Customer Testimonials

You promised a car wash but failed to deliver this is not the first time sometime it seems there is a lack of communication I always rate you high and bought all my vehicles there you think you could at least get a car wash

I appreciate a service place that is honest. I had tires put on and they damaged a rim. They immediately told me and ordered a new rim and replaced it at no cost to me. If that hadn’t been honest I wouldn’t have know

Service is quick and reliable.

My main reason for traveling from Somerset, KY to London, KY to purchase a vehicle was the quality of the Service Department at Don Franklin. The entire process of trading my F-150 vehicle and purchasing a new F-150 went seamlessly.
These are great folks to purchase a vehicle from. Bobby, Somerset, KY

It’s local and I know the people

The sales and service dept. it’s the care after you get your vehicle that counts!

Good service and fast

I called to get an appointment for an oil change and got the same day service. It was quick and excellent service.

I liked how thoroughly my car was checked, how speedy the service was, and how comfortable the waiting area was.

I have bought 2 Lincoln’s from Don Franklin Ford Lincoln. The customer service is top notch and the vehicle is perfect!

I was referred to you folks by a business friend. He suggested I speak to Raleigh in Sales.
Raleigh was knowledgeable about the vehicles I was interested in, spoke highly of your service department and extremely courteous.
Tim the sales manager was equally helpful, courteous and a pleasure to deal with as was "Peanut" in the finance department. You were fair with my trade in value and equally fair with the purchase price of the new vehicle. The entire process moved along smoothly and professionally.
Everyone I met with your group was extremely courteous and I will gladly recommend Don Franklin Ford, London, KY to friends and associates.
Bobby Carlson, Somerset, KY

Good selection. Online pricing that is upheld in person. The buying process was straight forward and not pressured.

Mr. Wells and my sales person was very helpful. Mr. Wells met me in person when I entered the business. I understand he is a sales manager and probably could have put me off on a regular salesman. I evidentially did work with a regular salesman and he was awesome too. I think his name was Laten. I will for sure buy my next cars there. I have already referred a friend to Mr. Wells. I have bought several cars in my life but that was the easiest purchase I have ever made. The finance person was great too. I am a Superintendent of schools and know the importance of customer service. I will be purchasing a car for my younger daughter later and will be bought there. Kudos to you all.

Robbie Brown, Jake Stines and the entire service team have taken great care of my family's service needs for many years. I will always recommend Don Franklin, the best Lincoln/Ford dealer in the region.

Everyone is so kind and helpful! Highly recommend!

Professional products

Very fast serves. Willing to help with anything. Just all-around great people.

Quick

friendly

Had a pleasant experience ordering a Maverick for our daughter. Straightforward dealing all the way with an excellent sales lady. Would recommend.

So far service has been good

Workers know what they are doing and they are very professional.

Quick and friendly service

Ease to work with.

My service was quick and they were very professional

Friendly service good product

friendly people and reliable service

Friendly and helpful staff. The waiting room is very comfortable to sit in. I highly recommend Don Franklin Ford in London to friends, family and coworkers.

Loved the service I received... Kindra is the best

I traded vehicles and it was the best experience I’ve had with a dealership in a very long time. They were upfront and honest with the whole deal. Very happy with the entire experience!