Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   November 4, 2023 — Rated 10 out of 10 by D.J. Don Franklin London Ford - Service
What do you like about our products and services?

Great staff and service department

Report a concern   November 4, 2023 — Rated 10 out of 10 by Timothy Ison Don Franklin London - Sales
What do you like about our products and services?

Very easy to deal with
No games
Very professional through every department

Report a concern   November 4, 2023 — Rated 10 out of 10 by D.T. Don Franklin London Ford - Service
What do you like about our products and services?

Earl is the best!!
Report a concern   November 3, 2023 — Rated 10 out of 10 by Gail Harkins Don Franklin London Ford - Service
What do you like about our products and services?

Super friendly staff/mechanics. Fast service with no long wait. Clean waiting area.
Report a concern   November 3, 2023 — Rated 10 out of 10 by M.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I’ve never had a bad experience at Don Franklin and we have bought several vehicles there.

Report a concern   November 1, 2023 — Rated 10 out of 10 by G.A. Don Franklin London Ford - Service
What do you like about our products and services?

Staff was very friendly and helpful

Report a concern   November 1, 2023 — Rated 10 out of 10 by J.P. Don Franklin London Ford - Service
What do you like about our products and services?

quick an the way they treat you
Report a concern   October 31, 2023 — Rated 10 out of 10 by Madonna Paul Don Franklin London Ford - Service
What do you like about our products and services?

The staff is always friendly. We get awesome service! We are so pleased with our truck and everyone at Don Franklin!!
Report a concern   October 31, 2023 — Rated 10 out of 10 by Debra Hill Don Franklin London - Sales
What do you like about our products and services?

Kindra and everyone at the dealership were great. So easy to work with. I was in and out in about an hour with my new vehicle.

Report a concern   October 31, 2023 — Rated 10 out of 10 by Amanda Spitser Don Franklin London - Sales
What do you like about our products and services?

The staff were nice and my experience was positive. The whole purchase was super easy.

Report a concern   October 29, 2023 — Rated 9 out of 10 by Harvey Huey Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly people without BS
Report a concern   October 28, 2023 — Rated 10 out of 10 by Douglas Thomas Don Franklin London Ford - Service
What do you like about our products and services?

Ford products are top of the line and I trust them to be top quality. Service is always super great and I have never been let down. The ford staff and techs are top notch professional and always courteous. I will always recommend Ford to family and friends.

Report a concern   October 28, 2023 — Rated 10 out of 10 by M.M. Don Franklin London Ford - Service
What do you like about our products and services?

The service writer was friendly and engaging. The mechanic assigned to my car “Earl” patiently explained what work was preformed and gave me some tips on potential issues. Very satisfied.

Report a concern   October 27, 2023 — Rated 10 out of 10 by P.H. Don Franklin London Ford - Service
What do you like about our products and services?

Personal service
Report a concern   October 26, 2023 — Rated 10 out of 10 by Kay Parsons Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly and quick.
Report a concern   October 26, 2023 — Rated 10 out of 10 by A.L. Don Franklin London - Sales
What do you like about our products and services?

They're very friendly and helpful

Report a concern   October 26, 2023 — Rated 10 out of 10 by H.J. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service
Report a concern   October 25, 2023 — Rated 10 out of 10 by T.M. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly service.

Report a concern   October 25, 2023 — Rated 10 out of 10 by R.C. Don Franklin London Ford - Service
What do you like about our products and services?

It seems you Sincerely want to satisfy the customer.
Honesty and integrity in service diagnostics and pricing is important to me.
I have been pleased with my purchase as service for now.

Report a concern   October 23, 2023 — Rated 10 out of 10 by Carol Clouse Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The sales staff, the finance officer, and the service department are top-notch. I couldn’t ask for better service anywhere. They all go above and beyond to make buying a new vehicle a hassle-free experience.

Report a concern   October 21, 2023 — Rated 10 out of 10 by S.B. Don Franklin London - Sales
What do you like about our products and services?

Great service and great people
Report a concern   October 21, 2023 — Rated 10 out of 10 by T.H. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was so nice! Cornbread...helped me look at multiple trucks...Thanks for being so patient and helpful in finding the right one for me!
Report a concern   October 21, 2023 — Rated 10 out of 10 by Z.P. Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   October 20, 2023 — Rated 10 out of 10 by S.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very Professional and willing to make the perfect deal.
Report a concern   October 20, 2023 — Rated 10 out of 10 by F.G. Don Franklin London Ford - Service
What do you like about our products and services?

Great customer service.
Report a concern   October 19, 2023 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly

Report a concern   October 19, 2023 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly service
Report a concern   October 19, 2023 — Rated 10 out of 10 by Beulah Couch Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Tyler Marcum was very helpful and kind.
Report a concern   October 19, 2023 — Rated 10 out of 10 by Eveline Pirani Don Franklin London - Sales
What do you like about our products and services?

This is our 4th new vehicle that we purchased from Don Franklin, London KY. The sales and finance people were very courteous and efficient. We built and ordered our 2024 Ford Edge. So far, we are very pleased.
Report a concern   October 18, 2023 — Rated 10 out of 10 by L.H. Don Franklin London - Sales
What do you like about our products and services?

The people

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