Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   February 24, 2023 — Rated 10 out of 10 by Quentin Smith Don Franklin London Ford - Service
What do you like about our products and services?

Great service. Friendly staff. Highly recommend to others.
Report a concern   February 24, 2023 — Rated 10 out of 10 by B.C. Don Franklin London Ford - Service
What do you like about our products and services?

Amazing service from Larry

Report a concern   February 24, 2023 — Rated 10 out of 10 by Kelly Phipps Don Franklin London - Sales
What do you like about our products and services?

Best selection of vehicles in the tri county area!! Very friendly and knowledgeable crew 🤗
Report a concern   February 24, 2023 — Rated 10 out of 10 by Paul Foster Don Franklin London Ford - Service
What do you like about our products and services?

Jeff in the service department is as honest as they come. He never made excuses and was very professional throughout my service. Would recommend this service dept. To everyone.
Report a concern   February 24, 2023 — Rated 10 out of 10 by Brittany Morgan-Baker Don Franklin London Ford - Service
What do you like about our products and services?

Very helpful and friendly!

Report a concern   February 24, 2023 — Rated 10 out of 10 by Brandon Gilbert Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I have purchased 4 automobiles from these guy’s. They are phenomenal from the salesman all the way up to the General Manager’s. They have always got me approved for a new ride.

Report a concern   February 24, 2023 — Rated 10 out of 10 by E.R. Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly staff
Report a concern   February 23, 2023 — Rated 10 out of 10 by C.A. Don Franklin London Ford - Service
What do you like about our products and services?

Everything and everyone was great! Very efficient and helpful.

Report a concern   February 23, 2023 — Rated 10 out of 10 by C.B. Don Franklin London - Sales
What do you like about our products and services?

Good experience!

Report a concern   February 23, 2023 — Rated 10 out of 10 by Brandon Maggard Don Franklin London - Sales
What do you like about our products and services?

Bobby Ayers was super helpful and made the whole process easy for me
Report a concern   February 23, 2023 — Rated 9 out of 10 by D.H. Don Franklin London - Sales
What do you like about our products and services?

Great service

Report a concern   February 22, 2023 — Rated 10 out of 10 by R.S. Don Franklin London Ford - Service
What do you like about our products and services?

Went in for a oil change and they were very busy but they got me in and out fast! Friendly staff. Large waiting area with a separate play room for children.

Report a concern   February 21, 2023 — Rated 10 out of 10 by J.L. Don Franklin London - Sales
What do you like about our products and services?

Everything was a pleasure talking with everyone and thanks too everyone.
Report a concern   February 21, 2023 — Rated 10 out of 10 by J.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly and Helpful
Report a concern   February 21, 2023 — Rated 10 out of 10 by Lisa Frith Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very helpful and always willing to work with you. Done everything over the phone had everything ready to go when i went in Saturday morning. Wonderful and friendly always

Report a concern   February 21, 2023 — Rated 10 out of 10 by Lisa Frith Don Franklin London - Sales
What do you like about our products and services?

Love my 23 ford explorer xlt
Report a concern   February 20, 2023 — Rated 10 out of 10 by Brittany Morgan Don Franklin London - Sales
What do you like about our products and services?

Very helpful, fast and got me the best deal possible without a hassle. Friendly! Shout out to Kendra in sales and Tim Wells for helping see the deal through! Thank you!
Brittany and Patrick.

Report a concern   February 20, 2023 — Rated 10 out of 10 by Chesney Mills Don Franklin London - Sales
What do you like about our products and services?

The service is good

Report a concern   February 20, 2023 — Rated 10 out of 10 by Jimmy Mays Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

10 is not high enough to rate their service and sales
Report a concern   February 20, 2023 — Rated 10 out of 10 by C.M. Don Franklin London - Sales
What do you like about our products and services?

The service was great. Everyone was friendly and helpful
Report a concern   February 20, 2023 — Rated 10 out of 10 by Holly Davidson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Raleigh was an awesome salesman he made the buying process so easy and was very professional I will definitely be back to purchase another vehicle in the future

Report a concern   February 20, 2023 — Rated 10 out of 10 by B.W. Don Franklin London Ford - Service
What do you like about our products and services?

The employee who greeted me at the Quick Lane bay was very kind, professional, and courteous. Kudos for his great customer service!
Report a concern   February 20, 2023 — Rated 10 out of 10 by D.S. Don Franklin London Ford - Service
What do you like about our products and services?

I was very impressed with the service I received on my Explorer. I called with an issue that made me unable to drive my car and was surprised at how quickly they worked to resolve the issue. Helping me get a tow as well as a rental car within a couple of hours. Jacob was he service representative and was very helpful. I had my car back the next day with the issue resolved,

Report a concern   February 17, 2023 — Rated 10 out of 10 by Mark Hensley Don Franklin London - Sales
What do you like about our products and services?

Great experience.

Report a concern   February 16, 2023 — Rated 10 out of 10 by William Vaught Don Franklin London Ford - Service
What do you like about our products and services?

Jacob and Wade are the bomb! They take care of me each and every time. With out question I know that those two men appreciate the customers and their needs. Don Franklin Ford and Don Franklin Dodge in Somerset are absolutely the best around! Adam Bryant and his team have always gone beyond also. Pleased to be a Don Franklin customer! - AV
Report a concern   February 16, 2023 — Rated 10 out of 10 by P.M. Don Franklin London - Sales
What do you like about our products and services?

Very good customer service. Very friendly and knowledgeable!

Report a concern   February 15, 2023 — Rated 10 out of 10 by Jay Kelsey Don Franklin London Ford - Service
What do you like about our products and services?

I only need my truck service done and normally at other dealerships I am told see you next week or month. They got me in and out faster than I could believe

Report a concern   February 14, 2023 — Rated 10 out of 10 by S.M. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very nice staff, fair, and easy to deal with.
Report a concern   February 14, 2023 — Rated 10 out of 10 by Stacy Adams Don Franklin London - Sales
What do you like about our products and services?

The London lot is amazing! They did everything they could to make sure I had a vehicle fast even with my credit issues. They made sure I had a full tank of gas and that the vehicle was show room washed and clean! We even got a coupon for a free oil change on top of our warranty! Definitely doing business with them again!
Report a concern   February 11, 2023 — Rated 10 out of 10 by S.F. Don Franklin London Ford - Service
What do you like about our products and services?

We had great service no complaints.

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