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Customer Testimonials
Fast, friendly service. Knowledgeable staff who makes sure things are done right. I appreciate everyone being considerate of wait times
No high pressure salesman. Everyone very courteous and knowledgeable. Took all the hassle out of the transaction. Would do business with Don Franklin Ford in London, Ky. again and again.
The promptness and the friendliness of everyone there.
Everyone was extremely helpful and friendly. They listened to what I was looking for and was able to take me right to it.
Great products. and fast and friendly service
Great products and services. Great people treated me like I was part of the family. was open all questions and very helpful. I would recommend anybody who is buying a car whether it’s their first car or the last car that’s the place to get it from. Bobby Ayers and Gary gave me the best service I’ve ever had.
Great as always
I was able to get in quickly. I trust these guys with my vehicle, because I've purchased from Don Franklin in the past and have ALWAYS had the best relationship. I bought another make and model from a different lot, only because we were given an incredible offer on a beautiful vehicle. I STILL bring my business to Don Franklin. They've never disappointed!
The service department at Don Franklin London provides fast, efficient, and courteous service!
The service and attention was absolutely World Class!
100% GOOD BOTH SALES % SERVICE
The staff do come after you like a pack of wolf's trying to sell you a vehicle. I looked at a few and the sales people gave me space and was not on top of you like bothering you to buy right then. When I did talk to a sales person they where amazing and not pushing me to buy which I hate. I have been to other dealership and they where all over you to buy so I walked out and never bought from tbey ever. I will only buy from a Don Franklin lot.
Great sales people that go above and beyond to get you were you need to be. Very quick and simple process
Fast service very polite when you check in.
a little pricey but reasonably fast.
I love my Ford Escape and the service is wonderful. The service personnel are always nice, caring, and professional. They always let you know what they did and what might be needed in the future.
Fast an efficient! Good service!
Professional and courteous
Great service advisors and service manager. Quality work.
Fast, friendly service
Never felt like I ve been did wrong on a deal
Absolutely love the service team at Don Franklin Ford Lincoln! Robbie Brown is the best service manager I have ever met and the service advisors are top notch. I got there without an appointment for an oil change they got me right in and out within a very reasonable amount of time.
You get me in, get me out, charge a reasonable price and you work on my Chevys.
The Teams work well with customers they listen to what you want and if your in the service area they also listen and each and every one at any Don Franklin is very nice !!
Fast and friendly
A+ job! Took care of me & my F-150!!
The professional service staff and the organization of every employee.
We have claimed the sales associate as our own. We have never received the respect that he gave us from any other car dealership, any time or any place. He gave us confidence that the company would be fair in dealing with us.
The sales person, lot supervisor, and technician worked together to get us a quality vehicle that fit us.
We even had the opportunity to give a recommendation of the sales associate at the London Don Franklin dealership to a couple that are looking for a place to trade their car.
Always friendly! Everyone explains what needs done to your vehicle and how the service went.
Great Experience, wonderful salesman!