of the heating system fault.
prompt response and pleasant, knowledgeable tech.
Friendly, professional service.
punctual, reliable
We felt the cost of a furnace tuneup/safety check was very high in relationship to other furnace service companies. Your regular price of $149.00 less the coupon was much higher than we have seen or paid in the past. As we are leaving town for an extended stay we needed the furnace inspected and due to my delay in scheduling the service call all other companies I contacted had a 2 to 3 week wait list for inspections. Service tech seemed effecient and knowledgeable and was pleasant to deal with.
promptness, clean & friendly workers, special price offes
Good response, fast troubleshooting results.
The bid was for a higher efficiency furnace than we requested, and consequently the price was higher than we wanted to pay. We have already given the job to another contractor.
We had our furnace and boiler checked. The service person was knowlegable about both.
Not only did the service representative do a thorough and careful inspection in required areas but also took note and shared information with us concerning areas that may need attention in the future. I felt very confident in his judgment.
Promptly returned my call to schedule an appointment, technician courteous, on time, and knowledgeable. Very pleased with the company.
On time with appointments, professional
on time, respectful of my house, covered their shoes with booties, informative about the product and maintenance.
The guys worked really hard to try to fix my ancient furnace. They were knowledgeable and provided excellent information about the state of my furnace. Sadly, my furnace was deemed unfixable and unsafe. I could see that they truly cared about my safety and did the best they could to protect me.
very impressive efficiency and helpful, knowlegeable staff
Friendly, professional, and competent installers and sales,
Everything
Professional and timely