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20141 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service technician called ahead and let me know that he was on his way and he was on time.
Honesty. Do your job. Get out. Love brevity and experience.
The man who came to my home was very courteous and helpful. He went beyond what I expected him to do. He was extremely thorough. He answered all of my questions and offered some helpful suggestions. I would not hesitate to have him come again.
Timely...come in...do your job...and leave...smile..
My service was quick and the technician was honest with me regarding the state of an old boiler. Most importantly to me, Seth walked into my house and immediately knelt down to pet my dog. How a person treats animals says a lot about their character and I would gladly recommend Standard Heating for that reason alone. He was even nice to my evil-cat-that-hates-everyone.
THE ATMOSPHERE IS WARM AND FRIENDLY. THE STAFF IS VERY KNOWLEDGABLE.
I LOOK FORWARD TO MY YEARLY VISIT.
It was a good bid, slightly higher than a local competitor. one thing that would have benefited your sale would have been to schedule the estimate quicker.
Paul was friendly and informative.
friendly service and very knowledgable
The technician was honest and candid. It was refreshing to hear an honest opinion from somebody who likes their job.
Friendly scheduling and service people. I appreciate the call before the service provider arrives and I have never had to wait very long for my appointment.
Prompt response to the phone message I left. Repairman was knowledgeable.
Seth rocks! Courteous, very nice person, information to me was what I could understand (layman terms)
Timely, scheduling was easy. Appreciate the 30 minute call ahead. Jason, the technician made sure to ask if I had any questions.
Pleasant on phone
quick service
fast, friendly and fair
prompt and efficient
Your tech Nathan was outstanding and the whole experience was painless compared with dealing with other companies.
We especially like that we get the same service tech each time we call. Paul is very friendly, helpful and knowledgeable. We appreciate that there's no "learning curve" with him. He's done the tune-ups and any repairs for us for several years so he already knows our system when he gets here.
Thoroughness, professionalism, knowledge, politeness, cleanliness.
I have always had a fabulous experience with your service people, especially yesterday. He was quick, thorough, and able to confidently discuss the system with me.
I was a little disappointed when I set up the appointment though. I got the impression that I was inconveniencing or frustrating the person I spoke with. Not sure if it was busy or they were having a bad day, but it was disheartening as a customer.
Thanks!
Reasonable prices, on time, good service.
You do a very complete job, are on time and have reasonable prices.
Nate was a wonderful salesman. He took the time to explain my furnace choices and answered all my questions. He was professional but also personal. You are fortunate to have him as your employee. We also liked the two men who came out to install the furnace. They did a great job and answered all my husbands questions as he was the one home with them that day. We also love the job they did! Carrie was helpful with setting up the appointment and taking our payment. We had a great experience with your company and have already told two neighbors about our positive experience.
Prompt, courteous and efficient.
Honest, customer friendly, and trustworthy.
On time and great guy! Knew his stuff!
Very professional and knowledgeable, and friendly.
Prompt service with a clear explanation of the problem. Nice job Greg!
William Last name removed
Prompt and quick diagnosis of problem