Customer Testimonials

Everyone was very kind and pleasant

Coye, Kendra, and Travis were all very pleasant z, patient, and helpful.

Well I have been dealing with Don Franklin Ford in London since 2018 and I have always been pleased with service department they have been very knowledgeable about what needs to be addressed on service and been helpful with all decisions making with me the customer. The products that have been installed on my ford truck and Lincoln car and suv has performed to the best of there abilities and have lasted for a very long period. Prices have been very competitive.

Don't have to wait all day for service. People are nice and helpful. Don't push for items you don't need and will not work on anything without talking to you first and are not pushing.

Great price for a low mileage car

My “go to” salesman Leighton Napier once again came through and got me in a new mustang dark horse!! Leighton and Tim Wells have taken care of me through 30+ cars in last 5 years. They provide superior customer service and satisfaction. These two guys are the best!!!

NA

Good service Friendly staff and good product

I like the fast and accurate service I receive takes roughly 30 mins and im ready to roll out i love this place I've received nothing but whole hearted and genuine answers and help

Fast and friendly

Friddly service

Be able to make an appointment to bring in my car. Trust worthy products and seeing familiar faces. Rebates on tires.

I would rate all products A+ and the services are outstanding!!

Friendly and helpful staff, I was very appreciative that someone took be back to work and also picked me up from work when my car was finished

Everyone is very friendly and will address all the issues you might have. The service writers are knowledgeable and do a great job. They explain everything concerning the service that was received.

Very professional and quick

Everything.

Brandon was very helpful

I had to have a recall service performed on my Ford EcoSport. Don Franklin performed the service is a timely manner and provided me with a loaner vehicle at no out of pocket cost to me. The service was great and the staff was very helpful.

Selection and service. I’ve bought several vehicles there and I don’t shop anywhere else. The salespeople go out of their way to make sure that you have a great experience. I highly recommend the service department as well.

Friendly Staff.

Professional staff get you what you want work hard to make it happen service department is excellent

Accommodating and efficient

Your Saturday service hours make it much easier on me. Your people have always took very good care of me and my vehicles. It’s always been a good experience.

Everybody is nice. And they get your vehicle back on the road fast.

My service was done in 30 minutes including tire rotation which I questioned. My tire pressure light was on when I left and I assumed it would reset when I started driving. It did not and checked my app and realized my rear tires had lost 10 and lost 11 pounds. Not happy!

I like the fact that during service visits other areas are checked for safety and maintenance concerns.

Easyand simple

Always very easy to deal with.

Great people!!! Austin is best sale person I have ever dealt with he is actually for the customer rather then the business